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“What a "Gem" in San Francisco” 5 of 5 stars
Review of Hotel Drisco

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Hotel Drisco
2901 Pacific Avenue, San Francisco, CA 94115 (Pacific Heights)   |  
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #1 of 235 Hotels in San Francisco
GreenLeadersGold level
Los Angeles area
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“What a "Gem" in San Francisco”
5 of 5 stars Reviewed August 21, 2009

Casual friends of ours had recommended this hotel, We weren't sure whether we could really trust their opinions...but took a chance. We were delighted with this charming place. It is small (only 4 floors), but intimate and attentive.

The staff is professional and courteous, the room/suite that we had overlooked the city. The amenities were fresh, spotlessly clean and more than adequate.

The next time we're in San Francisco, we will DEFINITELY stay at the Drisco, again.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,077 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Calgary
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 20, 2009

A wonderful break from a big chain hotel. Staff were attentive, welcoming and courteous.
Our room opened on to the coffee/drawing room which was a bit odd but this did not really affect us at all. (Gave us very easy access to the complimentary 24-hr coffee or tea!)
The room itself was quiet and immaculate with a huge and comfortable bed. The bathroom was large and spotless.
The continental breakfast was fresh and tasty and the coffee was excellent.
The only problem we ran into was with the complimentary internet access - could not get this to connect to my laptop no matter what the staff or internet provider technician suggested.
We had no problem finding parking for our rental car but be aware that your car needs to be moved ever 3 hours between 8am and 5pm, and parking is not allowed for 2 hours on street cleaning days (2 days per month).
There is easy access to public transport and there is a reasonably short (but steep) walk to the stores and restaurants on Fillmore Street.
Great value for money ($169/night including continental breakfast).

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed August 19, 2009

I was fairly confident about this hotel as it was the number 1 choice for all hotels in San Francisco on Trip Advisor but unfortunately it was the worst hotel we stayed in during our 2 week trip in the US. It may be a bit unfair as it could have been different had we had a better room and reading the other reviews it sounds as if we had the worst room! Our room was in the basement and so the view from the window was of a wall. It felt quite claustrophobic and there was a lot of noise from overhead. Therefore the stunning views across SAn Francisco that we were hoping for did not materialise. We probably should have asked to change our room but no mention was made of the fact that it was a basement room on check in and so I would warn anyone that gets a basement room to ask to swap as they aren't very nice. It certainly wasn't a 4 star room. Quite small and our wardrobe was in the bathroom which was a bit weird. This hotel is an old house that has been converted and the conversion isn't very good as you can hear noise from other rooms. Therefore it wasn't very relaxing. Service was OK but all the staff were a bit weird. It was more like staying in a small guest house than a 4 star hotel. I can't quite put my finger on it exactly but I didn't feel that comfortable in the hotel from the moment I stepped in the door. We didn't actually go to breakfast any morning so I can't comment on it. However it is available which I suppose is a bonus. The location is not great either. It is on a lovely quiet residential street but you do feel a bit out in the middle of nowhere. It takes a good 20 minutes to get downtown although the bus stop is very handy for the hotel. I really didn't like this hotel but I think that was mainly because of the room. Although I would have preferred a more cental location.

  • Stayed June 2009, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Drisco, General Manager at Hotel Drisco, responded to this review, August 21, 2009
We read the London guest’s review of our Hotel Drisco with deep regret about their disappointment. On rereading their comments its clear they anticipated a hotel quite different from the accurate description on TripAdvisor from all those happy guests. The overwhelming guest satisfaction is apparent when we report that the occupancy at Hotel Drisco during any month includes almost 70% of returning guests or guests booking because of a personal referral.

These people evidently wanted to be in downtown San Francisco. Our usual guests read about our upscale, quiet, beautiful neighborhood, minutes away from downtown, and choose us for that reason among others. Hotel Drisco was never a residence, (with 48 rooms and a public elevator (?) but built in 1903 as a luxury hotel, where two American presidents have stayed during its long history. Hotel Drisco is subject through the years to periodic renovations of facilities and décor, most recently redone last year. Our Buffet Breakfast is certainly a plus, and much appreciated by guests, so we wonder why these people chose not to try it. We hope they took advantage of our Wine Reception.

As for the room, it was a Junior Suite on the Dining Room level, facing the building next door. We have no basement rooms. The Junior Suite is far from being small by any comparison with modern hotel rooms, and in fact includes a sitting room as well as the bedroom, with 2 TV sets, and other amenities. Why didn’t they ask the Front Desk to change their accommodations if they found them unsatisfactory? Our Staff have the highest rate of permanency in the city, noted for their professional courtesy and “can do” attitude; its in our training. Year after year, our guests are delighted to be welcomed by their familiar faces at the door.

