I don't understand any criticism of this hotel. The hotel is where it is--there are a lot of street people and professional beggars in San Francisco and I don't think there is an area of the city that feels completely safe to walk in. In my 4 days there on this trip I walked in every direction for about 3-4 miles out and you do have to be vigilant.
This hotel is just so welcoming to come back to. Everything from the doors that open for you upon arrival, to the coffee and tea being out first thing in the morning for an extended time, to a stack of New York Times or San Francisco Chronicles or Wall Street Journal on Friday--they really do it all very well. The rooms are comfortable and clean. Things work and if there is any problem at all, they fix it right away. I thought the wine selections--given that they are complimentary are very nice with baguette slices and tapenade or crackers--what more could you want. On my last trip 2 years ago I stayed 4-5 nights and did on this trip as well. I was there for business and did not want to stay in the hustle and bustle of the conference hotel. My only complaint would be that in addition to soy milk and half & half, there would be a leaner option with tea/coffee--like 1 or 2% milk. I think I asked about it 2 years ago and they accommodated me but it would just be a nice 3rd option and maybe you wouldn't run out of the others so quickly.
The internet worked great, the staff across the board is friendly and accommodating, the climate control and lighting were great--I loved the experience especially being away on business.
- Official Description (provided by the hotel):
- The Serrano Hotel elegantly embodies the spirit of San Francisco. Housed in a beautifully restored 17-story Spanish revival building, this welcoming boutique hotel provides an extraordinary and engaging focal point for an unforgettable stay. In the center of the city, the Serrano Hotel is within easy reach of Union Square, Moscone Convention Center, the Financial District and San Francisco's best theaters and shops. Adjacent to the Serrano Hotel is the lively Jasper's Corner Tap & Kitchen. ... more less
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- Also Known As:
- Kimpton San Francisco
- Serrano Hotel San Francisco