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“OMG! So wonderful!” 5 of 5 stars
Review of Hyatt Regency San Francisco

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Hyatt Regency San Francisco
4.0 of 5 Hotel   |   5 Embarcadero Center, San Francisco, CA 94111 (Financial District)   |  
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Bed & Breakfast for Two
Ranked #87 of 236 hotels in San Francisco
GreenLeadersSilver level
Palm Springs
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“OMG! So wonderful!”
5 of 5 stars Reviewed November 15, 2012

We loved this place. The Lobby was breathtaking! Service was off the hook. Pay the extra money and upgrade to the Regency Club, the view is outrageous! Food was great. This property is located by all the public transportation. Concierge was the best very informative.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, November 19, 2012
Dear Debbie F,

Thank you so much for your review. We are thrilled you had such a great experience with us. It is always great to hear compliments on our staff. We hope you will come back and see us again in the near future! Look forward to welcoming you back.

Best regards,
Tiffany
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Cherry Hill, New Jersey
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 14, 2012

I stayed on a club floor and had a nice room and a great view from my balcony. The Regency Club was well-appointed and had breakfast and evening hors d'oeuvre and beverages appealingly presented. There and throughout the hotel, the staff was pleasant and professional. The location is excellent. I bought a pass (available at the concierge's desk) to ride MUNI public transportation and was able to catch almost everything at the front door, even a cable car. I recommend this hotel for its location, amenities, cleanliness and comfort. I'd stay there again if back in town.

Room Tip: club floor with balcony is worth the extra $$$
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  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, November 16, 2012
Dear DonnaMariaT,

Thank you so much for your review! It is great to hear you had a wonderful time with us and enjoyed the amenities offered at the Regency Club. We appreciate your recommendation and certainly look forward to welcoming you back in the near future!

Best regards,
Tiffany
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Auckland
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 14, 2012

The view of the water sold this place for me. The room on the 17th floor wasn't massive (infact a little cramp) with the layout we had, but was comfortable enough. The bathroom was pretty nice, especially with the inbuilt TV in the mirror! The staff were friendly and helpful. The location is hard to beat, right near most public transport options. Been very impressed with the couple of Hyatt's I have stayed at and look forward to visiting more of them!

Stayed August 2012, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coeur d'Alene, Idaho
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 13, 2012

I was here on business and got upgraded to a suite. The suite had two bathrooms, a huge living room, a 20 x 6 balcony overlooking the port. The lobby was nicely appointed and the staff was very curteous and attentive. This is why Hyatt is my hotel of choice.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, November 16, 2012
Dear Valued Guest,

Thank you so much for your 5-star review! We are delighted you enjoyed your stay with us. It is always great to hear compliments on our staff. Your business is much appreciated and we look forward to welcoming you back soon.

Warm regards,
Tiffany
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Santa Rosa, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 13, 2012

My husband and I spent just one night here. We got a great deal on Priceline. Check in was fast and friendly. The room was just like any other hotel in S.F. in this class, nice sheets, comfy pillows, fairly small room. BUT the view and location were way better than average. And the sliding glass door actually opened so we got fresh air and an even better look out at the bay bridge and ferry building. Pretty lobby and nice happy hour at the bar. Hope to stay here again

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, November 14, 2012
Dear Valued Guest,

Thank you so much for your great review. We are pleased to hear you and your husband enjoyed your short stay with us. I must agree we had one of the best bay view in town. Your recommendation is our biggest compliment. Look forward to welcoming you back soon.

Warm regards,
Tiffany
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Austin, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 12, 2012 via mobile

My employer obviously got a great deal here and the location in general is wonderful, but the rooms are just tired. Old carpeting, odd room design, tiny (and old....and cramped/ creepy) bathrooms....I'm going back to the JW Marriott next time for sure! The front desk was pleasant but I had to call the bellman / valet (there were 3 standing around when I got there) to help me get bags out of the taxi.... and I was given the impression they were doing me a favor. Again great location.... But major updates needed.

Stayed November 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, November 14, 2012
Dear Valued Guest,

Thank you for your feedback. We are glad you enjoyed the convenient location of our hotel. We apologize for the dated guestroom in the hotel. There will be a cosmetic upgrade towards the end of this year to refreshed all of our guest rooms including new carpeting. We hope you will consider returning to our hotel in the near future after the upgrade is completed.

Best regards,
Tiffany
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed November 12, 2012

Definitely not the best Hyatt I've stayed at. From the first glance, it's difficult to get a positive impression of the Hyatt. The street level floor is not where reception is located and you must navigate the various rooms and columns to find out how to move upstairs to reception. The hotel is also an interior corridor hotel, an older construction that looks dated in light of modern hotel architecture. The rooms could also use some investment with numerous light fixtures not working. Finally, the Internet was a nightmare to deal with-the WiFi would cut in and out all the time. With that all said, service was excellent, the gym was a pleasure to use and the hotel is located very conveniently in downtown next to public transport and major tourist attractions. It's a pity that it hasn't made a few changes to make it into a truly excellent hotel.

Room Tip: Go onto a high floor and as faraway from the elevators as possible (you get a view of the Golden Gat...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hyatt Regency San Francisco

Address: 5 Embarcadero Center, San Francisco, CA 94111
Phone Number:
Location: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Green Hotel in San Francisco
#36 Luxury Hotel in San Francisco
#60 Family Hotel in San Francisco
#67 Romantic Hotel in San Francisco
#67 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency San Francisco 4*
Official Description (provided by the hotel):
The 802-room Hyatt Regency San Francisco is the City's only luxury waterfront hotel with breathtaking bay and city views. Ideally located for business and leisure, the hotel is in the Financial District, and close to all major city attractions, and located across the street from the renovated historical Ferry Building. ... more   less 
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Also Known As:
Hyatt Regency San Francisco Hotel San Francisco
San Francisco Hyatt Regency
Hyatt San Francisco

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