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“Good hotel in a dodgy area!” 4 of 5 stars
Review of Holiday Inn Civic Center (San Francisco)

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Holiday Inn Civic Center (San Francisco)
3.5 of 5 Hotel   |   50 8th Street, San Francisco, CA 94103   |  
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Ranked #138 of 235 Hotels in San Francisco
Perth, Australia
Top Contributor
71 reviews 71 reviews
23 hotel reviews
Reviews in 33 cities Reviews in 33 cities
30 helpful votes 30 helpful votes
“Good hotel in a dodgy area!”
4 of 5 stars Reviewed June 24, 2014

The first impression of the Holiday Inn was not super- no wheelchair ramp, no easy way for us to get our luggage in and no porter at all out front. In fact, at 1300h when we arrived, no one at all helped us with all our bags.
However, the friendly, courteous and efficient service at the front desk made up for it. As a Priority Club member, the staff also made a point to recognize me and also helped gain extra IHG points!. The bellboy/porters could be very abrupt and appear uncaring. Even on leaving- they did not bother helping us with all our luggage (we had been to Bot Con in Pasadena and killed it buying Transformers).
Security measures added to this hotel include- swiping your card in prior to the lift taking you to your floor (ensuring no access via elevator for outsiders). The room itself was a relief- large room, clean, airy, smelt nice and had a small balcony where we were greeted by a hummingbird!. That was an amazing sight. Our room overlooked the pool- which was not a problem as it was closed at 2200h.
Wi-fi is complimentary and worked well during my visit. More than 2 devices could be connected at a time. Wi-fi passcode is given at check-in which saves me time from asking and very different from Starwood properties which charge you anything from $12-15 every 24 hours to have access.
The pool was good but we did not have time to use the gym. Instead, a very short walk took us to the Public Library, Civic Centre park, Asian Art Museum and City Hall. Indeed, there are very many panhandlers and homeless people in this part of town. However, one of those guys proved super helpful at the BART and helped us negotiate how to get tickets etc. I find a smile and kind word gets you through.
We did not try the hotel breakfast as we opted to do laundry- conveniently located at the 4th floor. Washing takes quarters- costs $2 and drying the same. Detergent is available in the gift shop downstairs about $1.25 and dryer fabric 0.50 a piece. It takes 35 mins to wash and 48 minutes to dry on permanent press.
Check-out was speedy and super efficient which we totally appreciate.

CONS: although i felt comfy and have been in far dodgier places, my husband felt unsafe especially at night time.
Speaking to a friend who has lived there 11 years, she explained that because of the climate and also the park in that area; most homeless will congregate there especially. Basically, the newly rich 1% in the I.T industry have displaced a lot of people from their homes- they can pay more, so landlords kick out the lower wage earners. SF has always been an expensive city so you see the poor, the mentally unwell and unlucky down and out in San Francisco.
The smell was also a turn-off for my husband. I thought Paris Metro smelled worse plus can hold my breath longer. Some of my patients smell worse so it did not bother me.

PROS: the rooms, the services,the amenities-pool, gym, laundry, the location- close to trams, buses, BART and MUNI. Walking distance to Market area, UN Plaza and Civic Centre. Free Wi-fi!!

Room Tip: Ask for a room on the higher floors to avoid street noise if you are a sensitive type. I slept reall...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_SFCC, Assistant to the General Manager at Holiday Inn Civic Center (San Francisco), responded to this review, June 30, 2014
Thank you for taking the time to review our hotel. We’re glad to know that our rooms, amenities and helpful staff met the needs of your business trip to San Francisco. Thank you also for expressing your concerns. Being in the heart of a highly-populated urban city, we are located in a diverse community. As safety is always a first priority for our hotel, we do implement security measures to reassure guests with confidence and comfort. Holiday Inn Civic Center takes every measure to keep our guests and their belongings safe and secure. An individual must have an activated guest room key to access all elevators, restrooms, guest rooms, and facilities, as all entry ways have key scanners that must verify guest status before enabling entry. The neighborhood is undergoing a major transformation and we hope to welcome you again for your next visit to San Francisco.

