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“Cool location, fun spot” 4 of 5 stars
Review of Hotel Tomo

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Hotel Tomo
3.0 of 5 Hotel   |   1800 Sutter Street, San Francisco, CA 94115   |  
Hotel amenities
Ranked #71 of 233 Hotels in San Francisco
Certificate of Excellence 2014
GreenLeadersGold level
Stafford
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Cool location, fun spot”
4 of 5 stars Reviewed July 27, 2014 via mobile

Fillmore street around the corner made this hotel a great location for yummy restaurants and great shopping. It was also the place to be during the Japanese Peace Festival. I would recommend this hotel to others, but probably would not stay again only because there are so many other areas in the city to try.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelTomoManager, Manager at Hotel Tomo, responded to this review, July 28, 2014
We're so glad to have shared this visit with you, and we're delighted that our site's connectedness to the city helped you to navigate it with such ease. The team would love the chance to showcase even more of our renown hospitality, and we hope to see more of you in your travels ahead!
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971 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Sacramento
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed July 27, 2014 via mobile

Husband and I and 2 teens stayed 4 nites starting 7/12. The rates are reasonable for SF. My husband kept commenting on how clean the room was. Although I thought room smallish initially, it actually worked well. We had balcony which was great for fresh air and great view. Had nice chair at desk and small table with 2 chairs. Had a small frig and safe. We parked our car in garage then rode buses to save from paying for parking at tourist venues. We had city passes which are great for transportation and 4 activities. Japantown nearby.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelTomoManager, Manager at Hotel Tomo, responded to this review, July 28, 2014
It's such a pleasure to have welcomed you for this visit and to heart that our inviting comforts made it such an enjoyable one. We take great care in affording our guests exceptional experiences, so we're thrilled to have accomplished this for you. We hope that you'll reach out again the next time you're in San Francisco and that you'll afford us the chance to host you again!
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Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 24, 2014

This was a nice hotel located in Japantown in San Francisco. The staff was wonderful and helpful. The rooms were very clean and were decorated with a neat anime theme. My only complaint was that during our stay, there was a sleep disorders clinic located on our floor. Although the staff and participants were extremely quiet, the constant opening and closing of the door next door caused a sleep disorder for my partner. Once we alerted they staff, they immediately fixed the problem in a professional manner.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelTomoManager, Manager at Hotel Tomo, responded to this review, July 26, 2014
We're so glad to have welcomed you to our Hotel Tomo and to hear that the experience was an enjoyable one for you. While there was some initial disturbance from neighboring guests--for which we apologize--we're happy that the team was able to resolve this to your satisfaction. It would be a pleasure to welcome you back the next time you're in San Francisco, and we hope that you'll reach out again the next time you're headed our way!
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La Habra, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

My husband's cousin recommended Hotel Tomo to us. We like to stay at boutique hotels, so decided to give it a try. We were happy with our choice. The hotel staff was very friendly and helpful. The room was nice and clean. The neighborhood was nice with neighboring places to explore. We will stay here again.

Room Tip: Ask for a room with a balcony.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelTomoManager, Manager at Hotel Tomo, responded to this review, July 23, 2014
It's such a pleasure to have welcomed you to our Hotel Tomo and to hear that you enjoyed the experience so thoroughly. Our team is committed to offering the very finest in hospitality, and we're so glad to have accomplished that for you here. We'd love the chance to host you again, and we hope that you'll think of us the next time you're in San Francisco!
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Boulder, Colorado
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 17, 2014

We stayed here two nights and picked the hotel based on location and price. We had a wonderful experience--beds were comfortable and rooms were spacious, clean, and quiet. The staff was very helpful (booked car to airport for early morning, gave advice related to public transportation, nearby restaurants), and we loved the decor (trendy and fun Japanese pop art).

Exceptionally good value.

Room Tip: We were on 7th floor away from street and didn't have any nighttime noise.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelTomoManager, Manager at Hotel Tomo, responded to this review, July 18, 2014
Many thanks for being our guest and for this kindness of your review, Janet. We're thrilled to hear that you enjoyed it in so many ways, and it would be a pleasure to welcome you back and to showcase even more of our site, city, and unrivaled hospitality. Safe travels, and all our best until we see you again!
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los angeles
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 17, 2014

We're stayed there twice now with our kids and we love it! The kids love the fun Anime themed decor, and we love the location, service and value! Rather than being stuck in the Fisherman's Wharf vortex or or the crush of downtown, or a depressing motel on Lombard, we love being in lower pacific heights, with easy parking, across from great sushi and all the fun of JapanCenter, plus being steps from great shops and cafes on Fillmore. The rooms have been really clean and nice each time we've come, and I can't get over how reasonable the price is relative to the other options in this pricy city. We will definitely stay there again and again, and I highly recommend the Tomo!

Room Tip: higher up rooms have a bit more of a view. some rooms have a cute window seat.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelTomoManager, Manager at Hotel Tomo, responded to this review, July 18, 2014
We're so glad to have welcomed you back and humbled by this enthusiastic review of your experiences. We take great pride in our site, its connectedness to the city, and in the incomparable guest services of our team. We thank you for sharing this experience with us, and we look forward to building future memories alongside you and your family. Please be sure to reach out again the next time you're headed this way!
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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 10, 2014

Hotel Tomo is a wonderful hotel and it is in one of the nicest, quietest neighborhoods in San Francisco. We stayed here eight nights for our Honeymoon in the beginning of July and everything was wonderful. I can't wait to come back.

The staff, although low-key, were very helpful when we needed them. The amenities are great for the price and the rooms have a great lay out and plenty of storage space to make you feel at home. Japantown is so, so quiet at night! I felt so at home in this neighborhood as well.

My only complaints are minor- our bed was king of creaky and the WiFi signal was not always consistent. These issues were so minor that I did not even think about them during the stay.

PLEASE make sure to spend time in the surrounding neighborhood. There are many good times to be had there.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelTomoManager, Manager at Hotel Tomo, responded to this review, July 12, 2014
We're so glad to have been able share in this experience with you both, and we appreciate the kindness of your review Rachael. Our team works hard to afford for the most comfortable of experiences, and we're so glad to have been able to accomplish this for you. We hope for the chance to celebrate future milestones alongside you, and we encourage you to reach out again the next time you're headed our way!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Tomo

Address: 1800 Sutter Street, San Francisco, CA 94115
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#13 Green Hotel in San Francisco
#64 Romantic Hotel in San Francisco
#65 Family Hotel in San Francisco
#71 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hotel Tomo 3*
Number of rooms: 130
Official Description (provided by the hotel):
San Francisco is known for its style and sophistication. So it takes an exceptional hotel to standout. Like the Hotel Tomo. With its sleek urban lines, distinctive design and prime location in San Francisco's centrally located Japantown, it's easy to see why the Hotel Tomo has an attraction all its own. Surrounded by the shops, boutiques, restaurants and festivals of this vibrant neighborhood, our San Francisco boutique hotel also puts you minutes from other top attractions like Union Square, the foodie-fave restaurants in Lower Pacific Heights and The Fillmore's jazz clubs. What should also be music to your ears are all the perk-filled extras we offer in our design-forward hotel. Pair it all with our spacious, artfully imagined accommodations and yes-we-can staff and you have the makings of the ultimate San Francisco stay. ... more   less 
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Also Known As:
Best Western Tomo
Best Western San Francisco
San Francisco Best Western
Best Western Hotel Tomo

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