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“Good Location, Clean and Comfortable” 4 of 5 stars
Review of Hotel Carlton, a Joie de Vivre hotel

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Hotel Carlton, a Joie de Vivre hotel
3.0 of 5 Hotel   |   1075 Sutter Street, San Francisco, CA 94109   |  
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Ranked #35 of 236 Hotels in San Francisco
GreenLeadersPlatinum level
Perth, Australia
Top Contributor
91 reviews 91 reviews
62 hotel reviews
Reviews in 51 cities Reviews in 51 cities
51 helpful votes 51 helpful votes
“Good Location, Clean and Comfortable”
4 of 5 stars Reviewed July 6, 2014

Check in was quick and easy and the staff very friendly and helpful. Interestingly the guy that checked us in was great at selling tours etc and signed us up for a couple he was extremely friendly and helpful, once we were signed up and paid he didn't want to have anything to do with us again, he had obviously got his commission.
The room was comfortable but a little small and the bathroom was cramped but everything was very clean. The area the hotel is in is Ok but the Tenderloin District is right around the corner and is pretty rough and lots of homeless hang around the area. But if you walk the other way no problems and Union Square is only a 10 minute walk away.
We stayed for 5 nights and we were more than happy with the hotel, they even have free wine tasting at 5.00pm every night, very enjoyable.
There is a Middle Eastern restaurant within the hotel, we only ate there once but the food was amazing, very tasty and reasonably priced.
The walls are a little thin and if your neighbours are noisy is could be a problem but we were lucky and apart from a couple of times everything was quiet.
We enjoyed our stay at this hotel and would stay again if we return to the beautiful city of San Francisco.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie L, Front Office Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, July 7, 2014
Thank you Mundo for the great review! We're so glad to hear that you enjoyed your stay and found for the accommodation and location to be convenient. Thank you for the great comments about Saha, the Arabic Fusion restaurant located inside of the Hotel Carlton. Your kind words are much appreciated by all of us here at Hotel Carlton!

Come see us again soon!
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1,887 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (302)
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English first
Virginia, USA
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 4, 2014

Stayed at Hotel Carlton for 2 nights in June 2014. If you are someone who enjoys luxury hotels and plans to spend a lot of time in your room, this is probably not the right place for you. However, if you plan to be out and about most of the time, don't mind doing some walking, and just want somewhere clean and cute to lay your head at night, it's a good choice (so long as you're not too light a sleeper)! Would rate 3.5 if possible, but am rounding up to 4 because they were nice.

Pros: Cute global-themed decor. Very friendly staff, from the front desk people down to the housekeepers. They were nice enough to tell us about a much cheaper alternative to their own valet service (surface lot a block away) which saved us almost $50. There is a happy hour with complimentary wine every day, though we never partook as we were out and about. Rooms were spotless. There is a cable car stop on the California line only a couple blocks away (highly recommend taking this line if you're bent on riding the cable car as it is much less crowded than the others.)

Cons: No air conditioning, as it is an older hotel. Depending on your temperature preferences, this is not necessarily a problem in San Francisco - opening the window is probably sufficient for most people. However, depending where your room is located, opening the window may subject you to all kinds of noise at all hours of the night. Our first room on the 3rd floor overlooked the alley where the dumpsters are located, and we were treated to the sounds of people throwing out trash all night and crazy banging that sounded as though the dumpsters were being thrown at the buildings at 3 AM. The concierge happily changed our room to a quiet top-floor room without any issue the next morning, and we slept great on night #2.

Room Tip: If you're a light sleeper, make sure to ask for a quiet room on a higher floor.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie L, Front Office Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, July 5, 2014
Thank you Frenchyface! I am so glad to hear that you enjoyed all of the amenities of the hotel and found it to be a great center ground for those wanting to really explore the city and experience the culture San Francisco has to offer. Thank you for the great comments about the service of the staff as well!

We hope to welcome you back in the future!
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1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 3, 2014 via mobile

I was in town for a surgical procedure. I stayed both pre and post surgery. I think they felt so sorry for me as I was miserable after total hip replacement, they upgraded me into a king suite. I will never forget their kindness.

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie L, Front Office Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, July 5, 2014
Thank you for the wonderful review Tim! We are so glad to hear from you and are glad you seem to be feeling a bit better! We are so glad to hear that you enjoyed the extra space to relax and begin your healing process while you were our guest. Thank you for all of your kind words! I will be sure to share your thoughts with the team as well!

