The first time my husband and I stayed here on business, I was annoyed at the entrance which looked to me like a side door. Now I like the place, probably because I know what to expect. Arriving is lovely, with the courtyard fountain and doorman to greet us. You don't have to exit the taxi on a busy street. The staff is wonderful: very friendly and eager to be helpful. The dining areas are open and inviting, but the service is slow. The decor is unusual (see photos). There is rarely a wait for an elevator. The best thing about this hotel is the staff.

I didn't know much about this hotel before I booked my reservation, but decided to give it a try based on other reviews. I was not disappointed. The rate was very competitive for SF. I loved the easy access to the cable cars as our office was just down the hill from the hotel. My room was spotless and I would definitely recommend this hotel!

I will begin with the hotel positives. The staff overall was pleasant and the locations was great.

On to the negatives, In all my years of travel, I have to admit that this by far has been the worst 4-star hotel we have every stayed in. The room had visible wear and tear and at best would be a 3 star. Now the bathroom on the other hand was a 1 ½ star at best. The grime and dirt around the door frame was disgusting, a whole through both shower curtains easily two inches in diameter that and house keeper can see and request to have replaced, missing curtain ring on a rusted curtain rod, mildew stains on the bottom edge of the shower curtain, mildew between the tiles, stains on the wallpaper in the vanity area and small items like tissue holder looked like it they were purchased at a scratch and dent sale.

Marriott is usually our first choice and have stayed and numerous properties around the world, but I have to say, that we are truly disappointed and The Renaissance San Francisco Stanford Court Hotel has really left a bad taste in our mouth. I cannot believe that I spent my hard earned money on this property.

Again a great stay! Thank you Eric Matsui; you are an amazing manager and it reflects in your staff. Everything was perfect from the smiling and helpful valets to the accommodating front desk to the tasty food and great service in the dining room to the beautiful room and comfy bed. Thank you again for a relaxing weekend in the city,