I was here for a week this month, was a very nice hotel, even after the earthquake :) The staff are in the main very charming and seem very genuine. The 32nd floor lounge hosts are very nice people indeed and the housekeeping supervisor on 30 I kept seeing in the elevator area is very affable as well, she was thanking me all the time for staying at her hotel. You don't hear that much! It's a busy place, I like the warm tone & modern decor very much, some of the furnishings are a bit worn after the refurb, like a large crack through the bathroom sink in the room I had and a very squeaky desk chair, but it is a very clean and efficient space. I really did like the electric black-out blind. Perfectly situated in the heart of tourist SFO, it was also handy for the convention centre and not much of a hill to hike at all from the Moscone depending on the route you take. It is a very busy area, felt very safe though, you can get magnificent views from this hotel. I would love to have tried a suite, but no upgrade possible :( The club lounge though has some lovely hors d'ouvres and little cakes; breakfast is very pleasant in there. The hotel feel is very upbeat and positive, without alienating any age, the decor is very warm and inviting as I said before - I should take some lessons for my own home! Some of the concierges are so good, I only wish I could recall names better - smaller, middle aged, lots of dark hair lady - she's great! And again, so genuine!
I would point out that in all this wonderful world of very upbeat surroundings there are a couple of oddities other than the squeaky chair which made my teeth grate - and they are not insurmountable: The front desk doesn't seem sure of weekend hours in the lounge. I did call maintenance on one room (toilet banging) but they said they were there yet it did same thing after, so I didn't bother with a squealing chair call. The hotel layout is such that if you get a king bed, you get a shower. If you want a tub and shower you need a room with two beds. It is how the place is designed. Again front desk seems confused on it, but the hotel should make this known up front as literally everyone is confused, incl. guests I spoke to who missed the tub - but everyone likes king beds, so they opt for that not knowing what they lost or why. Same with extra charges, for example packages: I had asked on Facebook if hotel could take in packages, sure they said, no problem. No mention of fees or how much. On arrival package awaited and I said several more on the way, sure they said, still no mention of fees. On checkout day, on the TV there was the room bill and you guessed it, no mention of fees. However after running the credit card, on the printed receipt is 35$ charge for packages. I don't mind paying fees if they are upfront. Obviously no one was upfront, or maybe no one knew.
All of these things are communication issues. I stay in a few hotels of differering brands, none are entirely perfect and it's unfair to expect that. This hotel is well on the way however, you will like the product and service you buy here and in many ways the company and hotel manager are very lucky to have quite genuine folks on their front lines. The fake smiles at so many places are easily pushed aside. I and some of the hotel guests I met all agreed, it was a great experience overall d Hyatt does have a good product on offer. The genuine smiles and comments are the only ones you remember of course, so the experience has longevity.
I was originally on 32, but a family of hippos or some such wildlife moved in and stomped on the floor backwards and forwards all night long. Next day I asked if room above was staying longer, they were, so I requested a move and the hotel did do that for me after I packed all my stuff. Point of this being noise can carry through the floors, although those occupants may have been extreme. Noise in hotels is somewhat unique, but in this case a second doorway in between bathroom and sleeping area would quell all those hotel doors banging as people come and go as well as staff. No hotel does this though, I have to ask why... Who would pay a bit more for a g'teed quiet room? I would! The whole marketing effort in the hotel biz is restful sleep.
Ok flight is called, so I have to run, lucky you! Or I would ramble forever. Good Bye San Francisco!