I booked this hotel a while ago for a stay in march 2014, I booked it specifically a because it was in the kimpton chain and I like their hotels a lot.
When I arrived, I find it's no longer in the group and I think it's fairly obvious why! It was much tireder and shabbier than any of the kimptons we've stayed in before and, disappointingly, the wine reception has disappeared and the toiletries are of an inferior brand.
The location was ok, though you need to watch where you walk at night as it only takes one block in the wrong direction to end up in a seedy area. Otherwise, it's brilliant for access to shops and public transport.
Staff were friendly and helpful and they quickly reversed a charge for a 'resort' fee that I questioned (so, what kind of resort is it anyway?) as I had not been aware of it while booking.
Overall, I felt I had paid kimpton rates for a hotel well below that standard and as such would hesitate to recommend this.
- Official Description (provided by the hotel):
- The Serrano Hotel elegantly embodies the spirit of San Francisco. Housed in a beautifully restored 17-story Spanish revival building, this welcoming boutique hotel provides an extraordinary and engaging focal point for an unforgettable stay. In the center of the city, the Serrano Hotel is within easy reach of Union Square, Moscone Convention Center, the Financial District and San Francisco's best theaters and shops. Adjacent to the Serrano Hotel is the lively Jasper's Corner Tap & Kitchen. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Priceline, Hotels.com, getaroom.com and BookIt.com so you can book your Serrano Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Kimpton San Francisco
- Serrano Hotel San Francisco