We arrived in San Francisco during what many said was the worst rain storm in years. We didn't know what to expect from the hotel, other than we knew it was upscale and appeared to be in a good area of the city. It was very easy to locate from the BART, which we took into the city from SFO Airport. We checked in easily and our room was beautiful with an excellent view of the city. The concieage was very helpful with directions and things to do in the city in the rain. The hotel provided us with large umbrellas which proved to be very necessary during our trip. The hotel is very close to Chinatown, the BART, the cable cars and there are excellent value-priced restaurants in the area. We did have breakfast at the hotel one day as it was included in the price of the hotel, however we would not recommend it if it's not. It was very expensive for the buffet ($25 per person) and while the food was good, it was not worth the price. The windows in our room rattled all night due to the storm and the hotel was very nice in addressing this concern. If staying in San Francisco again we would consider staying here.

Hyatt has done an excellent job with the re-model, giving the hotel a contemporary, elegant look. Every single staff member was friendly and transmitted a warm feeling that made us feel at home throughout our stay. Small touches like excellent bathroom lighting for makeup and fast wireless internet in guest rooms show the detail that went into this hotel. The concierge took care of several reservations and airport transportation via email before we arrived. The only negative is that we had to wait for elevators at times - we hope this is a temporary glitch that will be corrected. Will definitely stay here again.

This newly and nicely refurbished hotel is in a really good location for a trip to San Francisco. It's a short walk from the main shopping areas, cable car lines and BART Station which I used to get to and from SFO airport. There's a Starbucks right across the street and a large drugstore just around the corner. The view from my 24th floor Bay View room was superb. The bed was comfortable, there's an in-room safe and a fridge which is free to use. Minor negatives are the TVs are not HD and the bathroom sink is designed for style over function. The Business Center has 2 computers but you have to pay for internet access - there is free Wi-Fi in the very pleasant seating area in the Lobby however. There was no Grand Views restaurant on the top floor during my stay in November 2012 so I didn't use the hotel restaurant for any meals (the view would have been the major draw) - it's now on the Mezzanine Level above the lobby. The staff were friendly and helpful during my very pleasant 7 night stay and I would definitely return here again.

Arrived after 3 year's absence. Lobby and fireplace sitting area was new. Stayed on the 32nd floor in a Club room. Now room is modern and comfortable. TV comes with Internet capabilities, cool. Some amenities missing like slippers, bed was too soft and wouldn't work for someone with a bad back. Concierge is tried and true for many years. They give good info