We enjoyed our stay here, but I'm reviewing this hotel based upon it's status as a 5 star hotel. If this were a lesser ranked hotel it would get 5 stars from me. The room was nice, but quite small. It was also loud with the co-joined room, presumably because the interior door had about an inch of clearance from the floor. We could almost make out whole conversations from our neighbors. You had to pay for the internet daily, which I personally don't care for when I'm paying that much for a room. And the "business center" consisted of one old desktop hooked to a printer, for which there was a line waiting to use it.
The good: the staff was very friendly and helpful. The location was outstanding, right in union square. The breakfast was amazing. All in all, we enjoyed it, but there's still some room to grow to get 5 start status. For the right price we would stay here again, but not for full price.