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“Charming Hotel” 4 of 5 stars
Review of Carriage Inn

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Carriage Inn
3.0 of 5 Hotel   |   140 Seventh Street, San Francisco, CA 94103   |  
Hotel amenities
Ranked #104 of 236 hotels in San Francisco
irl
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Charming Hotel”
4 of 5 stars Reviewed July 31, 2013

Stayed here for 5 nights in July - the hotel is quite centrally located as previous reviewer mentioned near to street car, BART & Muni. The hotel was very clean and staff were very polite, welcoming and helpful - we had a lovely clean & spacious room with a writer/author theme throughout hotel. We even had an Underwood typewriter in room. There are some homeless people on the streets nearby but they do not bother anyone.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Front Office Manager at Carriage Inn, responded to this review, August 4, 2013
Dear Larmar1,

We are overwhelmed that you chose to stay for 5 nights at our beloved Carriage Inn. Our staff strive to provide a unique experience to all of our guests. We hope that you took the time to read the biography from the typewriter of the famous San Franciscan that your room was named after. Our SOMA neighborhood is filled with eclectic characters that adds to the overall charm of San Francisco.

We thank you again and hope to warmly welcome you back to the Carriage Inn on your next visit to San Francisco.

With anticipation,

Don Ignacio
Front Office Manager
Carriage Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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161 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
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English first
Shreveport, Louisiana
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 23, 2013

My family and I had a wonderful experience at the Carriage Inn despite the location not being the absolute best in San Francisco. What exactly I am referring to is the people out late at night in the adjacent neighborhoods to the hotel being a bit "shady" so to speak, but I could not agree more with another reviewer's comment I noticed which stated that this individual felt completely safe inside the hotel. My family and I had the same safe, warm, and cozy feeling once inside this one-of-a-kind literary-themed hotel. We found the detail put into the design of each room to be quite thoughtful and creative which made for a super-unique experience that I will never forget. I would highly recommend this hotel to anyone whether traveling alone or with a family on vacation. For the price, you could not find a better hotel in San Francisco!

Room Tip: Stay on the third floor if you want to be able to have any kind of view from your windows.
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Front Office Manager at Carriage Inn, responded to this review, August 4, 2013
Dear Joseph J,

It was our honor to welcome you and your family to our humble little hotel. We truly appreciate that you took the time to provide a warm opinion about the Carriage Inn. Our philosophy is to provide a uniquely San Franciscan experience. We are delighted that you enjoyed our splash of Victorian charm combined with our small measure of Asian Zen tranquility.

We thank you again and hope to warmly welcome you back to the Carriage Inn on your next visit to San Francisco.


With anticipation,

Don Ignacio
Front Office Manager
Carriage Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germany
1 review
3 of 5 stars Reviewed July 8, 2013

I liked the large and quiet room
room was clean but some equipment in the bathroom could be renewed
the breakfast was mingy and had to be picked up in the lobby
the neighborhood was not very nice at night

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Front Office Manager at Carriage Inn, responded to this review, August 4, 2013
Dear H S,

We are delighted that you enjoyed your stay. We offer our apologies that our breakfast did not meet your expectations. With your feedback and the feedback provided by previous guests we are excited to announce that we have recently upgraded our individually prepared breakfast boxes.

Perhaps your future stay to SOMA will be more to your liking. Along with our neighbors we are moving forward to create a safe and welcoming community in our beloved SOMA neighborhood. Our front desk staff will gladly provide you interesting locales to visit in our ever changing SOMA neighborhood. We hope to welcome you back soon.


Kind regards,

Don Ignacio
Front Office Manager
Carriage Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wrexham, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 24, 2013

Small boutique lobby reception was welcoming, and the rooms were spacious and well appointed. The location is reasonably central, but some of the streets around this neighbourhood are places to avoid, and we had some hit and miss experiences where the family did not feel safe. Safest option is to walk straight up to market street and get on a muni bus at the corner up to the union square district. Apart from location, this is a good choice of inner city hotel.

Stayed June 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Assistant Front Office Manager at Carriage Inn, responded to this review, July 3, 2013
Dear stuartwilkinson,

Thank you kindly for sharing your experiences at the Carriage Inn with our friends in the TripAdvisor community.

We are pleased to hear that our staff and hotel left a favorable impression with you during your time in San Francisco. We look forward to the opportunity to welcome you back the next time your travels bring you to San Francisco.

