My wife and I arrived in San Francisco from London on Thursday evening and were given a room on the 27th Floor which was excellent. We have a view of the city and the bay and both the room and the bath room were clean and very well maintained. The hotel is not cheap with prices of $300 per night. However at that price you would expect certain things to be included such as Internet connection and access to phone lines with credit card or phone card being free. Not here at all the charge is almost $15 per day for the internet and any phone call local or via card is charged at $1-50c per call. In my view two very unnecessary charges when looking at the cost anyway. The Spa is great but the pool was closed with access to another pool in another hotel which is a bit of a bind.
So my advice to the ICH hotel is to stop charging for every single thing and include things which really should be FOC in this day and age. If not my advice to anyone is walk a couple of hundred yards to one of the many Strabucks, Mels diner, etc where the internet is free and by the way is quicker than that offered with charges by the hotel.