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“Needs £ spending on it” 2 of 5 stars
Review of Holiday Inn San Francisco Golden Gateway

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Holiday Inn San Francisco Golden Gateway
3.5 of 5 Hotel   |   1500 Van Ness Avenue, San Francisco, CA 94109 (Nob Hill)   |  
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Ranked #91 of 233 Hotels in San Francisco
Top Contributor
287 reviews 287 reviews
60 hotel reviews
Reviews in 86 cities Reviews in 86 cities
122 helpful votes 122 helpful votes
“Needs £ spending on it”
2 of 5 stars Reviewed October 11, 2012

We stayed here for 3 nights using Priority Club points. It is well situated for the cable car and the room was comfortable. The hotel is a 70s relic and feels like it has not been refurbished since then! The gym was an antique, but it seemed as the hotel was not short of guests. I'm just pleased we didn't have to pay for it. Didn't dare eat anything from there so can't comment on the standard.

Stayed June 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David K, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review, October 15, 2012
Dear Youngklaus,

We are happy to hear the room was comfortable and the location of the hotel helped you enjoy your stay in the city. We are pleased to announce that beginning in December of this year, the hotel will begin going through a renovation. We are all very excited about this and how beautiful the hotel will look. If you travel to the city in the future, I am certain you will be impressed with the result.
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1,204 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (236)
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Scottsdale, Arizona
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 10, 2012

We only booked this hotel since our other choice was booked for two nights of our stay in SF. We got off the BART system at the Civic Center stop coming from OAK airport and were greeted with LOTS of homeless people and trash everywhere. Obviously not the hotel's fault but its worth mentioning if you chose to get to this hotel via BART.

The Pros: Comfy bed and pillows. Clean. Good shower head with great water pressure. Some friendly staff encountered at the bellhop and the gift shop.

The Cons: Outdated (not one of the nicer Holiday Inns out there), upon check in we were checked in promptly but neither person at the front desk smiled. Rooms are very small and one of the smallest bathrooms I've seen in a hotel.

Overall, this is an okay hotel but if you can spring the extra money, I'd stay elsewhere.

Room Tip: We were on the 20th floor and still heard sirens throughout the night...even with a sound machine. W...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David K, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review, October 15, 2012
Dear ahardacre,

Thank you for your comments regarding the room and some of the staff. We will certainly investigate and work with the staff that were less welcoming. On a positive note, at the end of this year the hotel will being going through a renovation. Please think about us if you visit the city next year, I am confident you will be pleased with the result.
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Stowmarket, United Kingdom
Top Contributor
210 reviews 210 reviews
54 hotel reviews
Reviews in 118 cities Reviews in 118 cities
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed October 9, 2012

We stayed at this Hotel during our 16 day tour.
Large hotel located centrally. Public rooms and bedrooms all nice size. Tea making facilities in bedroom, however, no safe. Free wi-fi. The breakfast buffet was adequate, nothing exceptional. Bedroom outside windows very dirty making it difficult to see out, we were told that maintenance work was being carried out. Unfortunately the fire evacuation alarms sounded three time during the night, the last one being at 1.00am. At least we watched the emergency services arrive quickly!. The stay was ok but not the best, we left this hotel feeling tired!. (No apologies from management).Maybe for time being stay at another hotel.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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David K, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review, October 15, 2012
Dear Wonderfree41,

We appreciate your comments. I imagine the fire alarms going off was extremely frustrating. Let me take this opportunity to apologize to you for the disturbance. Thankfully they turned out to be false alarms. I agree with you about emergency services, they arrived quickly and were very professional. Some good news, beginning in December this year, the hotel will begin installing safes in all rooms.
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Vancouver
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 4, 2012

Booked this hotel for a very reasonable rate for the time we stayed Sept 26 - 29. The staff was excellent from bellman to checkin to Aida in the gift shop who is an expert on the transit system - buy your 3 or 7 day pass here. We did not eat in the restaurant but used the gym and laundry which were adequate. The room was clean and the bed was very comfortable. The location of this hotel is really good - just out the door is the California line cable car which is the least busy of the lines, just up the street is Whole Foods which is a good grocery store. One block away is Polk St which has nice restaurants at reasonable prices. I will stay here next time I am in San Francisco and will certainly recommend the hotel to my friends. Previous posters complain about parking rates but from what we saw the rate was actually not bad as this is a very expensive city to have a car in. It is however, a great walking city and the transit system worked well for us.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David K, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review, October 15, 2012
Dear Molly2kit,

It is nice to hear you had such an enjoyable stay in the city and at the hotel. Our associates take a lot of pride in their work and will be pleased to read your comments.
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Fallon, Nevada
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 3, 2012

From the outside, the hotel looks very nice but the inside could use some sprucing up. Upon arrival the front desk staff was very difficult and rude. We didn't get our quoted rate and parking was $40 per night which I thought was ridiculous. The breezeway doors between the parking garage and access to the elevators need your paper parking pass which didn't always work making going in and out very frustrating. The carpeting looked old and worn and very dirty along the walls. The rooms were ok but not great and smelled old and musty. There was mildew on the shower walls and ceiling. My stay would have been even more disappointing if it hadn't been for a very kind and concerned employee named David. He was most helpful and even went out of his way to acquire some robes to use. The hotel restaurant/bar had a nice atmosphere but the food was mediocre. I will probably try a different hotel the next time I visit SF.