Warm regards, Holiday Inn Civic Center San Francisco
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726 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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Milano
Top Contributor
75 reviews 75 reviews
23 hotel reviews
Reviews in 32 cities Reviews in 32 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 22, 2014

I spent a week in this Hotel. Close to the worst Market's zone, but enough safe, at least during the day. Lots of homeless browzing around, walking up and down, close to the hotel, or sleep on the sidewalk. Nevertheless, isnt the worst zone to be at SF. 15 minutes from downtown Union Square. WI-FI work in the room. A couple of computer plus a print machine available for customers . ATM machine in the Hotel. Could became very expensive, during week-end. Parking available. If you take a rate free of breakfast should be cheaper. Breakfast is nothing at all: Not a piece of fresh vegetable, only scambled eggs or boiled, some kind of salty cheese, stinky croissant, bred. Because of lot of variaty of people caming from Japan and China the hotel could be very jammed. Washer and dryer machine available for the clients. Pool and gym room. Consigliato anche se si trova nella zona di Market St, zona piena di barboni e pazzi. 15 minuti da Union Square. Wi-Fi in camera. Ci sono 2 computer per uso collettivo più una stampante. Bancomat presente. Lavatrice/Asciugatrice a disposizione. Piscina e sala pesi. La colazione è veramente scarsa: uova bollite, o strapazzate, nessuna verdura, un po' di frutta. I dolci meglio lasciarli perdere .Prendete la tariffa senza colazione. Hotel nella media ma che può diventare caro.

Room Tip: Meglio senza colazione, specialmente se siete Italiani. Vi abbassa anche il costo della tariffa. Pre...
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_SFCC, Assistant to the General Manager at Holiday Inn Civic Center (San Francisco), responded to this review, June 27, 2014
Thank you for taking the time to review our hotel. The transformation and growth in the Mid-Market area has brought an increased presence of SF agencies to deal with homeless issues both here and throughout the City. Unfortunately, these issues are prevalent and visible throughout the city. Thank you so much for choosing the Holiday Inn Civic Center and we hope to welcome you again for your next visit to San Francisco.

Warm regards, Holiday Inn Civic Center San Francisco
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Sao Paulo, SP
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 21, 2014

It's a Holiday Inn which means large rooms, confortable bed, amenities in the room and bathroom and a good service from the staff.
The towels were brand new and soft, everything very clean and confortable.
They have a continental breakfast for a fair price with many options of fruits, breads, cereal, cakes, to name some.
You get free wifi in the lobby and in the rooms.
The staff was helpfull giving directions to get a bus to Fisherman's Wharf.
Although the location is near Union Square, there are many homeless people in the area and some of them bothers you when you're passing in front of them.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_SFCC, Assistant to the General Manager at Holiday Inn Civic Center (San Francisco), responded to this review, June 30, 2014
Thank you for taking the time to review our hotel. We are happy your enjoyed our amenities and excellent service from our committed staff. We’re also glad to know that the offerings for breakfast were to your liking. The transformation and growth in the Mid-Market area has brought an increased presence of SF agencies to deal with homeless issues both here and throughout the City. Unfortunately, these issues are prevalent and visible throughout the city. Thank you so much for choosing the Holiday Inn Civic Center and we hope to welcome you again for your next visit to San Francisco.

Warm regards, Holiday Inn Civic Center San Francisco
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Kuala Lumpur
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 20, 2014

Stayed here in early June 2014. Rooms are clean but not 5 star quality. The air conditioning is a floor unit which is very noisy when it is on. There is also very little to do around this area. However if you are driving, there is a secured car park within the hotel which is very convenient. Since this area is outside the normal tourist area in Union Square, would not recommend walk around at night. The charges for car park is daily and can be charged to the room. Overall this hotel can be considered a 3.5 star, but very clean.

Room Tip: Take a high floor. Also be aware that the location is not good for casual walk abouts.
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_SFCC, Assistant to the General Manager at Holiday Inn Civic Center (San Francisco), responded to this review, June 30, 2014
Thank you for choosing the Holiday Inn Civic Center for your stay in San Francisco. Currently rated as a 3 star hotel we pride ourselves in exceeding our guests’ expectations of quality by providing a great and modern hotel, in a central San Francisco location, at a very competitive price. We are within walking distance of museums, music venues, and some of the most up-and-coming restaurants. Located a half block from a major transportation hub, all of San Francisco is easily accessible.

Warm regards, Holiday Inn Civic Center San Francisco
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Chandler, Arizona
Top Contributor
52 reviews 52 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 19, 2014

I agree with other travelers about the neighborhood. It's pretty sketchy around the hotel, but the location is central to everything you need to do or see in San Francisco. The staff is great and the facilities themselves are clean. I had a nice room on the top floor and spend some time in the restaurant and the food was OK.

Access to the BART and the airport is a great feature for the hotel. It is right off of the UN Plaza station and is a quick walk to the hotel.

