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“Same high standard” 5 of 5 stars
Review of Grand Hyatt San Francisco

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Grand Hyatt San Francisco
4.0 of 5 Hotel   |   345 Stockton Street, San Francisco, CA 94108 (Financial District)   |  
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Bed & Breakfast for Two
Ranked #25 of 236 hotels in San Francisco
GreenLeadersSilver level
New York
Top Contributor
112 reviews 112 reviews
59 hotel reviews
Reviews in 59 cities Reviews in 59 cities
153 helpful votes 153 helpful votes
“Same high standard”
5 of 5 stars Reviewed August 5, 2013

Stayed in June. This was our second visit and it was as nice as last time, 2 years ago.
Room still feels new and modern. Great bathroom. Lobby has been renovated and looks better than before. Great location. Food at the hotel restaurant was unexpectedly good. Also this restaurant is very spacious,nicely designed. Definitely recommended.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, August 7, 2013
Dear Valued Guest,

Thank you for coming back and stayed with us again in June! It is always great to hear compliments on our guestroom and positive feedback of the OneUP Restaurant. We truly appreciate your recommendation and hope to see you again soon!

Warm regards,
Tiffany
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed August 5, 2013

We stayed here for a bachelorette party. We had booked a Grand Club room, but didnt specify if it was for a King or Double. About 2 days before our arrival I called to confirm that they were putting us in a double and I was told yes on the 30th floor. Upon check in we didnt end up getting a double, but rather a king and there were no appologies given. Simply told "you just made a request we cant guarantee" You know that would've been fine if the guy wasnt talking to me in a rude manner as if I was not quite understanding what he was saying. It was just really annoying that we were told one thing and then later told something else. As far as the hotel, it was very nice and clean. I think I would've gave it a better rating had I been happy with the customer service.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Monica, California
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 5, 2013

Easy middle of San Francisco location, close to where we were meeting for work and great to walk around San Francisco. Helpful staff and nice lobby. Would have like to stay longer and check out the bar.
Rooms were clean and nicely decorated.

Only issue was the howling noise from the wind, which I understand is normal for these high-rise hotels. I had a hard time sleeping because it felt like someone was coming into my room every time the wind blew.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yokohama
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 4, 2013

I spent a night in a Club Room at this hotel and was impressed with the customer service in the Club. The room was clean, the bed linen high quality. A good night. The front desk staff were very accomodating, allowing me to check-in early, having arrived after an international flight. I was also able to check-out a little later the next day. This flexibility was very much appreciated.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, August 5, 2013
Dear Valued Guest,

Sounds like check in was a breeze and great to hear we were able to accommodate your request on your departure date. We appreciate you took the time to write us a review. Please come back and see us again soon!

Warm regards,
Tiffany
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Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 4, 2013 via mobile

We stated for 4 nights as part of our honeymoon. It was a great experience, the staff were all superb, from a quick check in and out,bar tenders, cleaners, to the most helpful concierge Joanna!
The location is perfect, and gave a great starting point to explore San Fran. It is a little noisy, but you are in the city centre of San Francisco, it's not the countryside!!

We managed by accident to access the staff lifts, we got such a laugh looking at the requested staff affirmations to guests on the wall of the lift (always smile, greet guests etc)... But you know, they all were super and doing excellent customer service and extra! We got lost after coming down from the bar... Great cocktails!!

It was a really busy hotel with the conference that was on, but it added to the ambiance I think.
We never had breakfast there, but the coffee bar was good value and great coffee.
The gym on the 35th floor is such a gem, working out over the city was cool!
To finish, it was a great hotel and we will be passing the recommendation to others

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
4 of 5 stars Reviewed August 4, 2013 via mobile

Rooms were clean, small but adequate . However the bartenders were the best in
The city. Phil, Boa, and Danielo! Wow , I have been around the world, but never have I had better bar service ever. What a team, Congrats to Hyatt for having such exemplary employees.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weston, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 3, 2013

I have stayed at the Grand Hyatt in San Francisco multiple times. The location, at Union Square is excellent. My family (My wife and I and 2 kids) stayed here, this time, for vacation. We had 2 adjacent rooms. The rooms were nice, and clean. The beds were very comfortable. The service was excellent. The concierge was very helpful and his and her recommendations for places to visit, how to get there and restaurants were accurate.
I highly recommend this hotel and will stay here again

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, August 5, 2013
Dear Valued Guest,

Sounds like you and your family had a great time visiting San Francisco and thank you so much for staying with us again. Great to hear our concierge staffs were able to offer recommendations and accurate directions to different places. Your recommendation is our biggest compliment and appreciate you took the time to write us a review. We look forward to see you again in the near future!

Warm regards,
Tiffany
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Grand Hyatt San Francisco

Address: 345 Stockton Street, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Luxury Hotel in San Francisco
#15 Business Hotel in San Francisco
#22 Green Hotel in San Francisco
#24 Family Hotel in San Francisco
#30 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt San Francisco 4*
Official Description (provided by the hotel):
Located in the heart of the city, the newly renovated Grand Hyatt is steps away form World Premier Shopping, cable cars, Chinatown, the Convention Center. Guests at Grand Hyatt enjoy exquisite comfort & amenities including a complimentary Fitness Center, daily newspapers, free internet access at OneUP restaurant and lobby area and the ultimate sleep experience in a "Grand Bed". ... more   less 
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Also Known As:
Grand Hyatt San Francisco Hotel San Francisco
San Francisco Grand Hyatt
Hyatt San Francisco
San Francisco Hyatt

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