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“Great getaway hotel with beautiful views!” 5 of 5 stars
Review of Hyatt Regency San Francisco

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Hyatt Regency San Francisco
4.0 of 5 Hotel   |   5 Embarcadero Center, San Francisco, CA 94111 (Financial District)   |  
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Bed & Breakfast for Two
Ranked #87 of 236 hotels in San Francisco
GreenLeadersSilver level
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Great getaway hotel with beautiful views!”
5 of 5 stars Reviewed May 13, 2013 via mobile

Had a San Francisco Weekend in this hotel and it was wonderful. We tried out one of the PURE room and it was beautiful! Great view of Embarcadero form room beautiful night view of Bay Bridge from window at the end of the floor. Room felt so clean an fresh it was like going to a spa. Next time I may try the club upstairs. Everything worked. The hotel maids were especially friendly and efficient. This is walking distance to tourist attractions but also a good place to rest.

Stayed May 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, May 14, 2013
Dear Enaychi,

Sounds like you had a fun and relaxing San Francisco weekend getaway! Thank you for taking the time to write us a review. We are delighted you enjoyed the PURE room and the amazing view of the Bay Lights. Our Regency Club lounge offers 360 degree view of the city by the bay and it has massage chairs for Regency Club guests as well! We look forward to your next visit and can't wait to welcoming you back.

Best regards,
Tiffany
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Neuchatel, Switzerland
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 11, 2013

this hotel has a really good location, despite the fact that the bathrooms are a little outdated I would say that the rooms are comfortable, spacious and clean. The room service has good food. the Atrium is big and really nice, had a few drinks in the bar.
I would recommend for anyone wanting to spend time in the City or for business, for those who are looking for a luxury hotel, it is not the place.
it is true that if you have a room near the street it can be noisy, but come on we are in San Francisco big city and this is normal....

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, May 14, 2013
Dear Valued Guest,

Thank you for taking the time to write us a review. We are delighted you enjoyed the beautiful atrium lobby and the restaurant. I must agree with you our location is unbeatable. Your recommendation is much appreciated. Look forward to seeing you again in the near future!

Best regards,
Tiffany
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Lincoln, California
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 7, 2013 via mobile

We stayed here during a large convention and though the lobby is stunning, the rooms are dated. We constantly had trouble with our room cards not working. The rooms were dark and the lighting needs to be updated. Parking cost almost $200 and the attendants were curt. Breakfast buffet is expensive and satisfactory although I have had better for less. We had one excellent waiter and one we had to ask another to track down.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erie, Colorado
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 7, 2013

We went to San Francisco for our niece's wedding. We stayed at the Hyatt Regency San Francisco. It's location on Embarcadero was ideal. Convenient to everything. As usual with Hyatt Hotels, it was a stay where we felt pampered and appreciated. You should definitely upgrade to the Regency Club. It's a lounge located on the top floor with 360 degree views. You get breakfast, with plenty of options to suit everyone's tastes. In the afternoon, there are cookies and then for dinner they have "appetizers" that can easily be dinner. You can also grab bottles of water for your day activities. Sitting in the lounge, enjoying the view, is a great way to begin and end your day.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, May 8, 2013
Dear barlauco,

Thank you for your 5-start review! We are thrilled you had such a great experience with us. I must agree with you our Regency Club Lounge has one of the best panoramic view of San Francisco. Great to hear you enjoyed the food and beverage offered at the Lounge. We look forward to welcoming you back soon.

Best regards,
Tiffany
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London
Senior Contributor
40 reviews 40 reviews
34 hotel reviews
Reviews in 18 cities Reviews in 18 cities
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed May 7, 2013

As all have pointed out, fantastic location, can’t argue with it. I also loved the building, a brutalist concrete masterpiece of steps and angles. Service was very good too, I found the Hyatt Regency crew very friendly and helpful, all my concerns and requests were met and dealt with in a sincere manner.

I upgraded onto the club floor, room had been refurbished but not completely. Details such as the lights switches, wall finishing, windows were still the original 70s fitting so it doesn’t feel completely new.

Great views from my window of the Oakland bridge but you not completely soundproof so you will hear the traffic. If this was properly refurbished to a higher modern standard, this would be a great premium business hotel serving the financial district.

Room Tip: You can win prizes from the Fortune Cookies at front desk. We won a free film.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, May 8, 2013
Dear Dezzydez ,

We are delighted you enjoyed our convenient location and the architecture of the hotel. It is always great to hear our staffs were able to assist you with your needs professionally and efficiently. Your comment is much appreciated and we hope to see you again in the near future.

Truly yours,
Tiffany
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Milwaukee, Wisconsin, United States
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 5, 2013

The Hyatt Regency at Embarcadero Center is in an excellent location. You can easily walk to quite a few popular San Francisco locations such as the Ferry Terminal, and you can catch a cable car or MUNI right outside the door. The lobby looks like what you'd dream about when you think of 70s/early 80s Hyatt lobby design: atrium, glass elevators, hundreds of strands of mini-lights hanging from the ceiling, and a modern sculpture. I found it a fun throwback to the past, but it's hardly the pinnacle of design excellence. As other reviewers have noted, the wait for the elevators can be quite long during peak times, particularly between 7-9 a.m. and 4-7 p.m. The staff was friendly and helpful, and I didn't have to wait in line at check-in or check-out. The bed was particularly comfortable. Some reviewers complained about noise in the room, but that wasn't a problem for me, perhaps because my room was on the 15th floor. The lighting level at the bathroom sink was too low, making it difficult to see. The shower/toilet room is in need of an updating. As you'd expect in central San Francisco, the prices are steep. Overall, a nice hotel with good service, but probably not worth the price.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Miami Beach
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed May 4, 2013

The place is in need of a serious makeover - lobby, rooms, meeting rooms, and just about everything else. It is not even retro, it is just old. Nice staff but my wake up call was missed (despite the "recording evidence", I was awake and the phone never rang). They still charge for wi-fi (who still does this?) and don't even have a coffee maker in the room. No serious dining option or a half decent bar for San Fran standards. If you are stuck at a meeting, make the best of it by staying outside as much as possible. Good Starbucks across them street.

Room Tip: Some rooms have balconies with a view
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, May 6, 2013
Dear Valued Guest,

Thank you for your feedback. We strive to provide an enjoyable experience to all of our guests and seem we fell short during your stay, please accept our apology. A cosmetic upgrade has been scheduled to update our guestrooms towards the end of this year. This will help refresh all of our rooms. There are over 30 dining options around the Embarcadero Center and the Ferry Building and we apologize if that information was not provided to you upon your arrival.

Your business is truly appreciated and we hope to see you again.
Sincerely yours,
Tiffany
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Additional Information about Hyatt Regency San Francisco

Address: 5 Embarcadero Center, San Francisco, CA 94111
Phone Number:
Location: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Green Hotel in San Francisco
#36 Luxury Hotel in San Francisco
#60 Family Hotel in San Francisco
#67 Romantic Hotel in San Francisco
#67 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency San Francisco 4*
Official Description (provided by the hotel):
The 802-room Hyatt Regency San Francisco is the City's only luxury waterfront hotel with breathtaking bay and city views. Ideally located for business and leisure, the hotel is in the Financial District, and close to all major city attractions, and located across the street from the renovated historical Ferry Building. ... more   less 
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Also Known As:
Hyatt Regency San Francisco Hotel San Francisco
San Francisco Hyatt Regency
Hyatt San Francisco

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