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“Great location with charm and value” 5 of 5 stars
Review of Handlery Union Square Hotel

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Handlery Union Square Hotel
3.5 of 5 Hotel   |   351 Geary Street, San Francisco, CA 94102   |  
Hotel amenities
Ranked #57 of 235 Hotels in San Francisco
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Great location with charm and value”
5 of 5 stars Reviewed August 26, 2013

I purchased the premiere queen room for my daughter's 25th birthday. She and her two friends were impressed with the welcoming staff, the hotel's character, and their very clean and comfortable room. My daughter already said she would like to stay at the Handlery again. As other reviewers have noted, the location is fabulous - especially for people who want to enjoy the great night life that San Francisco offers.

Stayed August 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this review, August 31, 2013
Dear Betty Z,
Please pass on a belated Happy 25th to your daughter. I am glad you enjoyed your stay at the Handlery and hopefully we can get you and your daughter back for her 26th. I was also pleased that you found our location ideal for your visit to San Fran. Thank you again for staying with us.

Sincerely,
Jon S. Handlery
President, Handlery Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,524 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (571)
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Caerphilly
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 25, 2013

This was the 3rd hotel on our 3 resort holiday (Vegas, Hawaii and San Fran) The location is excellent as it is just off Union square. On arrival I found the check in staff to be a bit unfriendly almost to the point of aggressive (a bad day perhaps) We were checked in quickly with our luggage delivered to our room a short time later. The hotel is an old city centre building so don't expect the luxury of more modern hotels. The room was small but comfortable although a bit more attention to detail from housekeeping would help. The window blinds in particular were very dusty. The rest of the staff we encountered were more friendly than the reception staff except for the concierge who we found to be a bit officious. Our holiday was to celebrate our 25th Wedding anniversary so it was a great touch on our last day when John Handlery, the hotel owner, rang us in the room to congratulate us and to wish us a great stay. If you want to stay right at the heart of Union square then this is probably one of the best locations. If you want more luxury then look somewhere else and if you have a young family then look to Fisherman's Wharf. All in all San Francisco is an amazing place and the Handlery is in a great location to explore it.

Room Tip: An upper level room is probably best if you want quiet. Our room was overlooking the pool area and...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this review, August 31, 2013
Dear MikeCCFC,
Congratulations again on your 25th and I am glad that you generally enjoyed your visit. I will follow up with the staff with regards to your comments as we are traditionally known for providing outstanding service, all the time. Thank you again for your input.

Sincerely,
Jon S. Handlery
President, Handlery Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 25, 2013

I had high expectations of this hotel as it came highly recommended to me from friends and travel agents. Unfortunately, we were left disappointed.

It is an older style hotel with a great location. However, the rooms were very worn and tired. They also had a damp smell. The room did not have block out blinds and all the noises from outside could be heard in the rooms.

The beds were springy and the pillows flat. The shower did not have great pressure.

I have given the three stars only because of the location, free breakfast and free wifi.

Room Tip: Ask for a room in the newer section.
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  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this review, August 31, 2013
G'day Mintslice,
I am sorry that not aspects of your stay were enjoyable and I wish you had contacted me while you were here as I am sure I could have found accommodations that would have met your needs.
We will be adding blackout drapes to all rooms and have just replaced every pillow in the entire hotel. Again, my apologies for any inconvenience you experienced.

Sincerely,
Jon S. Handlery
President, Handlery Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scarborough
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 24, 2013 via mobile

On our honeymoon, great welcome by staff after 10 hr flight. Complimentary bubbly which was a lovely gesture. Great location, clean, helpful staff, free wifi, modern room, great concierge service. I always read trip advisor reviews and would recommend anyone to stay here, we had free breakfast but don't know how. Bathroom a bit dated but clean and did we needed it to. Great hotel for a short stay! FYI - Taxi was 50$ from airport but the MUNI was so much cheaper. Get the 3 day pass because it covers all the trams, trains and trams. Hotel just up the road from the muni station.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this review, August 31, 2013
Dear haley_ellen99,
Congratulations on your marriage and I was happy to see you enjoyed your stay at the Handlery.
I was also pleased that you found our employees service helpful and our location perfect. We can't wait to see you on your first anniversary. Thank you again for choosing to stay with us.

