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“Not on par with Westin brand” 3 of 5 stars
Review of Park Central Hotel San Francisco

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Park Central Hotel San Francisco
4.0 of 5 Hotel   |   50 Third Street, San Francisco, San Francisco, CA 94103 (Formerly Westin San Francisco Market Street) (SoMa)   |  
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Ranked #54 of 234 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Istanbul, Turkey
Level Contributor
85 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Not on par with Westin brand”
3 of 5 stars Reviewed March 2, 2013 via mobile

Perfect location but overall not a Westin property in my view. Lacks a SPG Clubroom, does not have a very good gym, no swimming pool. Entry is messy and classless. Rooms are OK even though I think shower curtains are not acceptable anno 2013.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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2,178 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hickory, North Carolina
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 1, 2013

Fabulous hotel right in the heart of San Francisco. Walking distance to tons of shops, Chinatown and Nob Hill. Wonderful customer service from staff! Highly recommend this location, especially if you are one your first trip to SF.

Room Tip: Stayed on the 28th floor in a corner room! Awesome views of the city!
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ashley D, Manager at Park Central Hotel San Francisco, responded to this review, March 11, 2013
Thank you for recognizing our staff and acknowledging them for their hard work and friendly demeanor. Customer service is very important to us here at The Westin San Francisco Market Street and we are delighted to hear our associates exceeded your expectations. Thank you for sharing our convenient location with our future guests, San Francisco has so much to offer and we are pleased to be located right in the middle of it all. Thank you again for your review and your recommendation of our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
89 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed March 1, 2013 via mobile

The TV didn't work... 2 days to fix it. The phone didn't work. I cleaned dirt off the floor after it had been there 3 days... vacuum? They gave me a box of nuts to say "sorry we suck". I expect more from a premium brand like the Westin.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
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Bethesda, Maryland
2 reviews
5 of 5 stars Reviewed February 26, 2013

The Westin San Francisco Market Street is consistent with other Westin hotels: clean, modern, aesthetically pleasing, and well appointed. The hotel is central and convenient for both tourists as well as business travelers. The gym, while small, has treadmills, ellipticals, some free weights and a few machines. There are also walking/run routes available from the hotel if you'd rather be outside. Public transportation - above and below ground - is just a few steps away so there is no need to have a car if your trip has you in San Francisco without any planned excursions that require a car. If you are not on a Starwood Preferred Guest level wifi and a bottle of water will not be complimentary and quite expensive so plan accordingly.

Room Tip: Rooms on the upper floors offer some spectacular views of downtown San Francisco.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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California
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed February 25, 2013

We usually chose the Westin located in Union Square, however the rates were lower and the location better for our business in San Francisco this trip. We checked in an hour and a half early, no problems, and were given a room with two beds even though online we were only supposed to have one bed, so we were happy. The man at the desk was very polite and accommodating.
The lobby is small and modern and the valet service was easy to use (occasionally in SF it's very difficult to pull up in front of a hotel only to find they don't have an actual pull in driveway).
Our room was located on the 7th floor. Because I was traveling with my two daughters, I didn't mind that the view overlooked a rooftop below, but what I did mind was how incredibly noisy the elevator was. The elevator alcove was located about one door down AND across the hallway. It was so loud we thought it was very windy outside, and in the night, I thought maybe the noises were from a service elevator, for staff only perhaps, that was possibly located right next to my room, on the same side of the hallway, but I was wrong. All the way across the hall we could hear it running all night long. We left on the TV to try to drown out the noise. The walls are rather thin as well because we could clearly hear conversations outside of our door. I was really disappointed about the elevator noise and thin walls.
California Pizza Kitchen is across the street and a Starbucks is on the corner, which was convenient. Shopping was close, but because of the room noise, unless the rates are great, I'd stay at the Union Square Westin instead. Oh- and like most city hotels, the hotel offered a parking garage but the rate was different from the rate listed on their website. As for Wired and Wifi Internet, be prepared to pay, unless you are in the hotel lobby.

Room Tip: Avoid rooms near elevator
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto, Canada
Level Contributor
112 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed February 25, 2013

BIg rooms, if you can get a deal on two queen beds, which I found on expedia, then go for it as the beds are so comfortable. Really enjoyed the bathroom, very well appointed and seems good.

I wish they had a pool, sauna and steamroom, but oh well.

The location is great, I like this part of San francisco right near BART montgomery station which can quickly (and cheaply!) take you to the airport. Get it on a deal if you can.

  • Stayed June 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sacramento, California
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed February 25, 2013

Spent two nights here and it is a very nice (and typical) Westin property. Great rooms, wonderful service. Would completely recommend staying here. The only "warning" of sorts is we are a Starwood Preferred member and this property does not have a Club Room. Very disappointed. Not sure why but they don't.

Room Tip: Because it is SF, request a room as high up as possible!
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Central Hotel San Francisco

Address: 50 Third Street, San Francisco, San Francisco, CA 94103 (Formerly Westin San Francisco Market Street)
Phone Number:
Location: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Green Hotel in San Francisco
#26 Luxury Hotel in San Francisco
#30 Business Hotel in San Francisco
#49 Family Hotel in San Francisco
#62 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Central Hotel San Francisco 4*
Number of rooms: 681
Official Description (provided by the hotel):
THE SOMA SAN FRANCISCO HOTEL UPDATED AND UNSURPASSED Downtown convenience. Inspired hospitality. Complete comfort. It all comes together at the Park Central San Francisco Hotel - located amidst our city's most popular sights and venues. Our newly re-imagined hotel elevates the standard of excellence in luxury hotels in San Francisco, while celebrating the timeless art of hospitality. ... more   less 
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Also Known As:
Westin San Francisco Market Street Hotel San Francisco
San Francisco Westin

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