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“Older hotel with style” 4 of 5 stars
Review of Handlery Union Square Hotel

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Handlery Union Square Hotel
3.5 of 5 Hotel   |   351 Geary Street, San Francisco, CA 94102   |  
Hotel amenities
Ranked #59 of 235 Hotels in San Francisco
London, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
“Older hotel with style”
4 of 5 stars Reviewed August 6, 2012

My family and I stayed at the Handlery for 2 nights, as there are 5 of us we had the get to adjoining rooms. This was expensive but we did have plenty space.

The hotel is in a great location, close to Union Square and great shopping districts.

Our bedroom was in the older part of the hotel and was at the front of the hotel. The hotel had already 'warned' us that there would be some noise at 7:00am from the hotel across the road (Hotel Frank). There is a long running protest that takes place for 1hr every day from 7:00-8:00am where a small number of people (5 when we stayed) protest about corporate greed. This is nothing to do with the Handlery but they were apologetic. We actually thought the protest was a feature and should be promoted. It's only 1hr, it's non-violent, and anyone can join in. The Handlery actually place earplugs by your bed to help block out the noise.

The only things I would like to see improved would be the cost and the customer service at breakfast which was a frosty.

Stayed July 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this review, August 8, 2012
Dear keithmc007,
I just finished reading your review of the Handlery and was happy to see that you enjoyed your visit to our hotel. I do apologize for the noise across the street but fortunately that hotel is closing in September and the protesters will be gone. I will share your feedback about breakfast to the manager of the Daily Grill and we hope to have you back across the pond in the future.

Sincerely,
Jon S. Handlery
President, Handlery Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,540 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (575)
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English first
Derby, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed August 5, 2012

A great hotel located in the bustling metropolis of downtown of SF. Great access to marvellous shopping districts located in Union Square. However, the room decor seemed very dark and dated. The bathroom was small with very little ventilation. The layout of the hotel resembles a rabbit warren, so not the easiest of buildings to navigate. Our stay was hampered by the demonstration that caused a raucous racket every day. Although, to the hotel's credit, we were provided with ear defenders. However they were not effective as we hoped.
The breakfast menu was disappointing.. The menu was quite basic and not very appetising. No cereals?! Meh.
Staff were very helpful throughout, especially Jeffrey and Matthew.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this review, August 8, 2012
Dear Perms86,
Thank you for visiting from the UK and I was glad that you generally enjoyed your stay. I will pass on your nice comments to Jeffrey and Matthew and I am pleased to work with both of them. Regarding your feedback on the breakfast, the Daily Grill is re-vamping the menu to accommodate other items. Thank you again for staying at the Handlery.

Sincerely,
Jon S. Handlery
President, Handlery Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 4, 2012 via mobile

This was our first visit to San Francisco and the Handlery was a great place to stay, very convenient and clean. It is right on Union Square which is very convenient for catching the BART, muni, trolley car or any one of the hop-on buses. We would highly recommend upgrading your room to the premier rooms which are larger, on the back side of the hotel and you will also receive breakfast and free wifi. The staff were very friendly and helpful with directions. Overall, a great place to stay. The only negative was all the rooms are non-smoking so the smokers congregate by the pool which smoke/smell then travels through that area.

Stayed August 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this review, August 8, 2012
Good Evening Krista D,
Thanks for staying with us and I am glad you had an enjoyable stay. I am pleased that your interactions with the staff were so positive and that you enjoyed our great location. In January of 2013 we will no longer allow smoking in the pool and courtyard area. Due to international travel agreements we can't do it sooner. Thank you again for staying with us.

Sincerely,
Jon S. Handlery
President, Handlery Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Colorado
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed August 4, 2012

Great property in the busy and noisy Union Square neighborhood, so great access to shopping, theatre and dining, but hotel is a lovely, quiet oasis. We purchased a hotel packet that included room rate, car park, breakfast and wi-fi, at a good price point. Parking fees alone can add up. Garage is next to the hotel and is safe, with friendly and very efficient attendants. Our room was spacious (note: we upgraded to a premier king), very clean, with a living room space (small sofa, television cabinet), a work desk with outlets (laptop easy plug-in) and a comfortable mattress with great sheets & pillows (including extra in the closet). Room air ventilation system great. Bathroom clean, with plenty of towels. Room had sliding glass doors with a small outdoor patio overlooking a courtyard with a guest swimming pool (did not swim but understood it to be heated). Check in was efficient, friendly. Breakfast in the hotel restaurant was very good, but a bit slow on service so if you're in a hurry to get out the door, plan accordingly. Overall, a great hotel property located in a central, close to everything spot, with friendly, efficient staff.

