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“Anniversary getaway trip! ” 4 of 5 stars
Review of Hotel Nikko San Francisco

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Hotel Nikko San Francisco
4.0 of 5 Hotel   |   222 Mason Street, San Francisco, CA 94102   |  
Hotel amenities
Ranked #42 of 236 Hotels in San Francisco
Chicago, Illinois, Usa
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Anniversary getaway trip! ”
4 of 5 stars Reviewed July 18, 2014

Very modern Asian fusion hotel. Staff very friendly and eager to help you with anything. Beautiful lobby, lounge, bar and restaurant, and the rooms are very nice but not too spacious. They also have a theater for cabaret style shows which is pretty cool. Full spa and an indoor pool is also a plus.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NikkoGal, Marketing Manager at Hotel Nikko San Francisco, responded to this review, July 18, 2014
Dear tonee007,

Thank you for your review! We are glad to hear you enjoyed you stay with us, as well as our lounge, bar, restaurant – ANZU.

We hope to welcome you back again soon!

Thank you,
Danielle Ortega
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,183 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (334)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
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  • Spanish first
  • Swedish first
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  • Any
English first
Minneapolis, Minnesota
Senior Contributor
39 reviews 39 reviews
34 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 17, 2014

Was here for a conference in June. They have improved since my last stay.

* check in with Michael was fast and professional. He offered a free upgrade to imperial floor which was a very pleasant surprise. The imperial floor rooms are bigger and the bathrooms are very large. I enjoyed the Lather products.

* great door/bellman service to greet me upon arrival

* fitness center and pool are still well worth the extra $20 per stay

* great location for all things san fran

Overall I will be happy to stay at Nikko again on business trip or personal vacation. See you next year

Room Tip: ask for Imperial floor
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NikkoGal, Marketing Manager at Hotel Nikko San Francisco, responded to this review, July 18, 2014
Dear healsea,

Thank you for taking the time to give us a 5 star review! We are delighted that Michael helped you check in with us – he is a valued member of our team!

We are glad you enjoyed you stay with us and please return again soon.

Best regards,
Danielle Ortega
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
1 review
5 of 5 stars Reviewed July 16, 2014

Very nice Hotel overall, like all Nikkos I've been to.
Very good location for busines and enjoyment.
Very good rooms and outstandingly friendly employees.
However 15.95 $/day for WiFi is too much nowadays.


  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NikkoGal, Marketing Manager at Hotel Nikko San Francisco, responded to this review, July 18, 2014
Dear Manfred,

Thank you for your 5 star review – we are glad you enjoyed your stay with us! We value our guests and pride in our customer service.

We hope to see you again soon!

Regards,
Danielle Ortega
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 15, 2014

Actually, to be fair, the location is right next to Union Square and probably by all normal standards pretty excellent, since it's convenient and there are shopping and food options, but it wasn't a very pretty area. The hotel itself, though, was pretty great. It kind of annoyed me that we had to pay extra to use the gym and pool, but the facilities were worth the extra cost and the on-site restaurant is very good. My room was spacious, on a good floor, with very comfortable bedding, an ample mini-fridge and a great bathroom. Reception was very friendly.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NikkoGal, Marketing Manager at Hotel Nikko San Francisco, responded to this review, July 16, 2014
Dear Picotin,

Thank you for taking the time to review us. We are pleased to hear that you enjoyed our gym and pool facilities and our restaurant, ANZU.

Thank You,
Danielle Ortega
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2014

My girlfriend had never been to San Francisco (recent transplant from Wisconsin) so I took her for a romantic weekend, renting a car one-way from Los Angeles on Friday morning. We drove up along the coast all the way which was breathtaking and flew back on Sunday.

I booked a room through the local Hotel Nikko reservation office instead of the 800 number a few weeks before going.
She was very helpful and had fulfilled my higher floor request upon check in.
I was able to get a price comparable to what booking web sites were offering without worrying about being treated as a "second class" guest when I arrived there.
I believe it makes a difference booking directly with the hotel, especially when it comes to getting upgrades.

The room, view, and especially the king bed was great.
The whole place is pretty slick and sexy.
Didn't use any of the amenities such as the pool or gym (a reasonable $20 add for the length of your stay)
Didn't need the WiFi for my 3G iPad either.

