“WOW!! I cannot believe this hotel. Amazing Service. Truly unbelievable.”
All I can say is wow! We have travelled extensively throughout the world and stayed at all range of hotels but usually upper end like the Ritz. This hotel, hands down, has the best service I have encountered. It was unbelievable without being overboard. Whoever hires/manages/trains the staff at this hotel should be running the company. The Ritz could learn a thing or two about service from this hotel.
First, the manager at the front desk was amazing. I cannot remember his name, a younger gentleman with a goatee. He was incredibly helpful and called us by name during our entire 5 day visit.
Second, the concierge was unbelievable. Ric really knows his stuff, was helpful at every turn and was even two steps ahead when our flight got cancelled helping us rebook, reschedule our car, etc. How nice is it to have a concierge that knows his job, likes his job and is really helpful!
Third, the restauraunt staff and the chef were so warm and friendly. Helpful and provided good food during our stay. The housekeepers were smiling, friendly and always said hello.
Fourth, the hotel itself is very nice and well located. The hotel is modern and well appointed. The rooms are nicely decorated with a very inviting feel. The rooms were impeccably clean and service was great. We had a courtyard view room which made it quiet and nice. The outside rooms may even have a nice view of the city and bay. The hotel is right at the top of nob hill and just outside the front door is the x marks the spot where the cable cars cross. This makes it so easy to get wherever you want to go: Fishermans's Wharf, Union Square, Chinatown. Perfect. And if the cable cars are not running you get a little exercise.
I cannot recommend this hotel enough. A modern, clean, nice, warm, friendly and knowledgeably staffed hotel in the heart of the city. We would absolutely, definitely both stay here again and recommend the hotel to anyone who is visiting San Francisco.
If you want quiet ask for a courtyard room. It will be very quiet. If you want a view ask for an o...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 24, 2012
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Thank you so much for all of the positive feedback. I am so happy to hear how much you enjoyed your stay with us. We are very fortunate to have such great staff at our hotel. Ric is truly a gem of the hotel. He takes pride in knowing everything San Francisco has to offer. I greatly appreciate you adding your experience with us. We hope to welcome you back to our hotel on your next visit to San Francisco. Thank you again for the wonderful feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.