I am a frequent traveler for business and pleasure and I have never had so much personal attention from a hotel. Phone calls and emails to confirm our stay. Friendly, courteous staff members who took care of our every need. Free street parking that required the car to be moved frequently was handled by the staff. Room upgrade upon check in offered when I requested a different room. High quality food served for complimentary breakfast and wine and cheese reception. Room service that was tasty and affordable. Comfortable beds and beautiful bedding. Bikes for use by guests. This hotel is located in one of the most prestigious neighborhoods in San Francisco. Yes, it is a bit of a hike to get to Union Square or the Ferry Building but they also offer car service to get you there but if you walk, it's a great way to see the city!