The concierges were extremely helpful.
They would draw maps, recommend and call restaurants for reservations, and were just very welcoming.

We will return!

Room Tip: The hotel is hushed and quiet. Our room on the bay side was very quiet, at least on the outside!
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NikkoGal, Marketing Manager at Hotel Nikko San Francisco, responded to this review, July 18, 2014
Dear Rob,

Thank you so much for your 5 star review. Our staff strives to provide the best experience to each of our guests and we’re very happy to hear that you and your girlfriend were well taken care of during your romantic weekend!

Come back soon!

Sincerely,
Danielle Ortega
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 15, 2014

Stayed here for 4 nights in a petite queen, the room was slightly small but comfortable and nice. The hotel staff were friendly and the location was amazing.
Not the most outstanding hotel experience but no complaints either except maybe that the WiFi wasn't included- I really think that for hotels that charge this kind of rate, WiFi should be included.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NikkoGal, Marketing Manager at Hotel Nikko San Francisco, responded to this review, July 16, 2014
Dear aileneoh,

Thank you so much for your comments regarding the cost of WiFi, which I’ve forwarded to our management staff. We always appreciate guest input.

We are happy that you enjoyed our central location by Union Square and hope to see you back soon.

Sincerely,
Danielle Ortega
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington, New York
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 13, 2014

Hotel nikko is a great place to stay. Close to shopping and all transportation. Concierge was the best. Great restaurant recommendations. The rooms are clean and updated. Would definitely return. I requested a high floor which I was given.

Room Tip: Request a high floor.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NikkoGal, Marketing Manager at Hotel Nikko San Francisco, responded to this review, July 15, 2014
Hello ew321,

Thank you so much for taking the time to review us! I'm delighted to hear our concierge was so helpful to you - they strive for 5 star service every time!

Hope to see you back soon!

Thanks!
Danielle Ortega
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Nikko San Francisco

Address: 222 Mason Street, San Francisco, CA 94102
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in San Francisco
#13 Business Hotel in San Francisco
#18 Luxury Hotel in San Francisco
#33 Family Hotel in San Francisco
#55 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Nikko San Francisco 4*
Official Description (provided by the hotel):
Experience the fine art of hospitality and the ultimate in personal service set in the midst of a city world-famous for its charming history and its cutting-edge style. Hotel Nikko, just steps from Union Square in the heart of San Francisco, is an ideal destination for business travel or a special getaway. Hotel Nikko offers 510 elegantly appointed rooms and 22 suites. Guests are pampered by such amenities as Subarashee Yume pillow-top beds, high-speed Internet access, large flat panel televisions, stereos and CD players. Room service is available 24 hours each day. The Imperial Club rooms on the top floors provide breathtaking views of the city and offer special features such as Vibe TV viewed through the bathroom mirrors and luxurious Subarashee Ame showers. The exclusive Imperial Club Lounge serves a light breakfast each morning, and a wine and beer reception each evening. Guests enjoy our indoor fifteen-meter heated pool and whirlpool bathed in natural light from atrium windows. Hotel Nikko also features a 10,000 square foot health club that's open 24 hours, offering the latest in cardiovascular and weight equipment as well as men's and women's steam rooms and dry saunas. Massages, including traditional Shiatsu massages, are available by appointment. Our exquisite ballroom is a stunning venue for weddings, other social events and business meetings. The hotel also offers thirteen other function room and boardrooms, all with windows for natural light and impressive views of the city and the bay. Whether you are planning a simple conference for ten or a lavish gala for eight hundred, Hotel Nikko San Francisco will do everything to ensure your event is a stirring success. The elegant and intimate Restaurant ANZU is one of San Francisco's most acclaimed dining experiences. Here, European and Japanese culinary traditions reinvent one another creating a whole new delicious gourmet culture; and guests at ANZU's exclusive Sushi Bar are treated to an incomparable menu of fresh fish. ANZU serves breakfast, lunch and dinner, and on Sunday it presents its lavish Sunday Brunch. Our full bar with its breadth of wines and cocktails, displays an exciting imagination with its extensive menu of specialty cocktails and signature sake martinis. The lobby level Kanpai Lounge offers light cuisine, a full bar, specialty martinis, an extensive wine list and unique coffee and tea drinks. ... more   less 
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Also Known As:
Nikko San Francisco
San Francisco Nikko
Nikko Hotel San Francisco

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