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“Good Hotel Great Location” 4 of 5 stars
Review of Grand Hyatt San Francisco

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Grand Hyatt San Francisco
4.0 of 5 Hotel   |   345 Stockton Street, San Francisco, CA 94108   |  
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Bed & Breakfast for Two
Ranked #25 of 236 hotels in San Francisco
GreenLeadersSilver level
Los Angeles
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Good Hotel Great Location”
4 of 5 stars Reviewed January 26, 2013

Came on a business trip for a convention in the hotel. Location was excellent and the guestrooms well appointed clean and updated with many plugs and outlet beautiful bathrooms.

My room as quiet on the 22nd floor and had a great view.

The service at the hotel was less than ordinary. Being in the hospitality business, I travel extensively and had high expectations for the Grand Hyatt. Check in and check out was less than satisfactory and waiter service at the restaurant was lacking in service. Had eggs for breakfast and no toast was even offered, It was not a great experience and I do not suggest eating in the hotel, it was less than perfect and expensive.

Room Tip: Rooms on Hi floors have beautiful views , recently renovated hotel with great amenities in the rooms...
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, January 28, 2013
Dear ladady,

Thank you for your review. Glad to hear you enjoyed our remodeled guestroom and found good use of the extra outlets. We pride ourselves on providing excellent guest service but clearly we fell short during your visit. Please accept our apologies. Kindly contact us for your future stay, so that we can ensure your next visit at the Grand Hyatt San Francisco will be an exceptional one. Look forward to welcoming you back.

Sincerely yours,
Tiffany
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (477)
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Vancouver, Canada
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 25, 2013 via mobile

After a week on business it was nice to have a night in this great hotel right in the heart of they city. Love the location! Close to all the great shopping. The hotel was lovely. The valet greeted us and informed us of an assisted self service parking option across the street which also allows in and out access - much cheaper than most downtown options.
Check in was easy with their open check in space. Room was clean, beautiful, and comfortable. Was a wonderful stay. And Internet was free to boot!

Stayed January 2013, traveled as a couple
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Huntington Beach, California
1 review
2 of 5 stars Reviewed January 25, 2013

I'm a business traveler who unfortunately spends far too much time in hotels. My review foucses on the Grand Hyatt San Francisco reservations staff. While attempting to make my booking, the staffer seemed very annoyed with the questions I had, regarding the rates for the Regency club room and specific room locations. I also inquired about Rack /Amex / AAA rates. It was strange, since I've never had a bad experience with their folks before. I have stayed at other Grand Hyatt properties with little issue, surprised and a little dissapointed. -Ed

Room Tip: Look at the JW Marriott on Post and Mason. Good location and similar product.
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Rosa, California, USA
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 24, 2013

My wife and I stayed at this Grand Hyatt for New Year's Eve and found the reciently completed remodel excellent. The hotel was packed beccause of the holiday but the new "tripod" check in desks made for quick, easy, and fast service. The room remodels also are very guest friendly as well as beautiful with thoughtful additions such as electrical connectors in the side of the night table and communications panel in the side of the television cabinet in living room. I am not sure of the cause, but the new elevator system had a glitch while we were there leaving only two of the cars running. This caused a back up and delay getting up and down from your room. The staff were very gracious in handleing the unhappy patrons and repairs were immediately started. Good customer service is easy under normal circumstances. It's when a problem arises that true colors are shown and I have to say the staff rose to the occation. Good job!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, January 25, 2013
Dear Douglas M,

Thank you for taking the time to write us a review and for staying with us. We are very proud of the remodeled and really glad to hear you enjoyed the new look and the amenities offered in our guestroom. The customer service provided by our staffs certainly leave a good impression on our guests. Your compliment is much appreciated and I will be sure to share it with the team. Please come back and see us again soon.

Warm regards,
Tiffany
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Chicago, Illinois
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 24, 2013

This hotel is perfect in it's design, which is contemporary, sleek & modern. It's location is also perfect, within walking distance to many of the sights, i.e. Chinatown, shopping. The service is excellent, from check-in to doorman to conceriege to waiters. We had a bay view room, & it was perfect & a beautiful sight to wake up to each morning. Would stay here again in a heartbeat!

Room Tip: Ask for a bay view - simply beautiful.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, January 25, 2013
Dear Valued Guest,

Wow! Thank you so much for your review. We are thrilled you had such a great experience with us. Sounds like you had a fun time exploring San Francisco! I must agree with you the bay view from your room is amazing. We appreciate you chose the Grand Hyatt San Francisco as your choice of hotel. We look forward to welcoming you back soon.

Truly yours,
Tiffany
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Phuket, Thailand
Top Contributor
52 reviews 52 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 24, 2013

I was searching for something reasonable to attend a wedding around Union Square and found a $159 deal on an executive suite at the Grand Hyatt.

Considering the room was in fact a 1 bedroom 2 bath suite it was fantastic. I understand the property was recently remodeled and now the rooms have every high tech feature and toy you can dream of from power window shades on. In fact it was almost confusing to control the room at times.

So if you are considering JW or any of the other 5 stars in downtown, then check here too. And for that matter if you can get a deal like I did, then consider it the best deal in town, look no farther.

Happy Traveling,

Uncle Eric

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, January 28, 2013
Dear uncle-eric,

Thank you for your 5-star review! We are delighted you enjoyed your stay with us and loving the amenities in the room! Our hotel have just completed its multimillion dollar renovation and it is indeed the newest product in the area! We appreciate your recommendation and look forward to welcoming you back in the near future!

Warm regards,
Tiffany
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Miami, Florida
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 23, 2013

It's just next to the Union Square. Walking distance to Chinatown, restaurants and shopping malls. Great customer service. They offered gifts to the kids at their front desk. Self parking is just across the street for about $32 plus tax per night. Definitely recommended.

Room Tip: Ask for the Union Square view.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, January 24, 2013
Dear Asilcu,

Thank you so much for your review! Great to hear you enjoyed the convenient location. We love to take great care of our guests, especially the little ones! Your recommendation is truly appreciated! We look forward to welcoming you back soon!

Warm regards,
Tiffany
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt San Francisco

Address: 345 Stockton Street, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Luxury Hotel in San Francisco
#15 Business Hotel in San Francisco
#22 Family Hotel in San Francisco
#22 Green Hotel in San Francisco
#30 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt San Francisco 4*
Official Description (provided by the hotel):
Located in the heart of the city, the newly renovated Grand Hyatt is steps away form World Premier Shopping, cable cars, Chinatown, the Convention Center. Guests at Grand Hyatt enjoy exquisite comfort & amenities including a complimentary Fitness Center, daily newspapers, free internet access at OneUP restaurant and lobby area and the ultimate sleep experience in a "Grand Bed". ... more   less 
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Also Known As:
Grand Hyatt San Francisco Hotel San Francisco
San Francisco Grand Hyatt
Hyatt San Francisco
San Francisco Hyatt

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