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“Friendliest Hotel in Union Square” 5 of 5 stars
Review of Hotel Palomar San Francisco - a Kimpton Hotel

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Hotel Palomar San Francisco - a Kimpton Hotel
4.0 of 5 Hotel   |   12 Fourth St, San Francisco, CA 94103 (SoMa)   |  
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Ranked #29 of 236 hotels in San Francisco
GreenLeadersSilver level
Colorado
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“Friendliest Hotel in Union Square”
5 of 5 stars Reviewed January 27, 2013

The Palomar is our choice for a well-located, nicely-furnished and clean hotel whenever we're in San Francisco. Matt the doorman was happy to point me in the right direction for running routes, and provided endless advice about local restaurants. The hotel is relatively quiet, too, given its location on busy Market Street, and rooms are spacious and comfortable. We'll be back!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review, January 30, 2013
Greetings EKKColorado from San Francisco! Thanks for the great review, I couldn’t have said it better myself. Yet, our most valuable feature that we have to offer has to be our staff. From Matt our Doorman, to the Executive Chef and the Fifth Floor Restaurant- we employ the finest in the Bay Area. Matt certainly is a wealth of knowledge and definitely has all the “secrets” of this fine city. Take care, and we look forward to seeing you again soon! Safe travels
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (272)
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English first
Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 27, 2013

The Hotel Palomar was our favorite hotel during our honeymoon. As Kimpton enthusiasts, we tried out three different properties. The Palomar far exceeded the stay at the Argonaut or the Monaco. While all Kimpton properties pay attention to the details, the Hotel Palomar was 1) by far the cleanest room of the three we stayed in, 2) most helpful staff, and 3) most comfortable bed. They have a wonderful housekeeping staff, who left us a personalized note during our stay.

If you're honeymooning - the hotel sent us a bottle of champagne the first evening of our honeymoon, which was a wonderful surprise.

While we usually grab our coffee/wine and head back up to the room - the Fifth floor restaurant was a nice space to enjoy your morning coffee/tea service and evening happy hour.

Zipcar keeps cars in the Hotel Palomar garage. As members, we were able to take the elevator down to the garage, easily pick up a car, and head out to Muir Woods and other sites for the day. It was incredibly convenient.

We will definitely stay at this property during our next trip to SF. We were thoroughly impressed!

Room Tip: We stayed on a high floor facing Market Street. We were not bothered by noise whatsoever.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review, February 1, 2013
Dear Almandines- Congratulations on your wedding, San Francisco is definitely a honeymooner’s paradise. I am honored that you chose to stay with us at the Palomar Hotel and staying with Kimpton. With 9 Kimpton properties here in the city, I am delighted that you chose the Palomar. We think it’s the small details that can make a stay truly unforgettable. Thank you for the considerate words about our staff, I couldn’t be more proud of my team. We are all looking forward to welcoming you back, possibly an anniversary tradition? Safe travels as always.
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San Jose, California
1 review
5 of 5 stars Reviewed January 25, 2013

Thanks to Hotel Palomar for helping make an awesome birthday staycation. The staff was very nice and welcoming, and the room was awesome! The hotel is super close to the theater district too, which was perfect for an evening at SHN Broadway. If you're looking for a place to feel pampered and that's walking distance from the theater triangle, take a look at the Palomar! And thanks to Lauren, Kelsey, Bobby, Emily and the Kimpton crew for my birthday surprise; what a fantastic way to start of my evening. I can't wait to come back again!

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review, January 29, 2013
Greetings Jessica- Happy belated birthday, what a way to celebrate. Our Palomar team knows whether you are here from across the other side of the world, or in our own backyard, we want your stay with us to be unforgettable- especially if it’s a birthday weekend! We can’t wait to see you next year on your big day. Until then, safe travels.
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Larkspur
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 23, 2013

The staff is friendly and very helpful. The bellman Justin is very well versed on restaurants and he was excellent in helping us make reservations and find the best ones! This was my fourth stay there and I love it.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review, January 24, 2013
Dear ESilverman- The fourth time’s a charm! This city has no shortage of fantastic restaurants, and it certainly helps having someone like Justin on our team, helping you dine at the best ones in town. Thank you for the kind review, and we look forward to making your fifth stay with us even more memorable. Safe travels.
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Melbourne, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 23, 2013

I stayed at this hotel in December thur the new years. Everyone was so nice , kind and most helpful. The housekeeing staff is awesome. They work so hard to please the guest. The lobby staff is awesome and most helpful! A special Thanks To Michelle, and Richard these two are so unbelievable theses two were a blessing to me they are hard to beat. All Hotels needs a staff like theses. The Kimpton Hotels are just EXCEPTIONAL!!!!! This Hotel Is A must!

