Visiting SF for family emergency, so this was a potentially stressful trip (both parents in hospital). Called from my car while crossing Bay Bridge to find a room. Was planning to stay at Kabuki (another Joie de Vivre property, where I have stayed before) but decided to get a rate quote from Hotel Carlton and called them as well. The rate was fantastic, so I opted to stay at Hotel Carlton. From this first call to check-in to check-out and all in between, my two-day stay was wonderful! Small, boutique property; the lobby and building has a good and warm vibe. Room was comfortable and charming (older building that has been refurbished). Cleanliness was up to my high standards. Bed was very comfy, I slept well. I ate in the restaurant (Saha) and the food was very good. One thing I would have liked to have in the room was a mini fridge, but I made do with ice buckets. The best thing about this stay by far was the hotel and restaurant staff. I was treated like a VIP all around and everybody was friendly and very accommodating. Neighborhood is not the best of the city, but I did walk alone (I am female) at night to the local Walgreen's and walked an additional ten blocks or so and got some food, and I did not feel unsafe at all. It's the city and there are plenty of people around. If I were coming to SF for vacation and sightseeing, this hotel may not be the nearest to prime areas, but for the value and quality of the accommodations, I would still consider staying here. Nothing is too far and if you do not care to walk, a quick cab ride would get you to the tourist-y areas. Overall, I was very impressed with this hotel and would def recommend.