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“Not what I expected” 2 of 5 stars
Review of Holiday Inn San Francisco Fishermans Wharf

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Holiday Inn San Francisco Fishermans Wharf
3.5 of 5 Hotel   |   1300 Columbus Avenue, San Francisco, CA 94133 (North Beach)   |  
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Ranked #105 of 235 Hotels in San Francisco
Mexico City, Mexico
Top Contributor
70 reviews 70 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
“Not what I expected”
2 of 5 stars Reviewed February 16, 2013

I stayed at the Holiday Inn Fisherman’s Wharf for one night while attending a Conference. Even for a quick stay, the hotel was really below par. The Location is superb, with lots of guest parking, but the rooms are starting to get really old and stodgy. Half of the TV channels did not work on the TV and there was nothing that the hotel could do to fix them. Furthermore, Half the rooms in the hotel face an alley, which means that if a view is important for you, this is not the hotel for you.
In the morning, I awoke to a loud clanking noise in the alley, at first I thought that maybe they were picking up trash containers, but it went on for close to an hour…! I asked the receptionist, but nobody knew what was happening.... but I can assure you, I did not get a good rest..

Room Tip: Do not take the rooms on the back of the hotel (facing the alley) the noise in the morning is unbear...
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFWharf, Manager at Holiday Inn San Francisco Fishermans Wharf, responded to this review, March 8, 2013
Thank you for taking the time to provide us with your feedback here on Tripadvisor. Our hotel is located in the heart of the action here in Fisherman's Wharf. You are correct, outside noise is a challenge. We do our best to ensure that guests have a comfortable nights sleep by providing complimentary sleep kits with face masks and ear plugs. Hopefully, next time you are in San Francisco you will give us the opportunity to impress you.
Thank you,
Hotel Management
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2,277 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (438)
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English first
Top Contributor
52 reviews 52 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed February 15, 2013

The hotel itself is average, fairly clean rooms are ok - ours did not have a view. But the location is great, you can walk down to the wharf and there is a ton of restaurants and shops and tourist attractions nearby. We even walked to get on our Alcatraz tour. Also the included breakfast is great since I am not a big breakfast person anyway it is good to grab a bite and some coffee.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn San Francisco Fishermans Wharf, responded to this review, July 19, 2013
Dear TravelonJo,

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Nanaimo, Canada
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed February 14, 2013

We were looking forward to exploring San Fran and believed this hotel was nice and reasonable. What a shock when we were told the pet fee was 75$! The lady at the front desk was less than hospitable so I asked for the manager. There seems to be inconsistency in holiday inn pet policies for fees. We were given a room with a view of water and our expensive parking fee was waived. At least the manager attempted to compensate as we booked through booking.com and there was no mention of the expensive fees. The heat system didn't work properly and the location is noisy but well situated to fishermans wharf.

Room Tip: Go up high.
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  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn San Francisco Fishermans Wharf, responded to this review, March 1, 2013
Dear jennifer1979154935,

Thank you for your feedback regarding your recent visit at our hotel. Kindly accept our sincerest apology for falling short of your expectations. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide service rates that are competitive in the area. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually.

Once again many thanks for your feedback.

Sincerely,

Janice A
Case Manager
IHGCare
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Somerville, Massachusetts
Top Contributor
106 reviews 106 reviews
24 hotel reviews
Reviews in 48 cities Reviews in 48 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed February 14, 2013

The first thing I noticed was the following morning as I went to the bathroom was the significant draft coming under the door. I was on the ground floor with the room facing onto the back of the building, a source of noise in the mornings. Some ventilation/heat in the bathroom would help also.
On the plus side, the shower pressure, the comfortable bed, the magnifying mirror and the housekeeping staff.
The staff were most helpful, and I dealt with the concierge, front desk and house keeping folk. Parking was easy enough ($40/night) with ample spaces available under the hotel.

Room Tip: Don't stay on the ground floor if you are a light sleeper.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn San Francisco Fishermans Wharf, responded to this review, July 18, 2013
Dear Waidesworld,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and shower pressure.

