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“Great location... Tired hotel” 2 of 5 stars
Review of Hyatt Regency San Francisco

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Hyatt Regency San Francisco
4.0 of 5 Hotel   |   5 Embarcadero Center, San Francisco, CA 94111 (Financial District)   |  
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Bed & Breakfast for Two
Ranked #83 of 235 Hotels in San Francisco
GreenLeadersGold level
Austin, Texas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Great location... Tired hotel”
2 of 5 stars Reviewed November 12, 2012 via mobile

My employer obviously got a great deal here and the location in general is wonderful, but the rooms are just tired. Old carpeting, odd room design, tiny (and old....and cramped/ creepy) bathrooms....I'm going back to the JW Marriott next time for sure! The front desk was pleasant but I had to call the bellman / valet (there were 3 standing around when I got there) to help me get bags out of the taxi.... and I was given the impression they were doing me a favor. Again great location.... But major updates needed.

Stayed November 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, November 14, 2012
Dear Valued Guest,

Thank you for your feedback. We are glad you enjoyed the convenient location of our hotel. We apologize for the dated guestroom in the hotel. There will be a cosmetic upgrade towards the end of this year to refreshed all of our guest rooms including new carpeting. We hope you will consider returning to our hotel in the near future after the upgrade is completed.

Best regards,
Tiffany
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1,866 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
New York, NY
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed November 12, 2012

Definitely not the best Hyatt I've stayed at. From the first glance, it's difficult to get a positive impression of the Hyatt. The street level floor is not where reception is located and you must navigate the various rooms and columns to find out how to move upstairs to reception. The hotel is also an interior corridor hotel, an older construction that looks dated in light of modern hotel architecture. The rooms could also use some investment with numerous light fixtures not working. Finally, the Internet was a nightmare to deal with-the WiFi would cut in and out all the time. With that all said, service was excellent, the gym was a pleasure to use and the hotel is located very conveniently in downtown next to public transport and major tourist attractions. It's a pity that it hasn't made a few changes to make it into a truly excellent hotel.

Room Tip: Go onto a high floor and as faraway from the elevators as possible (you get a view of the Golden Gat...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene, Oregon
Top Contributor
95 reviews 95 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed November 12, 2012

We enjoyed excellent food and concierge service. The view was fantastic. The 360 degree view was worth the splurge. The location was fantastic. We were at a cable car hub and Bart station. Check in was very efficient. It was clear our room had not been occupied in awhile, and could have used a quick dusting.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, November 14, 2012
Dear laurie c,

Thank you so much for your review! Sounds like check in was a breeze and we are glad you enjoyed the great view from the Regency Club lounge. Look forward to welcoming you back soon.

Best regards,
Tiffany
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Chicago, Illinois
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 12, 2012

First time I stayed at this hotel 6 years ago and this was the second time and i realized nothing has changed after years and i felt i shouldn't leave without leaving a comment. One of the best hotel at pacific coast... drinking a coffee after a tiring travel with lots of flight at the lounge with bay bridge, historical ferry building, , that takes all my stress... delicious food, spotless hotel, friendly and helpful housekeeping staff, plus their supervisor and helpful guest service and welcoming front staff for my luggages.... i would love to thank you for all of your hard work to make me feel a member of your family...

  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, November 14, 2012
Dear Doyduk,

Thank you so much for your 5-star review. We are delighted you enjoyed your stay with us and great to hear our staff was able to make you feel welcome. You are part of our family and we look forward to your many returns in the near future.

Best regards,
Tiffany
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Fountain Valley,CA
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 9, 2012

We stayed here on a recent trip on the coast. I had a free Hyatt night so I had used it for this place. Other than that I would definitely not choose to stay here again. The location on a weekend stay is not good because since its the Financial District everything is closed on the weekends here. The hotel was very much a business hotel for people here doing business, definitely not a place you want to stay for a couples trip. View from room was pretty though overlooking the water. Other than that very loud, large and impersonable place to stay.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 9, 2012

We stayed here for 3 nights in July. Excellent location with easy access to BART train to the airport and also for street cars to Fisherman's wharf and Union square. The atrium was brilliant, the elevator ride to the top floor was an experience in itself. Helpful staff. We got an upgrade to the regency club. Amazing view at the top. Excellent breakfast. We will definitely stay here if we go back to SF again.

Room Tip: Bay view rooms might be expensive but well worth it.
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, November 12, 2012
Dear Suresh63,

Thank you so much for your 5-star review! We are thrilled you had such a great experience with us back in July. We have recently put up all of the holiday decorations in the atrium lobby which makes it even more dramatic and beautiful! Your recommendation is our biggest compliment. Please come back and see us again soon!

Best regards,
Tiffany
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pleasant hill ca
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 8, 2012

Strings of lights hanging from the balconies compliment the angular atrium. We relaxed at the lounge and enjoyed THE best crab cakes. The Giants World Series victory and parade had everyone in a great mood-employees and guests. We opened our sliding glass door to let the pigeons of Market Street come visit us. Such a short walk to the Ferry Building.I enjoy the glass elevators as much as I did 30 years ago.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, November 12, 2012
Dear eusnna,

Thank you for your review! We are delighted to have you visit us again and great to hear you enjoyed your stay with us. The Giants World Series Victory definitely made everyone in the city happy and very proud. We look forward to welcoming you back soon.

Truly yours,
Tiffany
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency San Francisco

Address: 5 Embarcadero Center, San Francisco, CA 94111
Phone Number:
Location: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Green Hotel in San Francisco
#33 Luxury Hotel in San Francisco
#60 Business Hotel in San Francisco
#68 Romantic Hotel in San Francisco
#73 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency San Francisco 4*
Number of rooms: 802
Official Description (provided by the hotel):
The 802-room Hyatt Regency San Francisco is the City's only luxury waterfront hotel with breathtaking bay and city views. Ideally located for business and leisure, the hotel is in the Financial District, and close to all major city attractions, and located across the street from the renovated historical Ferry Building. ... more   less 
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Also Known As:
Hyatt Regency San Francisco Hotel San Francisco
San Francisco Hyatt Regency
Hyatt San Francisco

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