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“Great Business Hotel” 5 of 5 stars
Review of Handlery Union Square Hotel

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Handlery Union Square Hotel
3.5 of 5 Hotel   |   351 Geary Street, San Francisco, CA 94102   |  
Hotel amenities
Ranked #54 of 236 hotels in San Francisco
Phoenix, AZ
Top Contributor
318 reviews 318 reviews
83 hotel reviews
Reviews in 105 cities Reviews in 105 cities
136 helpful votes 136 helpful votes
“Great Business Hotel”
5 of 5 stars Reviewed November 16, 2012

Great Location just off Union Square - with the cable cars (Powell Street) just steps away from the front door. There are two sections - the Old section with smaller - older rooms, and the new section with very up to date - well decorated rooms. I stayed in the new section. Only weird thing is that the two halves don't interface well. To get to the new section - you go down two long hallways - up stairs or a platform lift - to the pool, then into the new building with elevators. The Lobby is in the old section - on the first floor. The new section elevators go to the 2nd floor if you wish to backtrack to the lobby, or the parking garage is on the first floor of the new building. It will make sense when you navigate it a couple of times. The new rooms are excellent - new, and well decorated. Coffee maker & Ironing board - Flat screen TV - Internet service is good.

Many of the reviews refer to the EXCELLENT Breakfast in the "Daily Grill." Some guests get free vouchers for breakfast there. The breakfast was good - although most options were 3 egg - and I'm not always that hungery. So my rating is: EXCELLENT if you got it free - GOOD if you didn't. Staff is good. New Area had good business type desk/chair in the room. WILL stay here again.

Room Tip: My understanding is that the older rooms are smaller - but they are more convienient to the Lobby an...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this review, January 19, 2013
Dear MGMTraveler,
Thank you for visiting from Phoenix and I am pleased that you had a pleasant stay. I was also glad that you found our location perfect for your visit and we hope to have you back again. Thanks for staying with us.

Sincerely,
Jon S. Handlery
President, Handlery Hotels
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (488)
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Springfield, Illinois
Senior Contributor
27 reviews 27 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 16, 2012

This is the place we chose to spend our Halloween in the city.
What a great choice! The staff was extremely accommodating and never once bothered us as we partied though the night, in and out we went as they suggested the best routs to our destinations and even what food would be available and appropriate for our chosen path. So glad we stayed here.Big plus - it's in the heart of the city, easy access to BART and taxis are always right there.Good place for tourists and locals too.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this review, January 19, 2013
Dear Dealia420,
Thank you for staying at the Handlery Union Square Hotel and I was happy to see you enjoyed your visit. I am glad that you found our staff accommodating and our location ideal for your visit. Looking forward to having you back again.

Sincerely,
Jon S. Handlery
President, Handlery Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wuhan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 16, 2012

Stayed for just one night. Very efficient and friendly staff, with a knowledgable concierge. Most hotels in San Fraancisco are expensive and the Handlery is no exception but the location does compensate. Perfect for Union Square, shops, bar, restaurants and of course, trams. Room was a bit tired and inward facing, so no view! Wi-Fi in the room was chargeable, which in this day and age, is just unacceptable. Air Con unit buttons were unresponsiive and took some fiddling with to adjust the temperature/fan speed. Hotel offers a third party airport express service, which, at $16 was good value.
All in all quite a good hotel in a good location.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this review, January 19, 2013
Dear MadGreekInWuhan,
Thank you for feedback for staying with us and I am pleased that you generally enjoyed your stay. I do appreciate your constructive comments and we now offer wifi free. Thank you again for staying at the Handlery.

Sincerely,
Jon S. Handlery
President, Handlery Hotels
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Hamilton, New Zealand
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 15, 2012

Location wise this is a great hotel, right in the middle of the shopping hub of San Fran, close to the malls, trams, buses etc. Loads of eating places all around. Limited wifi connection was a bit of a nuisance, so we went to the closest Star Bucks, along with many others. The hotel is fairly dated, but the rooms are nice, clean, roomy, with very comfy beds. The lift wasn't working when we arrived so we had to haul our bags up several flights of stairs. Didn't seem to be anyone willing to help us with it. Overall, a good place to stay, value for money.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this review, January 18, 2013
Dear CSimmonds,
Thank you for your feedback on our hotel after your recent stay. I was pleased that overall you enjoyed your visit and we have just enhanced our wifi and it's now complimentary. I do apologize the inconvenience with regards to the lift. I have actually visited Hamilton on a number of occasions on my way back from Rotorua to Auckland. Thank you again for staying with us.

