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“Great rooms, but don't plan on wifi.” 4 of 5 stars
Review of Carriage Inn

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Carriage Inn
3.0 of 5 Hotel   |   140 Seventh Street, San Francisco, CA 94103 (SoMa)   |  
Hotel amenities
Ranked #95 of 233 Hotels in San Francisco
GreenLeadersBronze level
Sebastopol, Ca
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Great rooms, but don't plan on wifi.”
4 of 5 stars Reviewed May 5, 2013

I love this hotel. I think the rooms are creative and comfortable. The beds and pillows were good. There is a desk with chairs on each side. It was right next to a window. It was quiet, but I always ask for a quiet room (whenver I stay in any city). We have stayed here many times.
Parking is an extra $25/day but is easy and safe place to park your car.
The area is not the best area, but we have walked around day and night with no problems. I wouldn't advise a women to walk around alone at night, but that goes for many areas in SF.
As many others who have reviewed, I will say that the wifi is poor, almost non existent in most rooms. This is very frustrating, since they advertise they have it. So if you are planning on doing research about SF or working, it won't happen. You are given an IT phone number to call, which I did one time, but it took so long, I hung up. It was a hassle. There is a computer downstairs in the lobby. But it is not the same as using your own computer in your room.
I do not understand why the hotel has not taken care of this. It has been going on for a few years now and there are many complaints/frustrations in many reviews. Management, why don't you take care of this. This shouldn't be that hard to fix. Other hotels manage to have wifi. I think it would be worth your while to do something about this.
I gave this 4 stars because if you don't count on the wifi this is a nice hotel.

Room Tip: We have always had rooms numbered 215, 213, 211 or the same on the rooms above. They have been quie...
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Front Office Manager at Carriage Inn, responded to this review, May 11, 2013
Dear CaJoan,

Thank you for posting a thorough review on Tripadvisor about your recent stay with us. We are delighted to hear that you love our hotel and truly appreciate your opinion. Our aim is to provide all of our guests a unique stay and great customer service. We are glad that we exceeded your expectations as we strive to achieve this with everyone that we interact with.

We empathize with the experience you encountered with our wifi and we know how frustrated you must have been especially since the internet has become such an integrated part of our lives and offer our apologies. We have received the feedback from our guests regarding the internet and are working with our internet company to provide a more stable network. Your feedback has been invaluable and will assist us in providing you and our future guests a better experience in the future.

It is our pleasure to warmly welcome you back to our hotel on your next visit to San Francisco.


Kindest regards,

Don Ignacio
Front Office Manager
Carriage Inn
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194 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Los Angeles, California
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 28, 2013

If you are looking for a basic and clean place to stay, and don't mind wearing earplugs at night or aren't bothered by noise, this place is for you!

The room decor is super cute and is what draws you to this place, but that's about the best thing they have to offer.

The wi-fi is free, but it doesn't work AT ALL. The TV in the room has a really bad quality grain to it which deterred me from purchasing/watching a movie in my room. You can hear noise from other bathrooms, and rooms. My room was facing an inner courtyard but other rooms face the street which may add to the noise.

They offer a boxes breakfast in the morning that you have to go down and get. It has milk, oj, banana, slightly hard pastry, light strawberry yogurt and coffee and tea are also available along with cereal.

I wouldn't stay here again as I felt it was overpriced for the quality of the amenities they offered.

  • Stayed April 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Front Office Manager at Carriage Inn, responded to this review, May 2, 2013
Dear Explorerlayla,

Thank you for your review on Tripadvisor about your recent stay with us. On behalf of our entire staff you have my apologies for the situation you encountered with our wifi. We are working closely with our internet provider to upgrade our system to offer our guests the internet connection that many of us have grown accustomed to.

Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and facilities. We regret that this was not your impression and offer our apologies.

We appreciate your feedback and hope that if your future travels bring you back to San Francisco you provide us another opportunity for you to enjoy our hospitality.


Kind regards,

Don Ignacio
Front Office Manager
Carriage Inn
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Yuba City, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 5, 2013

Great local, nice rooms. The area is not as bad as other reviews claim. It's a big city, no different than any other big city in America. A very lively neighborhood! Rooms are well appointed, and comfy.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Front Office Manager at Carriage Inn, responded to this review, April 16, 2013
Dear Cbree,

Salutations, Cbree we truly appreciate that you took the time to provide an honest and warm opinion of the Carriage Inn. The SOMA neighborhood like most of San Francisco is filled with eclectic characters which provides the city its own unique vibe. We thank you again and hope to warmly welcome you back to the Carriage Inn on your next visit to San Francisco.


With anticipation,

Don Ignacio
Front Office Manager
Carriage Inn
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1 review
2 of 5 stars Reviewed March 29, 2013

I have not been this disappointed in a hotel in recent memory. While the hotel looks nice in the glamour shots on all review sites, it is a farce. In reality, this a crummy old motel, with fancy wallpaper and some trendy furniture. I'm sure it's a good business model, since they've taken this same approach with two other "hotels" on the same block.

