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“Our life saver” 5 of 5 stars
Review of Orchard Garden Hotel

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Orchard Garden Hotel
3.5 of 5 Hotel   |   466 Bush Street, San Francisco, CA 94108 (Chinatown)   |  
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Hotel website
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Hotel amenities
Special Deal
Breakfast on US Package!
Ranked #20 of 234 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Mandaluyong, Philippines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Our life saver”
5 of 5 stars Reviewed August 3, 2013

We couldn't find a hotel to stay in last May 18. It turned out there was a SF marathon the next day that's why the 1st hotel we stayed in couldn't accommodate us anymore for our 2nd night and we talked with about a dozen hotels which were also fully booked, before we got to call up Orchard Garden Hotel. The front desk officer was so helpful. When we got there at almost midnight, she assisted us very promptly. We appreciated her friendly service. Our 2 families stayed for the night. We like that the hotel is an eco-friendly one. Very nice rooms, very spacious. They use organic shampoo, soap, and have power-saving key cards. Thanks a lot! This is our 1st time to go to SF and you are one of our pleasant finds... Looking forward to going back someday....

Room Tip: We got the one with sofa.
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Green Features: Appreciate your being the 1st hotel to be eco-friendly in SF and to be accredited by LEED.
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, August 3, 2013
Hopefully you have found your home away from home. I believe the team member your are referring to is Anna. She is a valued member of our team. When the entire city sells out for marathons and conventions it can be very difficult finding nice and clean accommodations, I am thrilled you found comfort with us.
Thank you for commending us on our Eco-conscious efforts as well. It is important we all do our part taking care of Mother Earth.
We look forward to seeing you and your family again.
Kind regards
Quinn McEntee
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,191 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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English first
Osprey, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 2, 2013

We loved this hotel.
*location, room, service, it has it all... almost.
The location is walking distance to The Financial District, Union Square and Chinatown and a few blocks from the cable car which will take you to the Wharf.
The room, we had a suite, was spacious and comfortable. Only drawback was lack of a view (we looked into another building... creepy) We felt like we were in a hole with no windows because we couldn't open our curtains due to feeling like we were constantly being watched.
The service was top notch... Oliver felt like a personal friend. He was genuinely helpful and anticipated our needs before we knew we needed him. He suggested wonderful restaurants, parking tips, sightseeing info... the list goes on and on. The front desk was pleasant and the bartender made wonderful drinks.
Loved the roof top patio... a little difficult to find but worth the walk up the stairs from the 10th fl.
We will definitely stay at the Orchard Garden the next time we visit SF!

Room Tip: Ask for a room on the front of the building or the Chinatown gate side as to avoid close buildings l...
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Green Features: Loved the recycle bins in the room! It's nice to see that the hotel goes to such lengths to help save the environment.
  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, August 3, 2013
Thank you so much for the stellar review. Although I am very pleased to read you enjoyed your stay, I apologize the view was less than desirable. Our property was built in 2006 on a vacant lot next to some tall neighboring buildings.
I am thrilled Oliver and the front desk team we were able to make your stay more pleasurable. I am extremely fortunate to work with such an enthusiastic team.
All of us here look forward to your next San Francisco visit.
All the best,
Quinn McEntee
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 28, 2013

Stayed here for two nights, we had booked a double room - two beds one for me and one for my 16 year old son, when we arrived they did not have a double room for us and "upgraded" us to a suite which meant one king bed and sofa bed for my son, whcih was much less comfortable for him. Staff did not prepare his bed so when we came back from dinner we had to make up his bed and there was only a blanket and no duvet so he was cold. The next day we asked for a duvet but they only managed to produce another blanket.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, August 3, 2013
I am so sorry for the shortcomings you experienced during your recent stay. Unfortunately someone someone was unable to checkout making your room type unavailable. We did our best to accommodate you and your son but I also feel it could have been handled better. Not preparing sofa is inexcusable and I apologize for that. I am not sure if there was a miscommunication, because we have plenty of extra duvets for guests that are not used to the cool San Francisco weather. Please feel free to contact me if you'd like to discuss further. I would be more than happy to personally take care of any upcoming visits.
Kind regards
Quinn McEntee
Front Office Manager
415-399-9807
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Wigan
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 27, 2013

Family of three we stayed here for five nights. Room was bright, clean and very quiet. Outside noise was minimal. Eco theme is great. Housekeeping service efficient but not intrusive. Reception staff very pleasant and helpful with a lost case courtesy of baggage handling at Newark! Good size room with two double beds and sofa. Great view of bush street. Room was 810. Would recommend. Convenient for all of the city. We got everywhere by public transport fine from Union square just a few blocks away. Big bus tour picks up opposite the hotel outside the Triton. Location means that it feels safe of an evening. Cafe de la Presse or Starbucks across the road for breakfast. Turn left and walk down Market St for bagels from Noah's. Would recommend original US restaurant, Fog Harbour and Hollywood Cafe for meals see trip advisor reviews. Great market in the ferry building don't miss it. If you are planning Alcatraz do book in advance. It sells out quick especially in summer. Cable car is fabulous. F line tram not to be missed.

