Good location,clean and tidy rooms,24 hr gym.Good bar and restaurant,with happy hour deals on food and drinks.Daily charge for wifi was only disappointing aspect.........Hotel sorted us out with return transport to hotel for a fee which included tip better than incoming cab and virtually same price.

Really liked this hotel, great rooms, fabulous location for exploring the city, good food in hotel bar / restaurant, liquor a little expensive, but mostly the wine.
Will stay here again, family loved it, definitely recommend this hotel, rooms are great and quite luxurious, everything I expected.

Came here for business. I had just stayed at a Hyatt in LA a few weeks before and I wasn't very happy with it, but this one, I was very happy.

The rooms are nice, very nice bathroom with a big shower box. Updated rooms and nice size Flat Screen TV mounted on the wall. My room is right in front of the swimming pool, but it being December, I didn't get to experience a lot of traffic outside my room window. I was out of the room during the day anyways. The pool and hot tub looked cool and if the weather was nice would gladly take advantage. Oh, I did like having a water fountain outside my room, I was able to fill up my bottles everyday and not have to buy the ones the hotel provides :-) Location is nice, touristy area.. the breakfast buffet was very good. The city is pricy. The buffet for two, myself and my colleagues was $45 (including tip). the only thing was the valet parking, it was $45/day. It is more expensive to park the car than actually renting it. So, that is disappointing but I guess it is what it is. The room did come with a coffee maker which I think is a priority. I was happy that this Hyatt had it. Nothing else to say, the bar is nice and the service is very good. Enjoyed the stay here for sure. I hope this review helps :-) Cheers

Coming from Australia, i am used to hotel staff being honest about things that are left behind by hotel guests. I accidentally left my Gorrillapod (camera tripod) and universal adaptor in my hotel room and called the hotel after I had checked out and none of the staff reported them as found. For a high-priced hotel such as this, that was definitely disappointing and unforgivable! The service in the hotel was very poor with the concierge accepting a 10 dollar tip yet not even helping with getting our suitcase into the car. The room was very underwhelming considering the price I paid, the beds were too high (thank god I am tall) and the bathroom was so tiny. Being new to San Francisco, I wanted to be as close to the Wharf as possible, but really this hotel does not give any particular advantages (i.e. the view from our window was terrible). I hate this hotel with a passion and I would deter anyone from going here!