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“Dishonest staff, poor value for money” 1 of 5 stars
Review of Hyatt Fisherman's Wharf

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Hyatt Fisherman's Wharf
4.0 of 5 Hotel   |   555 North Point Street, San Francisco, CA 94133 (North Beach)   |  
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Bed & Breakfast for Two
Ranked #83 of 236 Hotels in San Francisco
GreenLeadersSilver level
Clontarf, Australia
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Dishonest staff, poor value for money”
1 of 5 stars Reviewed December 5, 2012

Coming from Australia, i am used to hotel staff being honest about things that are left behind by hotel guests. I accidentally left my Gorrillapod (camera tripod) and universal adaptor in my hotel room and called the hotel after I had checked out and none of the staff reported them as found. For a high-priced hotel such as this, that was definitely disappointing and unforgivable! The service in the hotel was very poor with the concierge accepting a 10 dollar tip yet not even helping with getting our suitcase into the car. The room was very underwhelming considering the price I paid, the beds were too high (thank god I am tall) and the bathroom was so tiny. Being new to San Francisco, I wanted to be as close to the Wharf as possible, but really this hotel does not give any particular advantages (i.e. the view from our window was terrible). I hate this hotel with a passion and I would deter anyone from going here!

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, guest relations associate at Hyatt Fisherman's Wharf, responded to this review, January 11, 2013
Thank you for taking the time to share your experience with us. We're very sorry to hear your stay was not satisfactory. It is our intention to deliver a great experience and on this occasion we failed. We hope you'll give us another chance to show you the true Hyatt touch. Please feel free to contact us if you would like to discuss your stay further.

Chrissi B.- A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,288 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Burlingame, California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 4, 2012

We stayed for one night this past Friday and my wife was left waiting over 30 minutes to check-in because the computers were down. We did get a bottle of wine and chocolates left in our room later to make up for the inconvenience, but I know a co-worker of mine did not and had to leave for our work event and check in later when he returned late at night.

Moreover, the room was small and a little bit run down. Paint and wallpaper were peeling in the bathroom. There was no table to eat the room service breakfast, we had to eat it on the bed. There was a flat screen TV in the room, but the service itself is not high-def, so it looks horrible on screen. The walls are paper thin, we were awoken to the sounds from the next room in the morning.

Also, while the valet service was good, its very expensive: the only parking is $45 overnight.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, guest relations associate at Hyatt Fisherman's Wharf, responded to this review, December 5, 2012
Thank you for taking the time to share your feedback with us. We appreciate you highlighting areas of our hotel that require attention. Thank you for being patient with us during the system outage. We apologize for the inconvenience this caused. Please feel free to contact us if you would like to discuss your stay further.

Chrissi B.- A Guest Relations Associate
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Mexico City, Mexico
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 4, 2012

Stayed at the hotels for four nights with several people from the company. The hotel is very warm with great customer service. They have started to rebuild some key areas of the Hotel such as the reception or the meeting rooms that are really good specially if you plan to have business meetings. Having said that, not all the bathrooms are new. At least the one in my room. Knew from other peers that had better rooms than mine, so you may want to ask for some of the newer and bigger ones. Great location really close to Fisherman Wharf

Room Tip: Ask for the bigger rooms
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Capitola CA
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 1, 2012

By Hyatt standards this is a small hotel. It takes advantage of this by offering what we found to be outstanding personal service. Within a few hours of our arrival the staff called us by name. On a cool SF evening hot chocolate was self-served in the lobby, a boon to this non-coffee drinker. A malfunctioning TV remote was replaced within minutes at 9:00 pm. The room was comfortable, bathroom good size. Hotel location is excellent, short walk to Fisherman's Wharf and its renowned eateries, shopping and entertainments. We will be in SF once a month for some time to come, and this is where we will stay.

Room Tip: Ask the desk how far it is from the elevators to your room. Low building height (five stories) can m...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Fisherman's Wharf, responded to this review, December 3, 2012
Dear Josh M:

Thank you for going out of your way to share feedback about your recent stay at our Hyatt Fisherman's Wharf. It's great to hear how much you enjoyed the personalized service provided by our employees. They will be recognized for the great customer service. We hope to have another opportunity to welcome you back for more shopping & entertainment.

Sincerely,

Nick B. - Guest Relations Associate
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Chicago, IL
Top Contributor
105 reviews 105 reviews
19 hotel reviews
Reviews in 42 cities Reviews in 42 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed November 30, 2012

This was a great location for touring around the city, and walking to the wharf/piers. Near all the shopping and wharf activities. The room was very comfortable, but the hotel is kind of built in a circle and our room was a hike, opposite from where the elevators were, all the way around the circle. Hey, I'm Hyatt Gold and they gave me this room. Crazy. What a hike with our luggage. Otherwise, typical Hyatt. Friendly, helpful staff and comfy beds. No option to self-park, and valet was $45/night, plus tip. I'm from Chicago, and that is steep even for me.

Room Tip: Ask for a room that is not too far from the elevators.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Villa, Illinois
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 29, 2012

Good location for fisherman's wharf, trolley and touristy stuff. Room was ok, shower was odd no door and the floor gets very wet, seemed like a handicap accessible room but was not informed that was the case. Good breakfast buffet

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 24, 2012

We spent 3 nights at the Hyatt Fisherman's Wharf earlier this month. Overall the experience was good.

The staff was very helpful. The room was decent size and had a comfortable bed. The bathroom had no bath tub and only had a non-removable shower head in the ceiling, which made it impossible for me at 5'1" to adjust. At the price being charged for the room the hotel could have put a few more useful things in the bathroom such as cotton balls and q-tips.

If staying in this hotel you may want to think twice before bringing your car there as the only parking available is valet at $48 per night. The rate though is fairly standard for the Fisherman's Wharf area. We originally thought of renting a car for 3 days, but in the end decided to only rent it for 1 day and use public transportation the other 2 days.

Overall a decent experience at the Hyatt, though not sure if I would want to stay there again.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Fisherman's Wharf

Address: 555 North Point Street, San Francisco, CA 94133
Phone Number:
Location: United States > California > San Francisco > North Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Green Hotel in San Francisco
#33 Luxury Hotel in San Francisco
#60 Business Hotel in San Francisco
#69 Family Hotel in San Francisco
#77 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Fisherman's Wharf 4*
Number of rooms: 305
Official Description (provided by the hotel):
Located in the heart of historic Fisherman's Wharf in San Francisco. Exciting attractions are nearby, including PIER 39, Ghirardelli Square, North Beach and Chinatown. At San Francisco's most European Hyatt, you'll find 313 guestrooms and suites, 19,000 square feet of Conference Space, Outdoor heated pool and fully equipped fitness center. Automated Business Center available 24 hours, high speed wireless capabilities in guestrooms and function space, and Concierge Services. Knuckles Historical Sports Bar & Grill voted #1 Sports Bar in San Francisco. ... more   less 
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Also Known As:
Hyatt At Fisherman`s Wharf Hotel San Francisco
Hyatt San Francisco
San Francisco Hyatt
Hyatt Fishermans Wharf
Fishermans Wharf Hotel

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