I stayed at MOSF for 2 nights from 30/7-1/8. It was the last stop of my month-long round-the-world trip. I stayed at some top-notch hotels, such as Park Hyatt Tokyo and Peninsula NYC, during my trip, but MOSF was clearly head and shoulder above the rest.
Hotel location: 5/5
In the heart of financial district, MOSF is a 5 min walk to Chinatown/Union Square and the shopping areas. It's also an easy 5 min walk to the ferry building. Some might think it's not as centrally-located to the shoppings as other hotels of the same calibre such as Four Seasons or St Regis, I actually don't find it too much of a hassle.
Hotel entrance/lobby: 3/5
Considering MO is a 5-star hotel, the entrance and the lobby seemed a bit modest. Not as grand as some of MO's counterparts in the world, you can quite easily miss the slightly angled (to the street) entrance if you are busy checking Google map on your iPhone.
The front desk people were very attentive but efficient at the same time. Effortless is the word that best describes it. The girl who checked me in was able to strike a very pleasant and friendly conversation (acknowledged I'm from Australia and worked it into the conversation effortlessly). No awkward silence or unnecessary chatter. She was spot on. The only reason why it's a 4/5 is because after being offered a comfy seat, a cup of authentic Japanese tea, a plate of fruit, and a sampler of Japanese sweets all just within the first 30 seconds of check-in at Park Hyatt Tokyo, I can't really give out 5/5 that easily...
Guest room: 4/5
I stayed at the Deluxe City View room on the 44th floor. It has 3 big windows looking at the city and the Bay Bridge. It's clean, spacious, very comfortable, but a bit bland. The bed itself is amongst some of the most comfortable ones I've ever rested my body on. I guess if I have to be picky I'd say the bathroom/bathtub is a bit on the small side compared to the rest of my room. The shower doesn't have the rainforest style. But don't get me wrong, this is still a very very high quality guest room.
Now here comes what makes me want to stay with them again next time when I visit SF. Everyone I interacted with in that hotel just radiated this positive energy and made me believe that they genuinely were happy to help and took pride in what they did. From the people at reception to the waiters in the restaurant, not only were they professional, they were also humorous and friendly, but not to the degree of flippant. They were either very carefully trained or just born to be in customer service. The concierge and doorkeepers were just amongst the most helpful I've ever come across. They are true SF locals who know their city well and are proud to share SF with me!
A luxury city hotel with easy access to most of the major attractions. It doesn't have a grand facade that impresses you at the first glance but as soon as you start interacting with the staff, you will be truly impressed with their professionalism and their passion for making your stay a memorable one. Oh, just so you know, MOSF has a breathtaking view from the airbridge that connects the two towers. Even if you don't stay at one of the expensive suite, you still have the panorama from Golden Gate to Bay Bridge, not to mention the Transamerica Pyramid building.
- Official Description (provided by the hotel):
- The 158-room Mandarin Oriental, San Francisco is located in the heart of the city and offers unparalleled panoramic views of the bay and beyond from the top 11 floors of San Francisco's third tallest building, 345 California Center. Having recently completed an extensive refurbishment during its 25th Anniversary year with the addition of Brasserie S&P restaurant and bar, and an 8,000 square foot Spa and Fitness Center, the hotel is consistently ranked among the world's top hotels by leading authorities. Features include Conde Nast Traveler 'Hot List' 2013 and Readers Choice Awards 2012 'Top 25 Hotels in N. California', Institutional Investor's 'World's Best Hotels 2012', Travel + Leisure 'World's Best Hotels' Awards 2011, U.S. News & World Report's 'Hotels in the USA', and is one of Andrew Harper's Hideaway Report's 2011 'Top 20 City Hotels in the World'. ... more less
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- Also Known As:
- Mandarin Oriental, San Francisco Hotel San Francisco
- Mandarin San Francisco
- San Francisco Mandarin Oriental