Room Tip: Rooms on the 6th floor have easy pool and patio access.
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David K, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review, October 15, 2012
Dear Joye C,

Thank you for your comments. We are very disappointed you experienced these issues when you stayed with us. We will investigate and speak with the associates regarding the service issue you experienced at check-in as well as the room cleanliness. I can certainly understand your comments regarding the cost for parking. While the price seems high, it is appropriately priced for the area. Later in the year we will begin renovating the hotel. I hope you have a chance to return to the hotel to see the improvements.
Please feel free to contact me directly regarding your room rate. I would like to determine why the rate on your reservation was different that what you booked.
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San Francisco
1 review
4 of 5 stars Reviewed October 2, 2012

Common areas of the hotel were somewhat worn but the rooms were clean and well kept.. Be prepared for long lines if checking in at 4PM. Good central location and both bus and cable car service to Fisherman's wharf within 1 block of hotel. Pricey but decent value for SF stay.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David K, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review, October 8, 2012
Dear Irene W,

We are happy to hear that your room was clean and well kept. The housekeeper will be pleased to know that. I did notice your comment about the public areas being a bit worn. Happily, the hotel will be going through a renovation at the end of the year which will address that. Please come visit again so you can see the positive changes that are about to occur.
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New York City
Top Contributor
62 reviews 62 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed October 1, 2012

Moderately good hotel. Public transporation at your doorstep. Moderately close to major sights, but not really walking distance to any. Hotel, however is also close to some not-so-nice areas. Rooms reasonably clean. Staff pleasant. Breakfast not included (restaurant menu listed sky-high prices). Parking was $44/night.
I feel that the price of the hotel, when coupled with parking and breakfast charges does not justify a return visit.

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David K, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review, October 8, 2012
Dear Dagesq,

Thank you for your kind comments regarding the staff. I am sorry to hear you felt the hotel was not a good value. I can certainly understand your comments regarding the cost for parking. While the price seems high, it is appropriately priced for the area. I hope you get a chance to visit us again. If so, and depending on whether you are going to use your car while you are here, review the info below to get the best value.

We offer additional benefits that other lots and hotels do not. Upon arrival, we will accept your car as early as 7am. While you're here, we offer in and out privileges 24 hours a day. The car can also be left well after the check-out time of 12 noon, up until 4pm with no additional charge.

There are less expensive parking lots in the area that are open from approximately 7am to 11pm but are closed overnight. They do not offer in and out privlidges so the clock starts ticking everytime you return. If you are just storing your car while you are here, this may be a good option for you.
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Additional Information about Holiday Inn San Francisco Golden Gateway

Address: 1500 Van Ness Avenue, San Francisco, CA 94109
Phone Number:
Location: United States > California > San Francisco > Nob Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#74 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Holiday Inn San Francisco Golden Gateway 3.5*
Number of rooms: 499
Official Description (provided by the hotel):
Take a video tour.The Holiday Inn Hotel San Francisco Golden Gateway is located in the center of San Francisco, just steps away from the historic California Cable Car turnaround. Located in lower Nob Hill, the Holiday Inn Hotel San Francisco Golden Gateway is near all major attractions: Golden Gate Bridge, Fisherman's Wharf , a few blocks from Union Square and Chinatown, and the hotel is less than 10 minutes from Moscone Convention Center and a couple blocks north of City Hall/Civic Center. The 26-story, 499 room Holiday Inn Hotel San Francisco Golden Gateway offers fantastic city and bay views. Our tastefully appointed guest rooms begin on the 6th floor of the hotel and all offer flat panel TVs and free wireless Internet access. Cafe' Marlette offers a daily buffet breakfast for quick and easy service, as well as a delicious a la carte menu. Interlude Bar & Grill is a casual bistro and sports bar, with pool tables, and large screen TVs. The Holiday Inn Hotel San Francisco Golden Gateway is the perfect location for business or pleasure in thecity by the bay. ... more   less 
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Also Known As:
Holiday Inn San Francisco Golden Gateway Hotel San Francisco
San Francisco Holiday Inn

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