Come visit us again soon! (Hopefully on a relaxing vacation next time though!) Take care!
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Dublin
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 3, 2014

Hotels in SF can sometimes be terribly overpriced, so we were happy to get a really good price on a mid-week overnight stay. Hotel is cute and very clean, and all the staff we dealt with were very friendly and accommodating. Rooms are nice but on the small side. Location is OK, and public transportation isn't too far away. Our only complaint concerns the bathroom sink. It's the really shallow kind, and the drain was pretty slow, so it was hard to keep one's hands clean even as one tried to rinse them under the faucet.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie L, Front Office Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, July 5, 2014
Thank you Mark for the great review. With 200+ hotels in the city of San Francisco, I am very happy to hear that you found Hotel Carlton to be a great value, centrally located and close to transportation.

We hope to welcome you back the next time you visit San Francisco!
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Munich, Germany
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 2, 2014

I spent with my kids, 15 and 18, five beautiful days in San Francisco. We stayed in Hotel Carlton, located in Sutter Street. The location is very central, although the atmosphere is not touristic. The guests are international. Hotel Carlton serves a very good breakfast in their own restaurant. Additionally there are a lot of small cafes close to the hotel.. Cleanliness, housekeeping and friendliness of personnell at Hotel Carlton are top! Our room was not very big an the doublebed for my kids a little bit narrow but we had a bathroom with a window and view to the city, what we appreciated very much.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, July 3, 2014
Thank you Thomas for your kind review about your family's stay at Hotel Carlton. We are happy you all enjoyed the friendliness of our team as well as the decor and location of the hotel. And, that you were able to dine in Saha for a lovely breakfast. We hope you visit us again when you make it back to San Francisco.
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Polegate, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed July 1, 2014

Hotel is brilliant very comfortable, staff very friendly and well mannered food excellent, location
good, room very clean. If I was to travel to Sanfrancisco again this is where I will stay on my next visit. my visit to Sanfrancisco was in February 2008

Room Tip: The welcome here is the best.
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  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, July 3, 2014
Chartlittle, we really appreciate your lovely review of your stay at Hotel Carlton. We are thrilled that you had a great time in San Francisco and at our hotel. We hope to see you back soon!
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Healdsburg, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 30, 2014

Our experience was great at this well-located SF hotel. Living in the North Bay, it was nice to find an affordable hotel for a fun night in San Francisco before an early 6AM flight. Theo, at the concierge desk, was more than helpful and very entertaining. Offering a third-party airport shuttle service made our next day travel to the airport much easier. We cabbed it to North Beach for dinner, but the 1.5 mile walk back went by very quickly. I would stay here again, and hopefully partake in the complimentary happy hour!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam J, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, July 1, 2014
We are so glad that you enjoyed your stay at Hotel Carlton and that Theo was able to provide excellent service to you while at the hotel. We are happy that you found our location convenient for a night out on the town and that you could take advantage of our airport shuttle partnership as well. We hope you come back soon to experience our nightly wine reception.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Carlton, a Joie de Vivre hotel

Address: 1075 Sutter Street, San Francisco, CA 94109
Phone Number:
Location: United States > California > San Francisco
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#2 Green Hotel in San Francisco
#28 Family Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#52 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Carlton, a Joie de Vivre hotel 3*
Number of rooms: 161
Official Description (provided by the hotel):
The historic Hotel Carlton offers an international ambiance paired with outstanding guest service. Built in 1927, this nine-story San Francisco hotel is 3 blocks from the California Street cable car line, 6 blocks from Union Square, 8 blocks from the main entrance to Chinatown and 9 blocks from Civic Center. Complimentary evening wine receptions are held in Hotel Carlton's lobby nightly and feature live music from local artists. In addition, Hotel Carlton provides complimentary wireless internet to all guests; upgraded bandwidth is also available (surcharge applies). Recently renovated, all 161 non-smoking guestrooms at Hotel Carlton feature remodeled bathrooms including decorative floor and wall tiling, new vanities and sinks. The public spaces showcase cross-cultural design that incorporates treasures from Africa, India, Nepal, Laos and Asia. Our restaurant Saha features award-winning Arabic Fusion cuisine. ... more   less 
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Also Known As:
Carlton Hotel San Francisco
Hotel Carlton San Francisco

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