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“Unbeatable location which could be priced lower” 4 of 5 stars
Review of Grand Hyatt San Francisco

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Grand Hyatt San Francisco
4.0 of 5 Hotel   |   345 Stockton Street, San Francisco, CA 94108 (Union Square)   |  
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Ranked #27 of 233 Hotels in San Francisco
Certificate of Excellence 2014
GreenLeadersSilver level
WA
Top Contributor
173 reviews 173 reviews
26 hotel reviews
Reviews in 49 cities Reviews in 49 cities
67 helpful votes 67 helpful votes
“Unbeatable location which could be priced lower”
4 of 5 stars Reviewed yesterday NEW

First the good:
1) Location in the heart of downtown San Francisco overlooking the bay and restaurants, attractions etc.
2) Service was good for most part - Belldesk, Checkin etc
3) We had an infant travelling with us and the Hotel took extra care to make our stay pleasant.
4)

BAd:
1)Price is definitely on the high side.
2)Parking is very close but pretty expensive with Valet running at $60+ a day and self at $41 so if you can avoid dont bring a rental car
3) Housekeeping wasn't responsive. We forgot toothpaste and it took them almost a day to get it to us.

Room Tip: Higher floors are better . Dont get a rental car if you can avoid it
See more room tips
  • Stayed May 2015, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,650 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (619)
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English first
London, United Kingdom
1 review
2 of 5 stars Reviewed yesterday NEW

I stayed 4 nights. With the combination of adjoining room and poor windows it was the noisiest hotel I have ever stayed in. When I asked to move from the room I was told 90% of the rooms where adjoining. Terrible for what they describe as an executive suite.

  • Stayed April 2015, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hyatt Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashford, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Highly recommended hotel with friendly helpful staff. Starbucks conveniently located in the lobby for morning coffee and pastries. Conveniently located and easy to get around with and without a car. Keeping car at hotel is expensive but convenient. Clean and modern and good gym facilities.

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Room- A little dated, very dusty, creaky walls..

Staff- Helpful, Polite,

Location- Fantastic location on union square made it easy to go anywhere.. This is what your paying for..

Facilities- Didnt get a chance for restaurant experience but hear it's very nice, no pool, starbucks across road..

Stayed April 2015, traveled as a couple
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Paris, France
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Great business hotel, very well located. Staff is great, bar/lounge is very good, location is very central right next to Union Square, and rooms are very clean and comfortable. Grand Club is beautiful, although food choice could be larger.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, 3 days ago
Thanks for your quick review. Glad to hear you had a great stay at the hotel and enjoyed the convenient location. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

I stayed three nights. Decent distance to subway (BART) and plenty of bus stops nearby. Was in town for business conference at Moscone and found it convenient and very agreeable walk back and forth. Lots of shopping and dining options in walking distance as well. Fast elevators, friendly staff. Would definitely consider staying here again for business trip. Not really a kid-friendly hotel but not unfriendly either. But definitely more of the corporate, tourist option as opposed to staying in a quaint, neighborhood hotel or VRBO - so if I brought wife or family I'd look at getting out of the core SF downtown and finding something with more local and cultural flavor and appeal.

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Groton, Massachusetts
Top Contributor
308 reviews 308 reviews
64 hotel reviews
Reviews in 89 cities Reviews in 89 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I got a surprisingly good rate on this (still expensive!) and thoroughly enjoyed my stay. Overlooking Union Square, the hotel is very modern, stylish and the room was spacious and well furnished. Staff were friendly and room service excellent and prompt. Minor quibble was that the bathroom did not live up to the expectations set by the room - but it was fine.

Room Tip: Get a room on a high floor if overlooking Union Square - great view but can be a bit noisy.
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  • Stayed April 2015, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt San Francisco

Address: 345 Stockton Street, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in San Francisco
#17 Family Hotel in San Francisco
#19 Business Hotel in San Francisco
#23 Green Hotel in San Francisco
#31 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt San Francisco 4*
Number of rooms: 660
Official Description (provided by the hotel):
Located in the heart of the city, the newly renovated Grand Hyatt is steps away form World Premier Shopping, cable cars, Chinatown, the Convention Center. Guests at Grand Hyatt enjoy exquisite comfort & amenities including a complimentary Fitness Center, daily newspapers, free internet access at OneUP restaurant and lobby area and the ultimate sleep experience in a "Grand Bed". ... more   less 
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Also Known As:
Grand Hyatt San Francisco Hotel San Francisco
San Francisco Grand Hyatt
Hyatt San Francisco
San Francisco Hyatt

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