This waterfront hotel was excellent. Staff was so friendly and couldnt be more helpful in making sure you have what you need. I would like to say that our valet Neil was so friendly and asked daily if he could do anything for us. Also the valet who was there at night (sorry didnt get his name) also asked what we did for the day and if we needed anything also. I would recommend this hotel to anyone wanting to visit San Fran. We walked to the pier for dining and activities and was close. Also the Hop on Hop Off tour picks you up right outside the Hotel. I cannot say enough about this place. I usually do not rate our vacations but I felt this one deserved it.

We stay here several times a year. The staff is always friendly and helpful. If you book a bay view room you won't be disappointed with the stunning views. It's walking distance to the financial district and excellent restaurants. If you're on vacation, it's also close to the Ferry Building (don't miss the Saturday farmer's market) and BART. Definitely recommended.

Have been staying here for business and pleasure for many years and love it. Good price point, location near waterfront is excellent. Kimpton hotels have a great frequent guest program. Nice small perks, such as free wine and beer social every evening and cookies every night. Great staff, very little turnover. Also, we love Ozumo, the sushi restaurant in the hotel.

Both my wife and I try to stay in Kimpton properties and this was our second stay in this property, the first one being approximately 16 months ago. Great location and friendly/helpful staff. Rooms are small but quite clean. It is just the little things that seem to have deteriorated since our last stay. We love the wine social and while they expanded to beers and softdrinks they have virtually eliminated the snacks having just pretzels that were somewhat stale. One person staffing the night we attended and superficially friendly but really did not want to be serving wine and couldn't get it closed down at exactly 6 PM fast enough. Also, no longer even offer anything but coffee for breakfast. Other small little differences that seem to show the management is sort of trying to squeeze more in their margins.

I would continue to recommend this hotel though the next time we will probably stay in a different Kimpton. If it was our first stay I would probably absolutely recommend but again, just noticing a small deterioration in services and staff.