Room Tip: Rooms overlooking pool courtyard quiet at night (no street noise).
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this review, August 8, 2012
Dear MEBr,
I recently read your review of the Handlery Union Square and was pleased to see you had a wonderful stay. I am glad you found the staff friendly and efficient and I will share your nice comments with them. Our outdoor pool is heated and hopefully next time you will be able to go for a swim which is a nice break after a day of shopping and sightseeing. Thank you again for choosing to stay with us.

Sincerely,
Jon S. Handlery
President, Handlery Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fremont, California
1 review
5 of 5 stars Reviewed August 4, 2012 via mobile

I booked my stay through bookit.com and they featured this as their mystery hotel quite skeptical for I had no idea what hotel it was. The mystery was well worth it and problem solve. Their main focus is service and ensuring all guests will have a unique and memorable stay. The staff are trained and corteous. Located in the heart of the city with a pool for guest to relax after a day of shopping which is just a block from major stores and close to transportation like the cable car and Bart. Chinatown is walking distance. The hotel has a bar and grill that has happy hour from 3-6 pm weekdays in which the drinks and food choices definitely worth the price. It is expected that some rooms close to the street will be quite busy so you might get the noise but that's what the city life is about the hotel provides earplugs for those who want to sleep in late. This hotel if you have any concerns or suggestions they take care of it right away. As the song goes " I left my heart in San Francisco" this is what you would always remember about The Handlery Hotel

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this review, August 8, 2012
Dear Maria L,
Thank you for taking the time to post your review of your recent stay at the Handlery. I am glad you had a great stay and found our staff friendly and courteous. It was also nice to see that you liked our central location and the atmosphere and drinks at the Daily Grill. We look forward to having you come and leave your heart again in San Francisco.

Sincerely,
Jon S. Handlery
President, Handlery Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brookfield, Connecticut
Contributor
18 reviews 18 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 4, 2012

really pleased with our choice of the Handlery...clean,spacious room(withbalcony) in the premier section of the hotel. plently of amenities. very helpful and friendly staff.try their Daily GRILL for dinner;good food at a reasonable price. hotel is only about 3 blocks from Bart and cable cars.
Overall, I give this one 5 stars!

Room Tip: choose a Premier Room inthe newer part of the hotel. they are very large and offer inclusive wifi.
See more room tips
  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this review, August 8, 2012
Dear tiger1492,
I was pleased to read that you found our hotel perfect for your visit to the City by the Bay. I am also glad you enjoyed your meals at one of San Francisco's popular hangouts, The Daily Grill. We are excited to have you visit again from Connecticut and thank you for choosing the Handlery.

Sincerely,
Jon S. Handlery
President, Handlery Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, United Kingdom
Top Contributor
109 reviews 109 reviews
19 hotel reviews
Reviews in 46 cities Reviews in 46 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 4, 2012

The hotel is just by Union Square which is the heart of the shopping district and close by the cable car stops so ideal. Service was good and facilities fine. The bedroom was a little dark and the queue of up to 30 minutes for breakfast were the only negatives. We enjoyed our stay. San Francisco is excellent.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this review, August 8, 2012
Dear Nigel B,
I am glad you enjoyed your stay and found our central location perfect for your visit to SF. Unfortunately, due to the popularity of the Daily Grill there can be a bit of a wait at times. We look forward to having you back from the UK and you guys are putting on a fabulous Olympics.

Sincerely,
Jon S. Handlery
President, Handlery Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Handlery Union Square Hotel

Address: 351 Geary Street, San Francisco, CA 94102
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#47 Family Hotel in San Francisco
#60 Romantic Hotel in San Francisco
#60 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Handlery Union Square Hotel 3.5*
Number of rooms: 377
Official Description (provided by the hotel):
The Handlery Union Square Hotel is located in the heart of San Francisco's Union Square, within walking distance of world class shops, the Moscone Center, and the Powell Street cable car line. All 377 rooms feature wireless Internet access, mini refrigerators, and in-room safes. Enjoy traditional accommodations in the Historic Section or luxurious, oversized rooms in the Club Section. The hotel features on site valet parking, an outdoor heated pool, sauna, and room service. ... more   less 
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Also Known As:
Handlery Union Square San Francisco
Hotel Handlery Union Square
Handlery Hotel San Francisco

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