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“Great location” 4 of 5 stars
Review of Grand Hyatt San Francisco

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Grand Hyatt San Francisco
4.0 of 5 Hotel   |   345 Stockton Street, San Francisco, CA 94108   |  
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Ranked #28 of 234 Hotels in San Francisco
GreenLeadersSilver level
Australia
Senior Contributor
41 reviews 41 reviews
38 hotel reviews
Reviews in 21 cities Reviews in 21 cities
88 helpful votes 88 helpful votes
“Great location”
4 of 5 stars Reviewed June 20, 2014

We loved the location of this hotel, we were there the week before Christmas and looking over the ice skating and the tree was really wonderful.
I would stay here again. Breakfast was a bit of a let down, there was always a huge line (the place was packed) but the actual food was the same every single day. After our 8 nights we were all a bit over it.
The beds, rooms and actual hotel was great. The staff were really friendly and helpful, housekeeping was good.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,476 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wellington, New Zealand
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 19, 2014

When we arrived we were upgraded to a room that gave us access to the top floor lounge. In here we had beautiful breakfasts, drinks and night time snacks. Our room was large, clean and modern. Only bad thin was the bath was very shallow and short but considering the stunning view over the city we didn't care. The staff where just wonderful and helpful and always smiling. Just perfectly located next to union square, actually jsut perfect

Room Tip: go for a room with lounge access, well worth it
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, June 24, 2014
Thank you for your comment and glad you had a wonderful time enjoying the view and the food and beverage offered at the Grand Club Lounge! Your compliment on our staffs is much appreciated and I'll be sure to share with the team! Look forward to welcoming you back soon!
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Milan, Italy
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 19, 2014

Good position, in Union Square. Room and bathrom with new furniture, Starbucs right next to the hotel. Free and fast Wifi Connection. Nice view, and a fantastic gym where you can see the whole San Francisco skyline.

Room Tip: Ask for a hihg level floor
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  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 19, 2014

Fabulous location, bang in the centre of Union Square but this hotel should be like an Ibis or Best Western. They were extremely unhelpful while checking in, made us feel like they were doing a favour while giving us connecting rooms, gave us a low floor ( which also they said were the last connecting rooms left) even though we booked through our Centurion card. A few room lights weren't working when we came in and after telling the housekeeping about 5 times, did they finally sort it out.
The first night an obviously drunk and stoned person knocked on my childrens room door repetitively, after we opened the door, he tried to enter and we pushed him out. We called the management and they didnt even bother responding. The next day we left our hotel at 9 am and on returning at 6 pm, we saw the rooms were still dirty and had not been cleaned. We are frequent travelers and I have NEVER ever experienced a Grand Hyatt like this one.
There are about 10-15 hotels around the same place. Im sure they offer better service.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
portland
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed June 18, 2014

This is a large centrally located hotel in Union Square. The thing that sets it apart is the Club Level. Friendliest service I have experienced. Breakfast and appetizers were both good. Best is from 5pm on they have beer, wine, and cocktails with an honor bar (pour your own) service. A really good value if you like a cocktail or two or three! I would definitely stay here again. If you are a walker you can pretty much cover the city from here and work off the great food in SF.

Room Tip: Spend the money and get on the club level.
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis, Tennessee
Top Contributor
67 reviews 67 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 18, 2014

Oh My Gosh, where do I start -- Beautiful hotel at Union Square -- Everyone working at this hotel were so kind and helpful -- We were on 30th floor room with double beds with a fantastic view of Union Square - Just a short walk to catch public transportation -- great eating places nearby -- I can't comment on hotel food or drink as we did not eat or have a drink there -- Check-In and Check-Out very pleasant - I cannot think of one thing to fault with this hotel -- lobby beautiful -- rooms very nice --

Room Tip: Ask for higher floor
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  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, June 24, 2014
Thank you so much for your kind words and great to hear you enjoyed your stay with us! Hope you'll have an opportunity to try our menu at OneUP Restaurant & Lounge next time when you come back and visit us!
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Dublin, Ireland
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 17, 2014

Myself and my Husband stayed here for four days middle of May 2014 and really enjoyed our stay
The location is fabulous just minutes from Union square, and China Town on the other side.
5/8 mins walk from tram terminal.
The rooms are spacious ,clean and quite.
The staff are amazing, so helpful, friendly and our every need was met.
Great small bar with really good bar food and reasonably prices and music most nights.
Happy hour from 5 pm to 7pm on some drinks.

Room Tip: We did request a quite room and this we did get.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, June 24, 2014
Dear Elaine O,

Thank you for taking the time to write us a review. Great to hear you and your husband found our convenient location ideal, close proximity to Union Square and China Town. Our happy hour at OneUp is indeed a great deal and glad you enjoyed it! Please come back and visit us again soon!

Warm regards,
Tiffany
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt San Francisco

Address: 345 Stockton Street, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Luxury Hotel in San Francisco
#19 Business Hotel in San Francisco
#22 Family Hotel in San Francisco
#22 Green Hotel in San Francisco
#32 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt San Francisco 4*
Number of rooms: 660
Official Description (provided by the hotel):
Located in the heart of the city, the newly renovated Grand Hyatt is steps away form World Premier Shopping, cable cars, Chinatown, the Convention Center. Guests at Grand Hyatt enjoy exquisite comfort & amenities including a complimentary Fitness Center, daily newspapers, free internet access at OneUP restaurant and lobby area and the ultimate sleep experience in a "Grand Bed". ... more   less 
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Also Known As:
Grand Hyatt San Francisco Hotel San Francisco
San Francisco Grand Hyatt
Hyatt San Francisco
San Francisco Hyatt

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