Thanks To All Of You! ALL OF YOU ARE AMAZING!!!

Room Tip: My Room Was Clean and Neat I had two double beds the room was like a apartment studio. The bathroom...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review, January 24, 2013
Greetings from the Palomar~ Thank you for the kind words regarding our staff. We sincerely try our very best day in and day out. At Kimpton, we understand the importance of connection. Every single guest is an opportunity to make them feel welcomed unique. With that said, I am so pleased to hear our staff made you feel special- which is our ultimate goal. What a special time of year to spend in San Francisco- looking forward to seeing you in the future, safe travels!
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Branford, Connecticut
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 22, 2013

To say that the Palomar is an exceptional hotel, is an understatement. It is beyond that, and more. The staff are simply superb. Josh Frizzell is A.M.A.Z.I.N.G.!! No other way to say it. Everyone, in fact is just so incredibly kind, helpful, full of professionalism and just genuine niceness. I have stayed here twice now and can't imagine staying anywhere else when I visit the bay area. Beyond a fabulous free wine hour, hot fresh coffee first thing in the morning was so appreciated. I could run down barefoot and have some delicious coffee to sip and read the local papers, all before the sun rises....how great is that! I was in San Francisco for Christmas spending the holiday with my sons....the Palomar was indeed my home away from home and everyone made us feel so comfortable. I am one lucky traveler and I have Hotel Palomar to thank for that!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review, January 24, 2013
Hello Cheri06, thank you for the positive review. You know you have found your home-away-from-home, when you can walk around barefoot! That is the ultimate mark of comfort. Our coffee is delivered weekly to the Palomar by bicycle- it doesn’t get much fresher than that. I am confident that makes a difference in taste. If you love coffee, we serve the best, and that goes for our wine as well. Only the finest for our guests! We are truly happy that you have found your home in the Bay Area. We can’t wait to see you again, safe travels~
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San Francisco
Top Contributor
163 reviews 163 reviews
96 hotel reviews
Reviews in 60 cities Reviews in 60 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed January 18, 2013

Positive: The staff is super friendly and professional. Great Kimpton team! The luxury king room was well worth the cost. Very comfortable and the soaking tub is HUGE. Central location in downtown good for shopping and visiting.
Neutral: None.
Negative: None.

This is without a doubt one of the best hotels in SF.

Room Tip: The luxury king was very very nice and depending on your budget may be worth the extra cost.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review, January 22, 2013
Hello there Mirandajjl-Thank you for the kind words! I am so proud of my entire team. From the Front Desk team, In Room Dining and Engineering, we all put in equal effort towards our guests satisfaction. You mentioned the soaking tubs in our Luxury King rooms.. Aren’t they outstanding? After a long day of work or sightseeing, there is no better reward ( well, after the complimentary wine hour, it’s a tough call).
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Additional Information about Hotel Palomar San Francisco - a Kimpton Hotel

Address: 12 Fourth St, San Francisco, CA 94103
Phone Number:
Location: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#6 Spa Hotel in San Francisco
#15 Luxury Hotel in San Francisco
#23 Green Hotel in San Francisco
#24 Business Hotel in San Francisco
#31 Romantic Hotel in San Francisco
#43 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Palomar San Francisco - a Kimpton Hotel 4*
Official Description (provided by the hotel):
Named one of the world's top 500 hotels by Travel + Leisure, the centrally located Hotel Palomar San Francisco offers a sophisticated urban sanctuary. This luxury boutique hotel occupies a beautiful historic building five floors above the bustling city streets. Showcasing the acclaimed Fifth Floor restaurant, the hotel is within easy walking distance of Union Square, Moscone Center, the Financial District, the thriving SOMA district and the best of San Francisco's theaters, shops and galleries. ... more   less 
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Also Known As:
Hotel Palomar San Francisco
Kimpton San Francisco

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