I stayed here for 5 nights on a business trip out west. I chose the Palomar because they had the best price to location and quality ratio. Located near the Powell Street transportation hub, it was pretty easy to get around the city and the hotel itself was very nice. As I use a wheelchair, the fact that they had an accessible room with a roll-in shower was also a huge consideration.
Check-in was smooth and took about all of 5 minutes. I stayed in room 616, which is an accessible room with a king bed. While the hotel itself is very nice, staff friendly and helpful, and the rooms are generally comfortable, I found it no better or worse than your average Hilton or Marriott. As a fan of art and beautiful things, I did appreciate the thought that went into design, but on the same token the lack of thought when it came to designing the accessible shower that was a part of the room is appalling for a hotel that normally commands rates in the hundreds of dollars for its most basic standard rooms. The shower is designed in such a way that the controls are near the end with the bench but the actual shower head is all the way on the other end of the shower (if you can imagine a full sized bath tub, it'd be that far away), so the workaround for delivering water to someone who's making use of the shower bench is a diverter that leads to a PLASTIC shower head and flimsy hose hooked into the wall itself like you would find in some kind of medical facility not in a nice hotel. I have stayed in hotels at all price ranges worldwide and have never seen such a terrible handheld shower hose that was bolted onto the holder, so I couldn't even take it off. Better ones are widely available, and they only cost $50 or so, and aren't an eyesore. In fact, I had just stayed at a DoubleTree near the airport that had a very nice handheld shower that was easily adjustable and delivered more than enough water. Not only was it extremely cheap looking, it didn't work properly! Imagine getting into the shower your first morning at a hotel...and not being able to get more than a slight dribble of water. Yep, that happened.
An engineer came up fairly quickly but with half an hour of work, he was only able to make it barely functional so that it was more of a steady dribble but certainly not enough water pressure to wash ones hair. Meanwhile, I needed to get to work. The engineer left so I could use the shower as is, and promised to come back later. When I came back, the shower was fixed, but because the whole hose and head system was so crappy, the shower's full pressure wasn't anywhere near what I'm used to at home or any halfway decent hotel. Definitely NOT a luxurious experience. To the engineer's credit, he hooked me up with a bottle of wine and a free movie for the hassle. Super nice guy, the Palomar is lucky to have him.
The hotel management should seriously look into redoing the bathroom ASAP and should never hire the person or firm who designed this fail in the first place as it makes the room quite undesirable. For anyone who doesn't need to use the shower seat and wants to shower standing up, it's extremely inconvenient to have all of the controls at the opposite end of a slippery shower. As someone who values personal hygiene, this situation would make me think twice about staying here again. Just because someone needs an accessible room, doesn't mean they should have to settle for flimsy less than adequate facilities at a hotel that claims to fall under the luxury umbrella.
If you need a room with a roll-in shower, consider other options in the area
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hello- Thank you kindly for the constructive feedback regarding our accessible showers. I am sorry you had less than a positive experience. I assure you, I have made our Chief Engineer and General Manager aware of the issues you have pointed out, and we are working towards a better solution. I am happy to hear that the Engineer that was sent up to your room helped with the water flow, we are indeed very lucky to have him! The next time you visit San Francisco, please feel free to reach out to me directly, I would love for you to give us another try: Michelle.Lewis@hotelpalomar.com
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Thank you again for your review as we strive to improve our guest experience with every response we receive.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.