We arrived in San Francisco during what many said was the worst rain storm in years. We didn't know what to expect from the hotel, other than we knew it was upscale and appeared to be in a good area of the city. It was very easy to locate from the BART, which we took into the city from SFO Airport. We checked in easily and our room was beautiful with an excellent view of the city. The concieage was very helpful with directions and things to do in the city in the rain. The hotel provided us with large umbrellas which proved to be very necessary during our trip. The hotel is very close to Chinatown, the BART, the cable cars and there are excellent value-priced restaurants in the area. We did have breakfast at the hotel one day as it was included in the price of the hotel, however we would not recommend it if it's not. It was very expensive for the buffet ($25 per person) and while the food was good, it was not worth the price. The windows in our room rattled all night due to the storm and the hotel was very nice in addressing this concern. If staying in San Francisco again we would consider staying here.