The management responses on trip advisor are a clue, but my first personal indication of how this hotel values their customers came over the phone when I made my reservation. I inquired about applying a discount that was dated for the week following my anticipated travel to San Francisco. The manager I spoke with was extremely gracious in agreeing to apply the discount and when she learned that my husband and I planned to do some house hunting in Marin County after my husband's business conference in the city, immediately offered the services of Campton Place Hotel's concierge to be of assistance; I received follow-up emails from both individuals. When we arrived, we were taken to a serenely decorated corner suite overlooking Union Square. Although we had booked a suite and it was off-season, we didn't expect a premium location with a discounted rate. The staff warmly addressed us by name whenever we passed through the lobby (we felt like celebrities, which we're not). Unfortunately, I was ill the first day we arrived and got progressively worse after walking around Union Square and decided to cancel my evening plans. Upon returning to the hotel, I asked the concierge greeting me at the entrance where I could get some chicken soup nearby. No problem, she would have some sent to my room at whatever time I wanted it. I received it promptly fifteen minutes later - it was the best chicken soup ever! When the housekeeper came to my room to clean the next morning and I was in my robe, obviously under the weather, she quietly and efficiently sanitized the bathroom like a clinic (even organized my toiletries) and considerately asked my preference on vacuuming or not. I've never been so comfortably miserable :-). The next morning, i felt better and my husband and i enjoyed a delicious breakfast in the lovely restaurant off the lobby. Still not feeling quite up to par, I decided to meet up with our daughter for lunch in the hotel's quaint bistro. Perfect. After lunch, it was raining, and I learned we could take the hotel limo which is provided for guest excursions to deliver my daughter back to her conference site, which gave us a few extra precious minutes to visit. I can't say enough to praise this special jewel of a hotel.