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“Large Hotel Does Great Job with Conventions” 4 of 5 stars
Review of Hyatt Regency San Francisco

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Hyatt Regency San Francisco
4.0 of 5 Hotel   |   5 Embarcadero Center, San Francisco, CA 94111 (Financial District)   |  
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Bed & Breakfast for Two
Ranked #83 of 235 Hotels in San Francisco
GreenLeadersGold level
Aledo, TX
Top Contributor
193 reviews 193 reviews
43 hotel reviews
Reviews in 63 cities Reviews in 63 cities
136 helpful votes 136 helpful votes
“Large Hotel Does Great Job with Conventions”
4 of 5 stars Reviewed April 25, 2013

Just attended a conference at the Hyatt Regency for three days. They did a fantastic job of welcoming, providing excellent snacks, dessert bars, as well as very good luncheons. It was a large convention with a lot of attendees. Very pleased with this hotel.

Great location on the DART line from the airport, trolley to the wharf, and subway out to AT&T Field for a Giants game.

Room Tip: If you can afford it, request a room with a bay view.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, April 26, 2013
Dear aledo99,

Thank you for your review and sounds like you enjoyed the conference and all the food and beverage provided! Our location is absolutely unbeatable and we hope you had a chance to explore San Francisco while you were here on a conference. Your business is truly appreciated and I will be sure to share your review with my banquet team! Please come back and see us again soon!

Warm regards,
Tiffany
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (501)
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English first
Maynard, Massachusetts
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 25, 2013

The Hotel's lobby is outstanding. Their staff was wonderful and very attentive! The buffet breakfast was delicious. The only thing I think that needs improvement is the rooms need a facelift. They are good size and very clean, but the bathroom could definitely use a facelift and the TV stations really are limited. I spent nine days while my husband was on business and it was very enjoyable.

Room Tip: Ask for one with a view.
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Green Features: I believe this hotel was very environmentally friendly as far as I could tell.
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, April 26, 2013
Dear Hiltzie85,

Thank you for sharing your experience with us. We are pleased to hear you enjoyed your extended stay with us. I am particular happy to read your compliment on our staffs! There will be a renovation towards the end of this year to refresh all of our guestrooms. We truly appreciate you took the time to write us a review. Look forward to welcoming you and your husband back in the near future!

Warm regards,
Tiffany
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed April 24, 2013

I stayed at the Hyatt Regency because I attended a conference held at the hotel. It has been more than eight years since I last stayed at this hotel. What a disappointment it was.

First of all the entire hotel has a faded glory look to it. I remember when it was the standard of luxury in San Francisco. But that was more than thirty years ago. The carpet in the guest room was stained, curtain was off the rail and towels were frayed. The duvet was covered with two flat sheets and not in a cover, which made a mess during the night. The management said that this is the standard corporate-wide. Which makes me question the quality of service throughout the chain.

There was bare minimum amenities in room. Other than soap, shampoo and bath gel there was nothing else displayed. The minibar was empty and no coffee or tea was offered in room with the small coffee machine. Admittedly there was a sheet on the desk with a list of item one can call room service to request. But given that other hotels, including many smaller boutique hotels in the city, are able to provide many of these conveniences right in the room I don't see why Hyatt cannot offer the same level of service.

Judging from my experience of this stay the only redeeming quality of the hotel is its location. Being right at the Embarcadero it is near just about every tourist spots in the city. I travel in Asia extensively and perhaps I've been spoiled by the extra personal touches offered in hotels there. But there must be a better way of maintaining these details even in the U.S.

Management said they are about to embark on a guest room renovation program soon. But unless they also raise the level of in room amenities and services I'm not sure I would be back to stay.

  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, April 25, 2013
Dear Valued Guest,

Thank you for your feedback. Please accept our sincere apology for the poor experience you had. As mentioned, a renovation has been scheduled towards the end of this year to refresh all of our guestrooms and we trust that will absolutely give our rooms a much fresher look.

Though we may not have all of the amenities in our guestrooms, a 'Hyatt must-have' list is placed in each room for guests to choose from a variety of amenities based on their needs. For Gold Passport members, we can add profile notes to the member's account and ensure they receive their requested amenities prior to arrival.

We strive to provide an enjoyable experience to our guests and we are truly sorry for the disappointments. Should you decide to visit us again in the future, please contact us directly, so we can personally arrange your stay with us.