Room Tip: Room 810 worked for us.
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, August 3, 2013
Thank you so much for choosing to stay with us for your San Francisco vacation. It sounds like you got a lot done and got see many of the sites. I hope the three of you had the chance to visit Alcatraz. It is an interesting tour, probably the only prison people want to go to. The Ferry Building is one of my favorite places, great farmers market, eateries, shopping and oysters.
Missing luggage is never fun, I am pleased to read the front desk team was able to assist in getting it back to you.
All of us here are thrilled to hear you and your family enjoyed your stay. We hope to see you all again.
Sincerely
Quinn McEntee
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
5 reviews
5 of 5 stars Reviewed July 27, 2013

Stayed there for a week. Friendly staff, clean rooms and bathrooms; they clean twice a day.
I could say it is located in the heart of SF. Right next to Chinatown Gate, few blocks from Union Square, and Market Street, and Embarcadero.
Nice and quiet at night, for good sleep.

Green Features: Love the way, the room card controls the electricity
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, August 3, 2013
We sincerely appreciate you recommending us and for sharing your experience. I am thrilled to read you enjoyed your one week visit. It sounds like you took advantage of the location and ventured out to see San Francisco. I am also pleased to hear the staff and rooms were to your liking. Our housekeeping team works diligently to insure rooms are spic-n-span during and in between visits. We look forward to the next time you come to the West Coast.
Kind regards
Quinn McEntee
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, California
Level Contributor
86 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed July 27, 2013

I've stayed here many times over the years and something seems to have changed. They used to have great coffee downstairs for guests in the morning but that's gone. The good breakfast buffet seems to be gone too, at least it wasn't there when we stayed. They have added strange Chinese-restaurant type of design elements in the lobby and elevator areas, it just looks weird since the overall design of the hotel is "green", environmentally friendly and "natural". But, maybe they decided to give a tip of the hat to their location, right next to the Chinatown Gate. The rooms are still great though. Just remember that if you are getting a room with two beds, they are double beds, not queens or kings so they are pretty small. The service is excellent and the rooms are quiet and clean.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, August 3, 2013
Thank you so much, we truly appreciate your feedback and loyal patronage. All of us here hope to continue to be part of your home away from home. Although I am pleased to read you enjoyed the breakfast buffet, I hope you had the opportunity to try the new menu, the French Toast is my favorite. As for the Asian influenced decor, they are items from our owners personal collection. Despite the small changes I am thrilled to hear the service is still excellent. We strive to make everyone's stay enjoyable, I feel fortunate to work with such a passionate team.
Thanks again and we look forward to your return.
Regards
Quinn McEntee
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 27, 2013

The location is excellent, half a block from Chinatown gate, central to all the downtown. The hotel is in the middle of the block, so it is a smaller hotel scale wise. The rooms was lovely and the bathroom very nice. It is on the small side but the big windows make it feel more spacious. The workout room is odd, very small, no windows and just a couple pieces of cardio equipment.

We were there for a Saturday night and were able to get street parking out front for the overnight and saved $50 on parking. Everyday but Sunday the meters are running full force.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, August 3, 2013
Thank you very much for the kind review. Although we are not the largest Hotel, I am delighted to read the property and location were to your liking. All of us here hope to see you again for your next quick weekend getaway.
Best,
Quinn McEntee
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orchard Garden Hotel

Address: 466 Bush Street, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco > Chinatown
Amenities:
Bar / Lounge Wheelchair access
Hotel Style:
#9 Green Hotel in San Francisco
#16 Romantic Hotel in San Francisco
#17 Family Hotel in San Francisco
#37 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Orchard Garden Hotel 3.5*
Number of rooms: 86
Official Description (provided by the hotel):
Established in 2006, The Orchard Garden Hotel is one of California's first and foremost eco-friendly hotels. Mixing state-of-the-art amenities with a dedication to protecting the environment, we invite you relax in utmost comfort with us! Built to the national standards of green building developed by the U.S. Green Building Council, The Orchard Garden Hotel is LEED certified, Green Seal Certified, and has earned Trip Advisor's Certificate of Excellence award and gold level for Green Leaders. In addition striving for a 100% non-smoking environment, the hotel is also California's debut of a guest room key card energy control system, which reduces an overall of 20% energy consumption. The Huang Family is committed to maintaining an environmentally friendly and non-toxic environment, as well as a chic and convenient experience. Nestled in the heart of San Francisco, The Orchard Garden Hotel is located near the Financial District, Union Square shops, and many museums and attractions. Whether you are at our Roots restaurant eating locally sourced foods or relaxing on our rooftop garden, you will be at ease with us. We invite you to experience a "Tradition of Excellence" at the Orchard Garden Hotel! ... more   less 
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Also Known As:
Orchard Garden San Francisco
Hotel Orchard Garden

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