This hotel should come out of the closet and call itself the Hilton Chinatown. It even contains the Chinese Cultural Centre and it seems to be a very popular hotel for American Chinese and visiting Chinese,
which gives it a bit of an exotic feel (for us irish countryfolk). It was great for us as one of the main purposes of our stay was to explore Chinatown. The hotel is also within walking distance of North
Beach, the Embarcadera and Union Square so the location is the very best feature of this hotel.
We stayed two nights and our comments generally are good. The room on
the 17th floor was great. Spotlessly clean and very well equipped. I would repeat the warning given by other reviewers - don't drink the Evian, it gets put on the bill. But at least the coffee is free. Also
why do they charge a dollar to make a toll-free call? We had a problem as our luggage was lost so had to keep phoning the help line.
However, the staff very obligingly let us use the front desk phone for free when it was quiet.
We had a lovely view from our room and did not experience any internal noise from the hotel. However, the noise from the street in the middle of the night was very bad. This, of course, is beyond the control of the hotel, but I mention it to warn others. I did not expect that the noise would carry up to the 17th floor, but it seemed
like there was a street party going on for at least an hour.
There was a very good atmosphere in the hotel and the staff were all very friendly and helpful. The only glaring exception to this was the
male concierge, who was unbelievably rude to us for no reason at all other than he thought we were British. (We are from Ireland). He actually said to us, when we gently asked him why he had turned his back on us, "well you are British so I am being British back to you".
Whatever that means. Maybe it was his idea of a joke and it did make us laugh because his attitude was so eccentric and completely uncalled for. We either had to laugh it off or take deep offence. My husband works in the tourist industry here in Ireland and would never
dream of treating his american guests in that way.
The rest of the front desk staff were extremely kind and very good at their jobs. I can honestly say this as I had the opportunity to observe them for considerable time while I was using their phone to hold on 20 minutes for that freephone helpline.
Overall a good stay considering it was in the centre of a busy city at the weekend and we would definitely use the hotel again but maybe polish up our american accents!
- Also Known As:
- Hilton San Francisco Financial District Hotel San Francisco
- Hilton San Francisco Financial District Hotel
- Hilton Hotel San Francisco
- Hilton San Francisco
- San Francisco Hilton
- Official Description (provided by the hotel):
- The Hilton San Francisco Financial District soars 27 stories, offering stunning panoramic views of the city skyline and San Francisco Bay. Located in the historic center of the city, the hotel sits at the crossroads of the Financial District, Chinatown, North Beach and Nob Hill. You are just steps away from San Francisco's most popular attractions such as Alcatraz, Union Square, Fisherman's Wharf, Coit Tower, Lombard Street and the Golden Gate Bridge. ... more less
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