This waterfront hotel was excellent. Staff was so friendly and couldnt be more helpful in making sure you have what you need. I would like to say that our valet Neil was so friendly and asked daily if he could do anything for us. Also the valet who was there at night (sorry didnt get his name) also asked what we did for the day and if we needed anything also. I would recommend this hotel to anyone wanting to visit San Fran. We walked to the pier for dining and activities and was close. Also the Hop on Hop Off tour picks you up right outside the Hotel. I cannot say enough about this place. I usually do not rate our vacations but I felt this one deserved it.