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“Nice stay in S. F.” 4 of 5 stars
Review of Hotel Carlton, a Joie de Vivre hotel

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Hotel Carlton, a Joie de Vivre hotel
3.0 of 5 Hotel   |   1075 Sutter Street, San Francisco, CA 94109   |  
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Close to Everything
Ranked #35 of 235 Hotels in San Francisco
GreenLeadersPlatinum level
Bremen, Germany
1 review
2 helpful votes 2 helpful votes
“Nice stay in S. F.”
4 of 5 stars Reviewed September 30, 2012

We -my son and me - had a nice stay in S. F. The Carlton is located really centrally - and even at night we didn't feel uncomfortable in that area.
Especially the staff was very, very friendly and helpful.
The room was clean and cosy, nice view from our room, nice lobby.
(We had our breakfast only in near restaurants, at night the "Fly" (just beneath the Carlton) can be recommended.)
One thing that was not optimal: We sometimes had little problems with the WLAN/WiFi, but the staff was also very helpful with that and they tried their best ...
We enjoyed the really nice elevators (worldmaps and nice pictures !).

We hope that we will have the opportunity to come and stay here again ...

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, October 4, 2012
Thank you for your great review! We are pleased to hear that you and your son enjoyed your stay. We hope that you'll join us again to explore San Francisco some more. We look forward to your return, and hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,914 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edinburgh, United Kingdom
Top Contributor
60 reviews 60 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 29, 2012

Certainly not full of all the mod cons, but that was what I liked about the hotel! Have stayed twice this year, both bedrooms were comfortable.
Staff were very friendly and helpful. Ate breakfast in the restaurant once, was quite pricey, but very good. There is a grocers store not far away if your want to grab a snack or drinks for tour room and save some dollars. Enjoyed the cocktails in the bar next door too! But for the best bargain pop down for free wine at 5.30 (tip the barman and you get double the amount of wine!) the chardonnay was lovely.
Central location, easy to walk distance to Union Square. Free wifi. Would recommend this hotel.

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, October 4, 2012
Thank you for reviewing us! We appreciate the time you took to review us, and we are pleased to hear how much you enjoyed your stay. We are glad you enjoyed the wine reception, and hope that you'll return again to eat in our Saha restaurant. Please join us again soon!
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Leominster, Massachusetts
Top Contributor
158 reviews 158 reviews
30 hotel reviews
Reviews in 61 cities Reviews in 61 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed September 28, 2012

I stayed here while attending a business conference in downtown San Francisco. Most of the clientele appeared to be tourists from overseas. The hotel is dated, but it was relatively clean and the bed was comfortable. There was no air conditioning but it wasn't necessary during my stay - the night air was cool and comfortable. The street noise is pronounced, even on the 9th floor. The hotel borders the Tenderloin district which isn't a safe place to walk at night. There are a number of good restaurants if you walk up to Nob Hill. The staff was friendly. The decor is an odd collection of pictures from overseas, many of them from India. The free Wi-Fi worked fine. I did not eat at the restaurant although it gets good reviews.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, October 4, 2012
Thank you for your review. We apologize if we were unable to live up to your expectations. We hope that you'll join us again soon so we may make up for any challenges you faced during your stay. Please come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Hollywood, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 27, 2012

Great view, quiet room, cute, chic lobby, pretty good location. I forgot my toothbrush and they brought one up immediately. The TV was having issues and only got analog channels so no HBO etc. Shower was great because it had a window that overlooked the city skyline.

Room Tip: Ask for one up high around 915
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, October 4, 2012
Thank you for your review! We are happy to hear you enjoyed your stay. We apologize for any inconveniences you went through we the TV, and we are looking into them. We hope that you'll join us again soon, and we look forward to your return!
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Auckland, Auckland, New Zealand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 27, 2012

The staff at the Carlton were the most friendly and helpful people we experienced on our 4 week stay in the US. The room we had was also excellent. I am disabled and the room we were given met all the requirements that an accessible room needed. The hotel is clean and tidy and the facilities and location overall were excellent.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, October 4, 2012
Thank you for an excellent review! We are thrilled to hear how much you enjoyed your stay, and appreciate the time you took to review us. We are pleased we were able to accommodate you in the way you needed, and we look forward to serving you again. Please join us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwick
1 review
3 of 5 stars Reviewed September 27, 2012

The hotel is dated and the the bathroom is difficult for a girl to get ready in (no counter). I don't think it is worth the high price we paid. However, I cannot say enough about the staff!! They were extremely helpful as well as very courteous and friendly. They went above and beyond! Every staff member said hello, always seemed very happy, constantly asked if there was anything you needed, offered to do things without you even having to ask, etc. They really made the stay enjoyable.

  • Stayed September 2012, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, October 4, 2012
Thank you for your review! We apologize if we were unable to live up to your expectations. We understand that our hotel is old, however we think that is what gives it charm! We hope that you'll join us again so we may make up for any challenges you encountered. Please come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
5 of 5 stars Reviewed September 27, 2012

First of all, the hotel itself is beautifully decorated. The eclectic decor is vibrant, fun, and interesting which lends the entire property an the air of an adventurous hideaway. The hotel staff is kind, helpful, attentive, efficient, and generally great. The rooms are spacious, clean, modern, well-decorated, and incredibly comfortable. I cannot say enough about what a great stay we had. This will be my go-to hotel in San Francisco from now on.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, October 4, 2012
Thank you for a terrific review! We are elated to hear how much you enjoyed your stay, and appreciate the time you took to provide your feedback. Please join us again soon for a bite to eat in the Saha restaurant. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Carlton, a Joie de Vivre hotel

Address: 1075 Sutter Street, San Francisco, CA 94109
Phone Number:
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#2 Green Hotel in San Francisco
#26 Family Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#53 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Carlton, a Joie de Vivre hotel 3*
Number of rooms: 161
Official Description (provided by the hotel):
The historic Hotel Carlton offers an international ambiance paired with outstanding guest service. Built in 1927, this nine-story San Francisco hotel is 3 blocks from the California Street cable car line, 6 blocks from Union Square, 8 blocks from the main entrance to Chinatown and 9 blocks from Civic Center. Complimentary evening wine receptions are held in Hotel Carlton's lobby nightly and feature live music from local artists. In addition, Hotel Carlton provides complimentary wireless internet to all guests; upgraded bandwidth is also available (surcharge applies). Recently renovated, all 161 non-smoking guestrooms at Hotel Carlton feature remodeled bathrooms including decorative floor and wall tiling, new vanities and sinks. The public spaces showcase cross-cultural design that incorporates treasures from Africa, India, Nepal, Laos and Asia. Our restaurant Saha features award-winning Arabic Fusion cuisine. ... more   less 
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Also Known As:
Carlton Hotel San Francisco
Hotel Carlton San Francisco

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