This is a very nice hotel to stay at....central and comfortable. Having stayed there on two other occasions, we thought we would return for a third time as we are frequent visitors to San Francisco. However, the third time is booked for June 2014, and I need to cancel one night of a 5 night refundable booking. The confusion came about when I decided to add another night which was not refundable. That was OK except that the customer service officer of the 3rd party I booked through combined both transactions to make them non-refundable. Even if that doesn't make sense to you, all that is necessary to know is that when I rang the hotel to explain my predicament I was told that I chose to go through a 3rd party and they were not responsible or prepared to listen AT ALL. Stacy got quite aggravated on the phone and hung up on me....NICE! When the 3rd party rang and spoke to Ellie, the 3rd party was hung up on also....I am not saying the refundable/non-refundable issue was the hotel's fault and I believe the 3rd party will sort it out. However, the customer service of 2 of the hotel staff was unexpected, unnecessary and inappropriate. It's scary to think that any place of business has the license to treat their customers in such an aggressive manner, especially when the guest has paid for the 6 nights in advance and only wants to cancel one night from the refundable portion.
- Official Description (provided by the hotel):
- Mystic Hotel Union Square San Francisco by Charlie Palmer is a smart, sleek retreat situated in the heart of the city's busiest neighborhoods. Conveniently located just one block from the iconic cable car line in the middle of three key destinations – Union Square, Chinatown and the Financial District — Mystic Hotel offers a convenient, comfortable and unique modern boutique hotel experience in a historic location. With a contemporary look and feel, our accommodations are designed to reflect the changing need of today's traveler. Enjoy high-touch service and an ideal Union Square location, perfect for travelers looking to experience all the adventures of San Francisco. Like a private club, enjoy handcrafted cocktails in the Burritt Room, the intimate film noir-inspired bar named for Burritt Alley, where detective Sam Spade's partner Miles Archer was gunned down in The Maltese Falcon. Then, step into the speakeasy vibe of renowned Chef Charlie Palmer’s adjoining Burritt Tavern, where walled-in and curtained booths create dark corners for private conversations and Executive Chef Luke Knox turns out classic food like steaks and chops done right. Knox also takes advantage of Bay area's tremendous green markets as well as the extraordinary offerings from local food artisans in menus built around prized regional specialties from Dungeness crab to West Coast oysters. That's what we like about San Francisco: it's up to the minute and still in the moment. ... more less
- Reservation Options:
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- Also Known As:
- Crescent San Francisco Hotel San Francisco