However, We’re sorry we fell below your expectation regarding the bathroom ventilation. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Reno, Nevada
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 13, 2013

my wife and i visited the wharf the 12th of february for one night. the lady at the front desk was rude. no biggie. room was fine, except for the bathroom sink would not drain unless the water was run very slowly. 3 AM the fire alarm went off. called the front desk and we were told to go outside. cold !!! things happen. fire trucks came. turned out to be a false alarm. then at 8 AM, while i was in the shower, the power went out. not fun. my wife called the front desk and they were very rude. my wife turned on my pc so i would have a little light in the bathroom to finish the shower. power was out for about a half hour. when i checked out, the same rude lady was at the counter. i told her about the sink, the fire alarm, the power. all she did was write down about the sink and that was it. no thanks, no sorry, no nothing. not good. she didnt care about any of it. a bad experience in a great location.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn San Francisco Fishermans Wharf, responded to this review, February 27, 2013
Dear tim c,

Thank you for your review regarding your recent stay at Holiday Inn San Francisco Fishermans Wharf. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Adrian D
Case Manager
IHGCare
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Grand Rapids, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 13, 2013

My girlfriend and I spent five days and four nights at this Holiday Inn. It was fantastic! The staff was always courtesy, greeted us with a good morning, afternoon, evening, etc. They held our luggage for the last day while we enjoyed the many sites to return later to pick it up on our way out of SF. The location was fantastic with many transportation options literally at the doorstep and the Wharf's foods, shops and tours mere steps too.We'll definitely be back. Denny's as a restaurant is a poor choice for the portion of the hotel where we stayed especially at their prices but, again, too many options abound to make this a real issue. The television was great as we could just plug in an external hard/thumb drive with some movies on them to watch along with an HDMI hook up too. The heat/cooling was great with a thermostat instead of a guess and pray button system.

Room Tip: Rooms in the middle are quieter. The television was great as we could just plug in an external hard...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Here
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed February 12, 2013

pro: the location, we had a nice view on alcatraz. big bed. mostly clean

cons: very expensive, wifi didnt work good and costs extra, coffee cups were not clean

if you find another hotel in SF, i think you will be happier, staying here was ok, but half the price we paid would be fair for what we got

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn San Francisco Fishermans Wharf, responded to this review, July 16, 2013
Dear MouStefan,

Thank you for taking the time to post your comments. I am pleased to note that you liked our location.

However, regarding rates, we ensure that we remain competitive with other hotels in the area and I am sorry if you found the rates to be expensive.

I regret that you found these aspects displeasing, your comments are very important to us and rest assured that these will be used to reconsider updates. We all hope that you will give us another opportunity to serve you again.

Sincerely,

Dhan M
Case Manager
IHGCare
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Additional Information about Holiday Inn San Francisco Fishermans Wharf

Address: 1300 Columbus Avenue, San Francisco, CA 94133
Phone Number:
Location: United States > California > San Francisco > North Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #105 of 235 Hotels in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn San Francisco Fishermans Wharf 3.5*
Number of rooms: 585
Official Description (provided by the hotel):
For business travel or San Francisco, California vacations, Holiday Inn San Francisco Fisherman s Wharf hotel welcomes you to the Bay City. When searching for top San Francisco hotels near Fisherman s Wharf, stay in comfort at our full-service San Francisco lodging. Walk to attractions including Pier 39, Alcatraz, Bay Cruise ferries and Ghirardelli Square. Hop on a cable car outside our hotel to visit Union Square, Financial District, Moscone Convention Center, Chinatown and AT&T Ballpark. After exploring the area, retreat to our San Francisco, California hotel to unwind in a room appointed with high-speed Internet access, in-room games and pay-per-view movies. For dining, enjoy a meal at the 24-hour Denny s or head to our Bristol Bar & Grill for a tantalizing meal and a drink. Additional on-site amenities include: laundry facilities, fitness center, an outdoor heated pool with sundeck and secure parking is available for $43 per day. Reserve your stay at our hotel in San Francisco, CA to be greeted with attentive service and superb accommodations in an unmatched locale. For spectacular savings, book a San Francisco travel package or hotel deal. ... more   less 
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Also Known As:
Holiday Inn San Francisco Fishermans Wharf Hotel San Francisco
San Francisco Holiday Inn

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