This was our first trip to San Francisco and after much debate we decided to stay at Fisherman's Wharf as we were wanting more of a relaxed holiday.

Upon arriving at the hotel we were quickly checked in by a friendly clerk. Upon entering the room assigned to us we noticed that there was a strong smell of smoke. I immediately called the front desk to advise them of this. The clerk advised that this was surprising as they were a non-smoking facility and she asked if the smell could be covered up by air freshener or if we would need to move. I advised the clerk that I was pregnant so I would like to be moved to a new room instead of just covering up the smell, the clerk immediately agreed to move us. Upon entering the new room I noticed that they had assigned us one of the "Pure" rooms which are supposed to be for people with allergies, this room had no smell and felt cleaner than the previous room.

While the rooms have been redone the hotel seems to be very old and is quite dark in both the halls and the rooms. The furniture in the room appears to be well used and in need of replacement already as the wood finishings were worn through and the dark wood doors were in need of being painted again. Although I believe the rooms were well cleaned it seems as though the age of the rooms and the furnishings prevent it from feeling truly clean.

The staff were great at this hotel. They called to see if the room was ok and later that evening sent us up some bottled water, with chocolates and some fruit. Every night they would also call to see if we needed anything and a lady would come around offering ice.

The location of the hotel was great it was only a couple of blocks from Fisherman's Wharf and the trolly's to take you downtown were right across the road from the hotel.

It is really too bad that the hotel feels so dark and old otherwise I would 100% recommend the hotel based purely on the staff.

We were staying at a very nice hotel when we decided to spend another day in San Francisco
I wanted to be closer to the action and we were treated quite nice by the staff and our room was freshly painted and the wifi worked so fast and everything was just top notch. This was my first stay at a Hyatt and won't be my last. I had wished that I had stayed longer at Hyatt. We had such a great time.

We are a family of 5 from Australia and stayed here at the Hyatt for 4 nights in September. We had interconnecting rooms,one with 2 double beds and the other with a king bed. Beds were comfy, rooms were clean and very quiet. The laundry facilities came in handy. We found the location to be perfect for what we needed as it was our first time visiting San Francisco so we did all the touristy things there ( Alcatraz,pier 39, Golden Gate Bridge,cable car,Union square). The restaurant across the road provided a delicious breakfast and was reasonably priced. Our highlight of the trip was the red fire truck tour across the Golden Gate Bridge. I would highly recommend it to first time visitors! San Francisco is an expensive city to stay in but we knew that before booking. We did get a family deal on the rooms and I was happy with what we paid. If we are fortunate enough to come back to this beautiful city I would stay here again.

We stayed here New Years Eve 2013. The hotel is standard for the Hyatt chain (maybe a bit smaller) and conveniently located within walking distance from the Embarcadero, Golden Gate park, Ghiradelli square. We saw "Beach Blanket Babylon", ate sushi and walked around the Embarcadero to watch fireworks. The rooms are cute, clean and chic. Breakfast buffet is more then ample and the service was very friendly. Parking is expensive, but no more expensive than the rest of the area, so expect to pay $50 or more a night at a SF hotel. The Embarcadero is filled with tourist and seafood shops (boiled crabs are delicious), but fun to check out and then head down to the Golden Gate park, which is beautiful and undeveloped.