Room Tip: This is a busy area of San Francisco - a higher floor room is definitely better for the noise factor...
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_SFCC, Assistant to the General Manager at Holiday Inn Civic Center (San Francisco), responded to this review, June 27, 2014
Thank you for taking the time to review our hotel. We are happy you enjoyed our location and took advantage of it for your sightseeing! Our staff strives to maintain a beautiful building while also concentrating on service to our guests. It’s nice to hear when we have succeeded. Thank you so much for choosing the Holiday Inn Civic Center and we hope to welcome you again for your next visit to San Francisco.
Warm regards, Holiday Inn Civic Center San Francisco
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Cheltenham, United Kingdom
Top Contributor
164 reviews 164 reviews
30 hotel reviews
Reviews in 68 cities Reviews in 68 cities
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed June 13, 2014

I would give this hotel a lower rating if I judged it on 'area' but for 'location' and the hotel itself it was ideal. The hotel is very close to the Bart and only a 10 minute walk to Powell so is easy to access everywhere in the city but without the price hike you get from the small boutique hotels in Union etc. The rooms in some areas may be noisy and you are provided with earplugs by the hotel so take that as you will! From my point of view our room was opening onto a back street and we were on the 14th floor so it was generally the usual city noises you would expect. I did wake up (due to jet lag) and hear shouting but in general the noise did not wake me. You do have to be careful where you walk , especially at night, but it is as you would in any other city and there are plenty of travel options - it's $12 from the wharf to here so not extortionate.

The rooms themselves are clean and a decent size and beds comfy after a long flight and the security is good as you have to use a key card to access the lift etc. Coffee making facilities were available and a Good choice of coffees etc

Staff were friendly and helpful and it was generally a good value for money stay.

Room Tip: 1410 was quieter and less traffic noise etc to disturb you.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_SFCC, Assistant to the General Manager at Holiday Inn Civic Center (San Francisco), responded to this review, June 18, 2014
Thank you for taking the time to review our hotel. We are happy your enjoyed our location and took advantage of the nearby shopping and local attractions! We are very glad that you were able to enjoy our hospitality. Thank you so much for choosing Holiday Inn; we hope to welcome you again on your next visit to San Francisco!

Warm regards, Holiday Inn Civic Center San Francisco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zeland
Top Contributor
62 reviews 62 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed June 1, 2014

Pool wasnt clean. Situated in not so good area which we didnt realise with being travellers.
The rooms were small and of average standard. We didnt really expect this from Holiday Inn as most of the ones we have stayed in elsewhere have been very good value for money. We had a weirdo outside our room knocking and trying to get in. Rung security they got him out of the building but didnt ring us and tell this so were on edge for the night. Couldnt work out how he got in there. Outside of hotel alot of homeless frequenting the area.

The guy at the Hotel bar (Gary) I think was great and the service good. The restaurant provided a very good meal and the service was good.

The woman who checked us in was great and very helpful. She was not on duty when the guy was lottering around outside our room.

Room Tip: Dont think i would stay here again due to the guy hanging out in the corridor and the homeless peopl...
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  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_SFCC, Assistant to the General Manager at Holiday Inn Civic Center (San Francisco), responded to this review, June 10, 2014
Thank you for your feedback. We will be sure to share your praises to our Front Office staff and with Gary in our lounge. Our staff is a proud reflection of our brand standard to embody great hotels guests love, and we are grateful to hear they met your needs. We sincerely apologize for the inconvenience you experienced during your stay and for not having our Security Manager follow-up with you. We appreciate the opportunity to grow from your comments in our continuous efforts to uphold our brand reputation for creating great hotels guests love.

Holiday Inn San Francisco Civic Center
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Additional Information about Holiday Inn Civic Center (San Francisco)

Address: 50 8th Street, San Francisco, CA 94103
Phone Number:
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #138 of 235 Hotels in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Civic Center (San Francisco) 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
The Holiday Inn Civic Center Hotel is a AAA 3 Diamond, full service hotel located in the San Francisco Performing Arts and Government District. Our hotel location is just steps from City Hall, Orpheum Theater, San Francisco s Opera and Ballet, Davies Symphony Hall and Asian Art Museum. Guests at the Holiday Inn Civic Center Hotel San Francisco will enjoy our complimentary Wireless Internet access throughout the hotel, free HBO, outdoor heated pool and sundeck, fitness center, and on site laundry facilities. Drinks and dining are available at the Jubilee Restaurant/Conversations Lounge. Major Credit Cards are required at check in. Indoor parking offered for $29 per day if driving in from either the San Francisco SFO or Oakland OAK airports or if traveling through the Bay Area and exploring the California Pacific Coast by car. Antique trolley cars provide convenient transportation to nearby Union Square, Chinatown, Moscone Convention Center, Fisherman s Wharf and Pier 39 attractions. Or catch the subway to the AT&T Ballpark, home to the San Francisco Giants baseball. With our 100% customer satisfaction, we look forward to welcoming you to the Holiday Inn Civic Center Hotel. We hope to be your home away from home each and every time you visit the San Francisco Bay Area. ... more   less 
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Also Known As:
Holiday Inn Civic Center (San Francisco) Hotel San Francisco
Holiday Inn San Francisco
San Francisco Holiday Inn

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