With Warm Regards,

James Charles
Assistant Front Office Manager
Carriage Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 21, 2013

As mentioned in other reviews the hotel is just south of Market and a short walk from union square, close to the BART and MUNI.
Clean large rooms at great price for an expensive city.
A few street people and homeless around the area but never felt unsafe.
Wifi can be intermittent but that's minor as being on vacation it's about exploring the city.
Staff were extremely pleasant and helpful.
Would definitely visit again.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Front Office Manager at Carriage Inn, responded to this review, June 26, 2013
Dear Steven C,

Thank you for providing your opinions in regard to our hotel we are glad that your room and our staff exceeded your expectations.

Living in the digital age we understand the frustration you must have experienced with our wifi especially since the internet has become such an integrated part of our lives and we offer our apologies. We have received the feedback from our guests regarding the internet and we are proud to announce that the wifi upgrade to our humble Carriage Inn has been completed providing all of our guests a more stable wifi connection.

Your feedback as well as other guest feedback has been invaluable. We hope to warmly welcome you back for a future stay. Thank you again for your time and response.


With Anticipation,

Don Ignacio
Front Office Manager
Carriage Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
1 review
5 of 5 stars Reviewed June 18, 2013

This was a very clean, quaint San Francisco little gem! Very friendly and helpful staff. The hotel is centrally located and very easy to come and go. We will definitely be back to the Carriage Inn very soon!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Front Office Manager at Carriage Inn, responded to this review, June 26, 2013
Dear Dee M,

Salutations, Dee M it was our pleasure that our friendly and helpful staff was able to welcome you to our humble little hotel. We truly appreciate that you took the time to provide a warm opinion about the Carriage Inn. We thank you again and hope to warmly welcome you back to the Carriage Inn on your next visit to San Francisco.


With anticipation,

Don Ignacio
Front Office Manager
Carriage Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 15, 2013

Carriage Inn in San Francisco is a clean, well run, small hotel in the SoMa district (South of Market Street), located near the US Courthouse and Federal office building. Rooms are small, but clean and secure. The hotel has a limited staff, so you are pretty much on your own -- there is one person in the lobby at all times, plus housekeeping, and that's it. Rooms are a little sparse on fixtures -- ours did not have a clock in it, for example. The "continental breakfast" is essentially a box breakfast you pick up in the morning and eat in your room.

The chief concern about the hotel is the neighborhood. The hotel is located about 2 blocks from the Civic Center/UN Plaza BART station, and the neighborhood gets pretty quiet at night, and there are people loitering on the streets that give a slight bit of discomfort. We were out pretty late at night, and felt a little bit less than totally secure walking from BART to the hotel. But, inside, the hotel felt totally secure.

Be aware of what the neighborhood is, but, otherwise, it is good value.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Front Office Manager at Carriage Inn, responded to this review, June 26, 2013
Dear NYCGuy321,

Thank you for taking the time to provide your feedback on Tripadvisor. We sincerely apologize that the quality of your room fell short of your standards. As a smaller property we offer our guests different options in terms of the size and layout of the room. All of our rooms include ipod docking stations that act as clocks we apologize that this amenity was not present during your stay. Our friendly staff will be happy to inform you of the time when requested.

The initial impression of our neighborhood can be surprising to some visitors but the south of market neighborhood is filled with a diverse group of locals which include families and singles alike. In many urban cities there are multiple paths you can take to avoid certain sections that some would deem as undesirable. With the Federal buildings nearby Seventh Street is quite safe walking from the BART station to our hotel.

Hopefully you will return and provide us a second opportunity to explore our ever changing neighborhood. Thank you again for your time and response.


Kind regards,

Don Ignacio
Front Office Manager
Carriage Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Carriage Inn

Address: 140 Seventh Street, San Francisco, CA 94103
Location: United States > California > San Francisco
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #104 of 236 hotels in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Carriage Inn 3*
Official Description (provided by the hotel):
The Carriage Inn features 48-rooms and offers a witty, warm, and sophisticated escape from the ordinary. Featuring guest rooms saluting San Francisco's notables eccentric notables and drawing inspiration from the "carriage" of a typewriter, the hotel provides a San Francisco experience well suited for vacationers, theater patrons, convention goers, couples and business travelers alike.Located in the vibrant South of Market (SoMA) district, the convenient location provides quick access to many of San Francisco's top attractions and destinations including Civic Center Plaza, Moscone Convention Center, Union Square, Westfield Shopping Centre, the Theater District, and Cable Cars that will take you to Fisherman's Wharf and Pier 39. ... more   less 
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Also Known As:
Best Western Plus Carriage Hotel San Francisco
Best Western Carriage Hotel
Best Western San Francisco
San Francisco Best Western

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