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“Amazing and Magical!” 5 of 5 stars
Review of Mandarin Oriental, San Francisco

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Mandarin Oriental, San Francisco
5.0 of 5 Hotel   |   222 Sansome Street, San Francisco, CA 94104 (Financial District)   |  
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Ranked #5 of 234 Hotels in San Francisco
San Francisco, California
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Amazing and Magical!”
5 of 5 stars Reviewed May 7, 2012

My experience at the Mandarin Oriental San Francisco was sublime,magical and memorable.

From check in through check out I experienced perfection.

Cliff Atkinson, General Manager, runs a superior hotel that very few can match and his entire staff are incredible.

I stayed in a Dynasty Suite that had an incredible view of San Francisco.

The rooms are newly renovated and are incredibly beautiful.

Service was flawless.

This is the best hotel in San Francisco by far!!

  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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453 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
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English first
San Francisco, CA
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 5, 2012

We wanted a special celebration for our 25th wedding anniversary in San Francisco. I was drawn to the property because of their reputation for customer service, but mostly because of their incredible views! However, I was slightly reticent to book there due to their renovation in progress. I did call and speak to their staff who reassured me that the only difference that we would notice was their temporary lobby and that everything else should be as though no renovation was going on. Wow, was she correct! From the moment we walked up to the hotel to the moment we left we were pampered and treated to a wonderful experience. Every single staff person was not only very efficient and professional, but they were all incredibly warm and hospitable as well. It is my impression that it is a happy staff and they all seemed very proud of their hotel. We had a beautiful, newly renovated room on the 45th floor overlooking the Bay. The gorgeous room combined with the incredible view was breathtaking. The welcome tea was just lovely. We had a fantastic celebration dinner in Silks, with an equally high quality staff and delicious food and wine. Breakfast in Silks was also top rate with incredible attention to every detail. We thank everyone there for their kindness and hospitality. I would highly recommend the Mandarin Oriental San Francisco to anyone who values excellence in customer service combined with beauty, calmness and serenity. By the way, just prior to our check-out, they closed the temporary lobby and opened their newly renovated lobby, which is gorgeous. We are looking forward to eating in the new restaurant as soon as it opens!

Room Tip: I would definitely reserve one of the SF Bay side rooms. Just incredible views both during the day...
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, San Francisco

Address: 222 Sansome Street, San Francisco, CA 94104
Phone Number:
Location: United States > California > San Francisco > Financial District
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in San Francisco
#2 Luxury Hotel in San Francisco
#4 Business Hotel in San Francisco
#9 Family Hotel in San Francisco
#11 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, San Francisco 5*
Number of rooms: 158
Official Description (provided by the hotel):
The 158-room Mandarin Oriental, San Francisco is located in the heart of the city and offers unparalleled panoramic views of the bay and beyond from the top 11 floors of San Francisco's third tallest building, 345 California Center. Having recently completed an extensive refurbishment during its 25th Anniversary year with the addition of Brasserie S&P restaurant and bar, and an 8,000 square foot Spa and Fitness Center, the hotel is consistently ranked among the world's top hotels by leading authorities. Features include Conde Nast Traveler 'Hot List' 2013 and Readers Choice Awards 2012 'Top 25 Hotels in N. California', Institutional Investor's 'World's Best Hotels 2012', Travel + Leisure 'World's Best Hotels' Awards 2011, U.S. News & World Report's 'Hotels in the USA', and is one of Andrew Harper's Hideaway Report's 2011 'Top 20 City Hotels in the World'. ... more   less 
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Also Known As:
Mandarin Oriental, San Francisco Hotel San Francisco
Mandarin San Francisco
San Francisco Mandarin Oriental

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