The location near Union Square is nearly unmatched (only a few others right on the square.). The rooms feel luxurious including remote blinds and elegant bath fixtures. The lobby and check in are modern -- very upscale. Valet (as one can expect in SFO) is fantastic. Unfortunately the rest of the staff, especially dining, seemed untrained and lacking sophistication for this level. I agree with other reviewers that moving the restaurant and bar from the 36th floor to "one Up" was a massive misstep. Moreover the restaurant seems to be suffering from serious freshman jitters. Food is sufferably slow in coming. Hours of operation seem to be erratic and subject to chef irrational preparation. That said when and if the food arrives it is spectacular. I can only hope they figure out the service irregularities as I do hope to return again with better dining experiences.

It's been 7 years since I wrote my last review. We have been staying here several times a year for about 20 years. With the recent remodel, it's now one of the very best hotels in the city. The rooms, especially on the Regency Club floors, are nothing short of spectacular, both with their views, impeccible service in the Club, and the beautiful materials which have been used in the guest rooms. The huge lighted mirrors in the bathrooms seem to make everyone look 20 years younger ! The views from rooms on the north facing side of the hotel give the very best views, which include Coit Tower, the Pyramid, and Alcatraz.

The new lobby is beautiful and has individual desks rather than a single front desk. There is a new sitting area with a gas fireplace. However, the new bar is directly above and open to the lobby and on this Saturday night pulsating music from above was annoying.

This beautiful hotel still is about the most centrally located in the city -across the street from Union Square - and in the heart of the shopping area. I can recommend it without hesitation.

Like most frequent business travelers, I keep a mental list of which hotels really do it right (and which do not...) The Grand Hyatt San Francisco is absolutely at the top of my list! From the personalized attention upon check in, the doormen, the concierge, room service delivery - all are top notch. The eleventh floor room I stayed in was lovely and very comfortable. I am both picky and brutally honest - so I would tell you if I found anything to complain about, but I did not.

As a fine example of the care they take of their guests here, I called downstairs to see if I could get some band aids - I said I needed several. The young lady response was to ask - with great concern in her voice - if I was ok. I just don't think most places care like that. (I just had blisters - take your most comfortable shoes! San Francisco is a *walking* town.) And further - they were at my door with those band aids faster than I would have thought possible.

When I have occasion to travel to San Francisco in the future, you can be sure that this is where I'll stay. I recommend it unreservedly.

The hotel is centrally located just off union square, rooms are a good size and have great views over the city. Staff service was excellent.
I usually stay over the road at the Taj, but I think this will be my new regular SF hotel.