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“A very San Franciscan hotel.” 5 of 5 stars
Review of Hotel Carlton, a Joie de Vivre hotel

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Hotel Carlton, a Joie de Vivre hotel
3.0 of 5 Hotel   |   1075 Sutter Street, San Francisco, CA 94109   |  
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Breakfast of Champions
Ranked #31 of 233 Hotels in San Francisco
Certificate of Excellence 2014
GreenLeadersPlatinum level
Portland, Oregon
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“A very San Franciscan hotel.”
5 of 5 stars Reviewed November 30, 2012

I've stayed at the Carlton more than a dozen times, all for business trips, and I have NEVER been disappointed. For the price it FAR exceeds other hotels, especially the chains. The rooms are decent-sized, some are even large, with walk-in closets. The air quality is great, and it smells good. The staff is smart and on the job. I'll definitely continue to stay there for SF trips, whenever there's a room for me there.

Room Tip: An upper floor is best; this is a dense city and it's noisy. And if you can get a corner room, t...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, December 10, 2012
Thank you for an outstanding review! We are elated to hear how much you enjoyed your stay, and we truly appreciate your loyalty. It is our goal to provide excellent guest service to every one of our guests! We hope to see you again soon at the Hotel Carlton, and we look forward to your return!
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2,018 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (330)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Sonoma, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 28, 2012

As a last minute thought I decided to spend the night in San Francisco and booked Hotel Carlton. What a pleasant surprise, from the moment I pulled up that rainy night, I felt welcome and entranced by the lovely lobby, live music and friendly (and funny) staff. I was alone, yet felt comfortable enough to sit in the lobby on a comfortable sofa, sip a glass of wine and watch the comings and goings of other guests. There is a young, vibrant, alive feel to this hotel. My next great surprise was the restaurant Saha, a mix of Middle Eastern, Spanish and French cuisine. What a treat, again feeling totally welcome and taking the staff recommendations of best choice dish to choose, the meal was fantastic. Oh, the breakfast was wonderful also. I have stayed at Joie de Vivre hotels in the past..always satisfied. Loved the Hotel Carlton

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, December 10, 2012
Thank you for a terrific review! We are pleased to hear how much you enjoyed the Hotel Carlton and the Saha Restaurant. We hope that you'll join us again, and we appreciate your loyalty to the Joie de Vivre name. Please come again soon!
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Los Angeles, California
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 28, 2012

Sweet place, nice folks, nice price, clean, what's not to like? The best part was our room had two identical photographs, framed and on the wall... the valet service for the car was handy, the neighborhood was kind of funky, like lots of neighborhoods in SF... but nearby to everything.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, December 10, 2012
Thank you for your review! We are happy to hear that you enjoyed your stay, and the area. We hope that you'll join us again so we have the opportunity to exceed your expectations. Please come back soon, we would love to see you!
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San Jose, Costa Rica
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2012

We recently visited the Carlton Hotel and had a fantastic experience. The accomodations are nicely kept although it is an old building. It is very conveniently located nearby all major attractions in San Francisco. The customer service we received was outstanding! We received great recommedations for touring the city and made the most our of our trip with these useful tips! We are very glad we stayed there and will most definitely like to come back! San Francisco is a beautiful place and there is much to do and visit. Don't hesitate to stay at Carlton when in town!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, December 10, 2012
Thank you for your review! We are pleased to hear how much you enjoyed your stay, and time in San Francisco. The Hotel Carlton is certainly a unique and exciting experience if you want to get a real feel of the area. We hope that you'll join us again soon, and we look forward to seeing you!
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Stockholm, Sweden
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 22, 2012

Excelent location. Friendly atmosphere. Good wine in the cosy lobby. Cosmopolitan restaurant. The WiFi connection worked as expectet, which is so important when you are abroad and time difference from your home location is 9 hrs.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, November 25, 2012
Thank you for a terrific review! We are pleased to hear that we could make your visit to the United States & San Francisco comfortable. We hope that you'll join us again on your next visit, and join us for a bite in our Saha Restaurant or for some wine during our nightly wine reception. We look forward to seeing you again soon!
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Seattle, Washington
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 20, 2012

Excellent service, an outstanding restaurant and very pleasant and helpful staff made for a productive business stay. The in-room Internet was fast, too.

The bathroom tile could have used some grouting, and the carpeting was oddly smooth and somewhat slippery in the entrance hall, but overall it was a very clean room.

That all said, I'd definitely stay there again.

Room Tip: If you have trouble sleeping, ask for a room that doesn't face Sutter Street. My room was right...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, November 25, 2012
Thank you for your review! We are thrilled to hear that you enjoyed your stay. We are looking into the issues you encountered with your room, and the carpeting. We hope that you'll join us again soon, and we look forward to your return to the Hotel Carlton!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Springs, California
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 20, 2012

This is a find. For $101 a night we had a truly wonderful time. The Carlton is funky and fun (especially their generous gathering every night at 5:30 where you get glasses of good wine in their charming lobby and meet friends from all over the world), comfortable (fairly large rooms), and with the most delightful staff I've ever found in a hotel this size. Very personalized service. Yes, the walls are thin, but it didn't really bother us. Good location too. Stay here. It's a welcome surprise.

Room Tip: Ask for one with a view (really quite nice) on the 5th floor or higher.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, November 25, 2012
Thank you for a fantastic review! We are elated to hear that you and your friends enjoyed your stay. We hope that you'll join us again soon on your next visit to San Francisco. We look forward to your return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Carlton, a Joie de Vivre hotel

Address: 1075 Sutter Street, San Francisco, CA 94109
Phone Number:
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#2 Green Hotel in San Francisco
#26 Family Hotel in San Francisco
#32 Romantic Hotel in San Francisco
#52 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Carlton, a Joie de Vivre hotel 3*
Number of rooms: 161
Official Description (provided by the hotel):
The historic Hotel Carlton offers an international ambiance paired with outstanding guest service. Built in 1927, this nine-story San Francisco hotel is 3 blocks from the California Street cable car line, 6 blocks from Union Square, 8 blocks from the main entrance to Chinatown and 9 blocks from Civic Center. Complimentary evening wine receptions are held in Hotel Carlton's lobby nightly and feature live music from local artists. In addition, Hotel Carlton provides complimentary wireless internet to all guests; upgraded bandwidth is also available (surcharge applies). Recently renovated, all 161 non-smoking guestrooms at Hotel Carlton feature remodeled bathrooms including decorative floor and wall tiling, new vanities and sinks. The public spaces showcase cross-cultural design that incorporates treasures from Africa, India, Nepal, Laos and Asia. Our restaurant Saha features award-winning Arabic Fusion cuisine. ... more   less 
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Also Known As:
Carlton Hotel San Francisco
Hotel Carlton San Francisco

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