Sincerely,
Jon S. Handlery
President, Handlery Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 23, 2013

I have stayed at the Handlery on a couple of occasions before, so when we decided to get married in San Francisco it was the first hotel that came to mind. My wife and I and my entire wedding party stayed here at this hotel and were very very pleased.

The staff are extremely friendly , they are more like one big happy family then hotel workers and I can't imagine the Handlery family having it any other way. Check in was very quick, and efficient. The hotel is around 100 years old but has been maintained very well. When you are walking along the corridors or using the stairs between floors (don't worry there are lifts too) you feel like you could be in San Fran during the wars and expect to see horse drawn carriages outside the windows.

There are a wide choice of rooms from very simple bed and shower rooms to beautiful suites (which we had) that are huge and overlook union square, and everything in between.

The daily grill (the restaurant located in the hotel) is excellent and lefty's irish pub next door is a fantastic place for a drink or a big night (and we had many big nights there whilst in town)

On our Wedding day the hotel pulled out all the stops, from the bell boys making sure all of the front of the hotel was clear for out limos , to the staff ferrying things between rooms whilst we were getting ready.

I will go to San Francisco many more times in my life but I will only ever stay in one hotel.

Room Tip: A room overlooking Union Sq. is great --- but in the end you are in one of the greatest cities in th...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this review, August 31, 2013
G'day James H.,
First, congratulations on your marriage. I also want to thank you for your continued patronage of our hotel and it was nice to read you had another great stay. I will share your nice feedback with my staff who are pleasure for me to work with. Thank you again and we hope to see you on your anniversary.

Sincerely,
Jon S. Handlery
President, Handlery Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 22, 2013

An older style hotel, but in a great location if you want to be in the centre of things. Quiet room, although we were in a room at the back of the hotel. Smallish room, but free wi-fi which was a bonus. Good breakfast in dining room. Very close to the trolley car and all good shops. Very comfortable beds.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this review, August 31, 2013
G'day Joy V,
Thanks for visiting from the Land of OZ and I am glad you enjoyed your stay at the Handlery. It was nice to read that you found our location central and our beds comfortable. Thank you again for staying with us.

Cheers,
Jon S. Handlery
President, Handlery Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 22, 2013

Right on the corner of Union Square and very close to the trolley bus, BART and Muni stops. Friendly reception and concierge (who was also very knowledgeable). We took a room overlooking the pool which was very quiet . Big beds, plenty of room, very clean. Perhaps a little tired but not terrible. A very enjoyable 4 night stay

Room Tip: Pool side rooms were quiet
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this review, August 31, 2013
Dear PAWPeteWilko,
Thank you for choosing the Handlery and I am glad you enjoyed your stay. I will pass on your nice feedback about our staff to them. I was also pleased you found our beds comfortable and our central location made it easy for you to get around SF. Thanks again for staying with us.

Sincerely,
Jon S. Handlery
President, Handlery Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Handlery Union Square Hotel

Address: 351 Geary Street, San Francisco, CA 94102
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#45 Family Hotel in San Francisco
#55 Business Hotel in San Francisco
#60 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Handlery Union Square Hotel 3.5*
Number of rooms: 377
Official Description (provided by the hotel):
The Handlery Union Square Hotel is located in the heart of San Francisco's Union Square, within walking distance of world class shops, the Moscone Center, and the Powell Street cable car line. All 377 rooms feature wireless Internet access, mini refrigerators, and in-room safes. Enjoy traditional accommodations in the Historic Section or luxurious, oversized rooms in the Club Section. The hotel features on site valet parking, an outdoor heated pool, sauna, and room service. ... more   less 
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Also Known As:
Handlery Union Square San Francisco
Hotel Handlery Union Square
Handlery Hotel San Francisco

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