The use of the word “weird” in the letter is puzzling. Hotel Drisco is certainly well suited to the well-mannered, and reserved lifestyle of Pacific Heights’ residents; and our Staff are noted for providing unobtrusive, professional service “beyond expectation”. One wonders what these visitors from London expected, perhaps finding our environment and staff not as “far out” or “too far out” as they had wanted? Does the difference in background, culture, gender and sex orientation made us “weird”???

Again, let me say, we regret the disappointment expressed in the letter. We offer only the traditional Hotel Drisco hospitality that has pleased so many visitors for such a long time.

Sincerely,

Gerard Lespinette
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sonoma, CA
Top Contributor
113 reviews 113 reviews
56 hotel reviews
Reviews in 52 cities Reviews in 52 cities
185 helpful votes 185 helpful votes
5 of 5 stars Reviewed August 11, 2009

Really, really nice! I paid the AAA rate and was upgraded to a suite before I got there. There was a nice plate of fruit in the room that was perfectly ripened. Bed was extremely comfortable, great bathroom-lighting was terrific!. Breakfast downstairs was surprisingly good. It's two steps up from standard continental breakfast. Only one issue and it's not something that they could have done anything about--guy above me was so loud!! I could hear his phone conversations and his snoring all night long.

  • Stayed July 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 6, 2009

The wife and I stayed for 4 nights and it was the best part of our trip. As many others we were greeted curbside and assisted throughout the check in process. The staff was attentive and provided great tips on where to eat, shop and see. We decided to stay here to avoid the crowds and traffic. It you are looking for something a little away from it and quiet this is your hotel. You don't have to worry about getting taken for parking fees like the downtown places. The neighborhood is clean and great for walks/jogs in the AM. There is no parking fee and parking near the hotel was never a problem there was always parking just east on Broderick. I wont be staying anywhere else if the wife and I ever decide to return to San Fran.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 5, 2009

For us the location of the hotel was perfect as we have good friends who live nearby and it was also good to be away from the noise of the downtown area. It was also easy to get around from there as there are nearby buses which go downtown.
The staff at Hotel Drisco are fantastic and could not do enough for us. They are friendly, helpful and really made our stay for us.
The room sizes and facilities are excellent - the only downside with regards to the rooms is that of the noise: 1. The doors seem to rattle quite a bit, so when a guest in another room opens/closes their door, the noise reverberates. 2. The plumbing is EXTREMELY noisy ! When the people in the next room were showering, the noise in our room was very loud. These two things would be the only things that slightly spoilt things for us.
Breakfast is included at Hotel Drisco, although it is basic and for 3 of the 4 mornings we were there, we chose to eat outside the hotel.
There is a very small gym in the hotel - basic, but ok and each time we went to use it, there was no-one else there, so it was fine. The hotel does provide passes to the gym in the park.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 4, 2009

What a gem! We booked this hotel because of the tripadvisor ratings and we were not disappointed. This is a lovely old hotel that has been updated without losing it’s character. We had an inside room which was spacious, very up to date and had a large modern bathroom. Due to the cool SanFran weather, the hotel is not air-conditioned, which was fine with us because we like to sleep with the window open. There was some noise from rooms above us but it was not objectionable. The staff was very personable/friendly/helpful and extremely knowledgeable about the local area and restaurants. This hotel is located in a residential area of beautiful town-homes and public transportation is available within 3 -6 blocks, depending on the direction you want to go. We used public transportation with a Muni pass for our entire stay and had no problems getting where we wanted to go. The breakfast included the usual cereals, meat, cheese, yogurt, etc and fresh juices. When we return to SanFran, we will stay here again because of the great staff.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Drisco

Address: 2901 Pacific Avenue, San Francisco, CA 94115
Phone Number:
Location: United States > California > San Francisco > Pacific Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in San Francisco
#2 Business Hotel in San Francisco
#2 Family Hotel in San Francisco
#4 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$$
Number of rooms: 48
Official Description (provided by the hotel):
The Hotel Drisco, constructed in 1903, blends traditional elegance with the convenience, comfort, and amenities of a world-class modern hotel. Our warm hospitality, inviting atmosphere, and impeccable service are designed to please business and leisure travelers alike. Our complimentary services include a gourmet continental breakfast, evening wine reception, chauffeured sedan service to several popular San Francisco locations and complimentary high-speed Internet access. ... more   less 
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Also Known As:
Drisco Hotel San Francisco
Drisco San Francisco

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