Fairly small rooms, but clean and quiet, considering it is just a few meters from Union Square. It is very conveniently located near the Powell cable car stop as well as the street car stop. Very little extra's provided at this hotel though and there are no wi-fi in the rooms. All in all I thought it was very expensive for what you got, however I think you are paying for the location - which I cannot fault. We were very unimpressed with the reception lady who checked us in, who seemed like she struggled to understand English. She did not give a good image of the hotel at all, and unlike all the other hotels we've stayed at, were extremely unhelpful in offering information or being able to answer simple questions regarding recommended eating places etc.

I recently stayed at the Herbert Hotel and must say it is the only Hotel I have ever stayed at where I had to pay first before I had even seen the room, I envisioned the room I had booked and had confirmation on however apparently that room was not available and we were given a room with no bathroom. We spoke to another couple whom were checking in the next day and the same issues were had by them, I expect that the hotel takes your booking but does not reserve a room and then when you get there you get what is available and you have to pay for it upfront. Very incompetent staff and service was less than average.- Never again

We were surprised that so many people seem to have moaned about this hotel. It was offering a no frills but high value service in a great location. I say no frills, but the bed and down duvet were great, the en suite clean, (some rooms don't have this, but we checked),the rooms are left spotless each day. Right in the middle of the city it is always noisy, but it had great double glazing. there was a coffee machine a good chest of drawers and a comfy chair. Also free wifi. There was even an iron and ironing board. If you want 4 or 5 star facilities, then be prepared to pay for them. Go across the road to Tad's for a value breakfast too!

Considering the places I've stayed at in San Francisco, the Herbert Hotel tops them with location near the Powell BART station and proximity to Union Square. It was my 2nd time running the NIKE Women's half marathon this past weekend and I needed a place to shut my eyes. It's not the swankiest joint but it fit my needs.

Our room, 515, was on the fifth floor facing O'Farrell. You could see the Macy's billboard across the way. There was very little street noise but I could still hear the trash trucks in the wee hours of the morning. Thank goodness we didn't see any homeless people in the alleyway this time around. The room was clean but wasn't ready when we checked in after 3 pm. They were really understanding about the race and let us check out late. I'm not sure if we were charged for the late check-out but we were charged taxes and fees on top of our Booking.com reserved rate. I'm not sure if this is normal for Booking.com reservations. I really liked that our room had an en-suite bathroom as well as another bathroom and shower down the hall for our use if needed. There is a rec room on the 2nd floor with microwave and free wifi. All of the rooms have WIRED wifi so you don't need to worry about internet access. They have cables in the room so you don't need to bring your own. The only thing I can think of that I'd want in the Herbert is a mini fridge. Otherwise, the staff was friendly and I felt safe leaving my belongings in the luggage storage area. Thanks for a good stay.