Things that will disappoint you:

THE WIFI DOES NOT WORK.
If you ask for help they will tell you to call a tech support number. No thanks, I'm on vacation. Nobody on the 4th floor had reliable Internet. I could get a connection that felt like dial-up ONLY if I sat in the chair by the rickety elevator. Even then, basically unusable. I used my smartphone the entire time instead. This is not acceptable in this day and age, especially where your local economy is IT-based.

CONVENIENCE STORE BREAKFAST.
This is the absolute worst "continental" breakfast I've ever seen. Your breakfast will be in a paper lunchbox that is sitting in the lobby for you to pick up. Inside is a banana, an awful pastry, one yoplait yogurt, one small carton of milk and one small carton of sunny-d style orange juice. This is the same every day. Do not think of this as a "perk," more of a disservice to yourself.

NO MICROWAVES.
There are no microwaves on the entire premises. You can walk 15 minutes to whole foods to use theirs.

I will say, the staff were not rude. They did their job and were reasonably friendly. The trendy decor, shallow as it is, is not done badly. However, there are constant reminders that this is the shell of a motel. Old scummy brass doorknobs & thermostat, cracked-tile bathroom floor and a shower with browning caulk, splintered wood on the bottom of the doors these things all let you know that this is a 1970's Best Western that was gutted and that you overpaid. Oh and if you ask for a refrigerator they will bring you one... A grimy woodgrained one from the motel's storage unit.

I will definitely stay at a normal mediocre chain hotel next time. At least the internet will be usable and there will be a buffet style breakfast. This place is just so obviously a sham. Now I know and now you know too.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Front Office Manager at Carriage Inn, responded to this review, March 30, 2013
Dear Backintosh123,

Thank you for taking the time and providing a detailed account of your stay. On behalf of the staff we apologize that our Hotel did not live up to your expectations.

We empathize with the experience you encountered with our wifi and we know how frustrated you must have been especially since the internet has become such an integrated part of our lives and offer our apologies. We have received the feedback from our guests regarding the internet and are working with our internet company to provide a more stable network. Your feedback has been invaluable and will assist us in providing you and our future guests a better experience in the future.

Our mission is to provide superior customer service we are glad that you felt our staff provided adequate service. We happily individually prepare each continental breakfast in a neatly packed breakfast box for you. We offer our apologies if the breakfast box we provided did not live up to your standards. Do to our limited available space we do apologize that we are currently unable to provide more variety with our breakfast. With future improvements planned we will be able to provide an alternative breakfast option in the future.

With the varied choices of Hotels available we understand that you expect certain amenities to be provided. Each of our Hotels offer different amenities we apologize that we were unable to provide the amenities that you expected.

Hopefully in the future you will provide us a second chance. Thank you again for your time and response.


Kindest regards,

Don Ignacio
Front Office Manager
Carriage Inn
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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 27, 2013

I stayed for the second time as a visitor and must say for the value, the uniquely beautiful rooms and location this is THE place to stay in San Francisco for the visitor who wants to stay "out of the tourist fray".

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Assistant Front Office Manager at Carriage Inn, responded to this review, March 27, 2013
mrpeep,

Thank you for sharing such kind words regarding your most recent stay at the Carriage Inn with our TripAdvisor community. We are pleased to hear that our staff and hotel made such a good impression. We look forward for the next opportunity to be your home while in San Francisco.

Kindest Regards,

James Charles
Assistant Front Office Manager
Carriage Inn
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Santiago, Chile
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 14, 2013

Nice place, the neighborhood is just OK, because there are a lot of homeless in the area, but that is not something to be afraid. The hotel is very close to a subway station, commercial interests, convention center of the city (if you go to San Francisco to a convention, this hotel is cheaper)...
I love the city!

Room Tip: Every room is decorated in the style of one writer or character from San Francisco, so, always will...
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  • Stayed April 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Assistant Front Office Manager at Carriage Inn, responded to this review, March 21, 2013
Dear N1010101,

Thank you for sharing your experiences about your stay at the Carriage Inn. We are happy to hear that you enjoyed your stay and our central location allowed you to see the most of San Francisco.

We can't wait to welcome you back when your travels bring you back to the city!

Regards,

James Charles
Assistant Front Office Manager
Carriage Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carriage Inn

Address: 140 Seventh Street, San Francisco, CA 94103
Location: United States > California > San Francisco > SoMa
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#44 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Carriage Inn 3*
Number of rooms: 48
Official Description (provided by the hotel):
The Carriage Inn features 48-rooms and offers a witty, warm, and sophisticated escape from the ordinary. Featuring guest rooms saluting San Francisco's notables eccentric notables and drawing inspiration from the "carriage" of a typewriter, the hotel provides a San Francisco experience well suited for vacationers, theater patrons, convention goers, couples and business travelers alike.Located in the vibrant South of Market (SoMA) district, the convenient location provides quick access to many of San Francisco's top attractions and destinations including Civic Center Plaza, Moscone Convention Center, Union Square, Westfield Shopping Centre, the Theater District, and Cable Cars that will take you to Fisherman's Wharf and Pier 39. ... more   less 
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Also Known As:
Best Western Plus Carriage Hotel San Francisco
Best Western Carriage Hotel
Best Western San Francisco
San Francisco Best Western

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