Sincerely,
Jon S. Handlery
President, Handlery Hotels
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Napa Valley
Top Contributor
108 reviews 108 reviews
29 hotel reviews
Reviews in 51 cities Reviews in 51 cities
93 helpful votes 93 helpful votes
2 of 5 stars Reviewed November 15, 2012

Handlery is tired. Its pretty ugly. Its a little dirty. Its overpriced.

The staff is very nice. It is right on Union Square.

Our room was in the older motel like part of the hotel. It was quiet. The pool looked pretty bad but we did not use it. Our friends told us the tower rooms were no better.

So, in summary, you can do better and you should.

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this review, January 9, 2013
Dear winetraveller17,
Thank you for your feedback and I am sorry that your stay was not as pleasant as you would have liked. I wish you had contacted me while you were here as I am sure I could have found a room you would have enjoyed. Again, my apologies for the inconvenience.

Sincerely,
Jon S. Handlery
President, Handlery Hotels
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Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 15, 2012

What a great location trolleys on the corner shops everywhere 10-15 mins to all the tourist spots and nice friendly clean hotel which we couldn't find fault with.
We got great room overlooking the pool it was like a quite oasis nice and relaxing on the balcony coffee in the morning and nice cold beer in the evening brilliant. When we go to san fran again booking this hotel again.

Room Tip: New block inside overlooking pool.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this review, January 18, 2013
Dear jackodanapoint,
Thank you for choosing the Handlery Union Square Hotel on your visit to San Francisco. I am glad you found our location great and that you enjoyed our Premier Rooms with the balconies that overlook our pool and courtyard area. We hope to have you back soon.

Sincerely,
Jon S. Handlery
President, Handlery Hotels
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Valley Springs, CA
Top Contributor
71 reviews 71 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed November 14, 2012

Stayed here for an overnight shopping trip with my 21yo daughter. The location is ideal, all the stores are within easy walking distance. Rooms are small but clean and beds were comfy. We had an inside room, no view but quiet, I imagine outside rooms could be noisy as this is a busy area. Service was prompt & friendly and while I felt the price was a bit high (we come every yr & I can usually find a room for about $100, but everything was at least $200 this yr), I think this place is competitive with all the better older hotels @ Union Square. Happy hr @ the Daily Grill was great, best Cosmo around! Overall, a very nice stay.

Room Tip: View room might be noisy, opt for inside room for a quiet stay. Happy hour @ Daily Grill: good drink...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this review, January 18, 2013
Dear water7996,
Thank you for your feedback on your recent stay at the Handlery. I was happy to read that you found our location ideal and your room clean and our beds comfy. I agree the happy hour in the Daily Grill is one of the best deals and their "cosmos" are fantastic. Thanks again for staying with us.

Sincerely,
Jon S. Handlery
President, Handlery Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Handlery Union Square Hotel

Address: 351 Geary Street, San Francisco, CA 94102
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#39 Family Hotel in San Francisco
#53 Romantic Hotel in San Francisco
#64 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Handlery Union Square Hotel 3.5*
Official Description (provided by the hotel):
The Handlery Union Square Hotel is located in the heart of San Francisco's Union Square, within walking distance of world class shops, the Moscone Center, and the Powell Street cable car line. All 377 rooms feature wireless Internet access, mini refrigerators, and in-room safes. Enjoy traditional accommodations in the Historic Section or luxurious, oversized rooms in the Club Section. The hotel features on site valet parking, an outdoor heated pool, sauna, and room service. ... more   less 
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Also Known As:
Handlery Union Square San Francisco
Handlery Hotel San Francisco
Hotel Handlery Union Square

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