Best regards,
Tiffany
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Shorewood, Illinois
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 23, 2013

When you enter the lobby of this hotel you immediately think "i've been here before". It has been featured in about 20 movies, but it is still spectacular. It is also a nice area to sit and enjoy a drink. The room was large for a city hotel. The furnishings and bedding all looked new. The bed was very comfortable. Our room had a great view of the Ferry Building. This is supposed to be the financial district, but there are many shops and restaurants in the area. The staff is very customer oriented, helpful and friendly. I will definitely stay here again.

Room Tip: Ask for bay view
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, April 25, 2013
Dear JVKV,

Thank you so much for your review. You are absolutely correct as our hotel was in The Towering Inferno, High Anxiety and many more! We are delighted you enjoyed the beautiful bay view from your room and our convenient location to explore San Francisco. Your compliment is much appreciated and we look forward to welcoming you back in the near future.

Best regards,
Tiffany
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Vancouver, Canada
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 23, 2013

We're here on business and the one redeeming quality is its location. The hotel is within walking distance of Pier 39, Pier 33 (for Alcatraz), AT&T Park (home of the Giants), and Westfield. The Bart and the Cable car are right outside. But, inside the hotel, there is no Spa, no swimming pool, one fairly small multipurpose restaurant/bar which closes at about midnight. Accessing the Regency Club is not cheap so we've given it a miss.
The rooms are clean and the staff are friendly. But I really don't understand how it has the 4 star rating.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin3
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 22, 2013

The location of the Hyatt Regency is perfect for seeing the waterfront, and the excellent SF transportation system (cable car, subway and trolley all outside the hotel) makes it easy to reach about any of the great SF sights your heart desires. The hotel isn't very striking from the outside; drab poured concrete style of the '70's, but once you ascend the escalator to the reception, it blows you away with the soaring atrium. After that, there really isn't anything special about the hotel, and it's really quite ordinary, and a tad overpriced. The rooms are nice, and the beds comfortable. But let's face it, you're paying for the location.
We ate at the atrium bar, and the food was so, so. The drinks were fairly priced for a hotel ($5.50 for a Sam Adams), but the barman was rather inattentive. Skip the overpriced hotel breakfast and instead walk around the corner to Noah's Bagels. There is also a nice diner on Bush Street (about a 10 minute walk).
I had read some other reviewers mention how the hotel tries to nickel-and-dime you, and I would agree. At check-in the clerk kept offering us various upgrade packages (all over-priced), the parking is horrendous at $60/day (park at Embarcadero 4 for $34), and perhaps the worst offence is $9.95/day for internet access.
All-in-all, a great location but don't stay here unless you get a good deal.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, April 24, 2013
Dear Valued Guest,

Thank you for your review. We are pleased to hear you enjoyed the ideal location of our hotel and convenient access to the public transportation. Our valet parking and internet fee are comparable to other hotels in the area and we feel we provide good value. However, that is not your experience and for that, we are truly sorry. Your business is truly appreciated and we hope to see you again.

Sincerely yours,
Tiffany
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Warwick, Rhode Island
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 22, 2013 via mobile

Stayed here last week, and purchased on hotwire. Hotel was in a great location and our room was super clean and comfortable! Would definitely stay here again! Perfect for all San Francisco travel destinations.

Stayed April 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, April 24, 2013
Dear tinkbell1973,

Thank you so much for your review! We are delighted you enjoyed the ideal location and the comfort of our room. Your recommendation is truly appreciated and we look forward to welcoming you back soon!

Warm regards,
Tiffany
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency San Francisco

Address: 5 Embarcadero Center, San Francisco, CA 94111
Phone Number:
Location: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Green Hotel in San Francisco
#34 Luxury Hotel in San Francisco
#59 Business Hotel in San Francisco
#71 Romantic Hotel in San Francisco
#73 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency San Francisco 4*
Number of rooms: 802
Official Description (provided by the hotel):
The 802-room Hyatt Regency San Francisco is the City's only luxury waterfront hotel with breathtaking bay and city views. Ideally located for business and leisure, the hotel is in the Financial District, and close to all major city attractions, and located across the street from the renovated historical Ferry Building. ... more   less 
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Also Known As:
Hyatt Regency San Francisco Hotel San Francisco
San Francisco Hyatt Regency
Hyatt San Francisco

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