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“Great location, friendly staff” 4 of 5 stars
Review of Orchard Garden Hotel

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Orchard Garden Hotel
3.5 of 5 Hotel   |   466 Bush Street, San Francisco, CA 94108 (Chinatown)   |  
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Ranked #14 of 236 Hotels in San Francisco
GreenLeadersGold level
Lahti, Finland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Great location, friendly staff”
4 of 5 stars Reviewed June 23, 2013

We were very pleased with our choice of a hotel in San Francisco. The staff was helpful and friendly, the rooms clean and the beds comfy - everything worked smoothly. What we also appreciated was the concern of environmental issues. And we four Finns found the location great.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, June 30, 2013
We are thrilled you chose to stay with us for your family vacation and we truly appreciate your kind feedback. Our goal is to provide excellent service while doing our part to help preserve the planet. I am pleased to read the Hotel and location was to your liking as well. All of us here would be delighted to host your visit to San Francisco.

Kind regards
Quinn McEntee
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,116 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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English first
Elmsford, New York
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 22, 2013

We stayed at the Orchard Garden Hotel (not to be confused with its sister hotel: the Orchard Hotel just up the street one or two blocks) as part of a package deal we booked with Orbitz. The facilities are more than adequate-- clean, safe, spacious. The staff at the front desk has been very helpful, especially Ruby, who assisted me when I needed to unexpectedly communicate via fax with my mother's doctor back in New York. There was also another front-desk worker whose name I did not catch (a young, thin, pretty woman of Asian descent) who went over and above and gave my travel partner a little box of chocolates when I mentioned that it was her birthday.

We had a double room and it was pleasantly large, bright, and attractively decorated. The hotel itself is ranked as a "green" hotel which works toward energy-saving electricity practices and in-room recycling bins (very much appreciated!). There is a little card on the bedside table that says they will sponsor the planting of a tree for each review they receive-- hopefully this one will spark a new tree's long life!

Just like at any downtown hotel, we could hear street traffic from our room up on the 6th floor, but it wasn't anything unexpected or unbearable. The room looked very clean except for some black mold located inside of the minifridge on the shelves and other surfaces... kind of gross for such a high class hotel, but I'm sure if I had complained they would have sent someone to clean it or switch it out for another one... but it just wasn't that important to me. The bathroom and living areas were always kept very clean which was much more important to me.

Loved the green efforts... would encourage a recycle separator in the lobby just as they have in the guest rooms to continue on with the posted green efforts instead of having to throw out a glass bottle into the lobby trash. That must also mean that the in-lobby restaurant doesn't recycle? If not, shame on them!

Pros:
-Location-- just steps from Chinatown's red gates, easy walking to most anything else in the city
-Spacious and attractively decorated
-Green
-Very helpful staff
-Quite clean in the bathrooms and living/sleeping areas
-Pretty rooftop deck, great for an evening drink or to bring your breakfast to from the café across the street.
-Delicious ice water with orange slices in the lobby. Sounds silly but I kept refilling my water bottle with it-- very tasty and refreshing!

Cons:
-Cost-- if booked without our package deal the room rates are somewhere along the lines of $260-300 per night... but then again, you get what you pay for and we got a great hotel.
-Not enough space for our clothing. Just two drawers plus the closet were the only places we had to unpack our clothes for the week... adequate for shorter trips, but for two ladies staying a week it was just shy of too little room.
-No pool/spa

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, June 29, 2013
Thank you so much for the stellar review and choosing to stay with us for your ladies getaway. I truly appreciate your kind words regarding the front desk team. I feel very fortunate to work with such an enthusiastic crew. Ruby and I have worked together for many years and she is definitely an asset to our success.

I am pleased to read you recognize our efforts as a LEED certified hotel to be environmentally conscious. The divided bins in the rooms are actually one of my favorite features. It is such a simple thing to do and it gets our guests involved. We did not put them in the lobby to relieve the area of clutter. But rest assured we have all three bins in the back office and kitchen. As an extra preventive measure we sort through all refuse down stairs.

I am very sorry about the mold you came across in the mini bar. I have shared your concern with housekeeping and the minibar staff to ensure all fridges all cleaned regularly.
Thanks again, and we would absolutely delighted to host your next getaway.

Kind regards
Quinn McEntee
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 22, 2013 via mobile

I dont have one bad thing to say! Family vacation with an 11 year old. We didn't have a car and rode the bus, which took a little getting used to, but it is so cheap and gets you anywhere. The beds were great, had no problem sleeping which has never happened to me in a hotel. Very quiet on the 3rd floor. Wonderful stay, would recommend to everyone.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, June 23, 2013
Thank you so much for the amazing review. We are delighted to be part of your family vacation. I always recommend public transportation to guests. Not only is it cheaper but it is less hassle as well. I am thrilled the bedding is to your liking, I guess there is a first for everything. All of us here truly appreciate your feedback and we would be ecstatic to host your next SF family vacation.

Cheers
Quinn McEntee
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Top Contributor
79 reviews 79 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 21, 2013

Stayed here for 4 nights with my sister, Mother, and daughter
The staff was very friendly and accommodating. Perfect location
Very quite and clean Turn down service in the evening with wonderful chocolates
Yes I would recommend to friends and family

Room Tip: Room 710 larger with a couch
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, June 23, 2013
Thank you for choosing to with us for the girls get away. I am so happy you all enjoyed your stay and the late night chocolate snack. There is nothing better than a clean and quite room to return to after a day of sightseeing. I truly appreciate you recommending our Hotel to the rest of your family, we can’t wait to meet them all.

All the best,
Quinn McEntee
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 20, 2013

Spent four nights here this month - overall we were really pleased with our stay - the hotel is in great location , making all of the areas of SF really accesible. Room was larger than expected but by no means huge - what did impress me was the level of cleanliness and the effort being made to be environmentally friendly - bed was very comfortable and room was quiet apart from street cleaning at 5.30am each day. We didnt interact with staff much as we spent very little time in the hotel as there was so much to do outside it ! Staff that we did talk to were helpful and curteous. I would stay here again as it is excellent value for a city centre hotel.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, June 23, 2013
All of us here at the Orchard Garden Hotel are thrilled you chose to stay with us for your San Francisco adventure. The location is ideal, centrally located but not right in the middle of the hustle and bustle of the city. Thank you for noticing our efforts to be environmentally conscious, we try very hard to reduce waste and save energy. We are consistently challenging ourselves to be even more “green”. I appreciate you kind review and we would be delighted to welcome you back again soon.

Regards
Quinn McEntee
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 16, 2013

Our short stay here from start to finish was perfect. The hotel has a very clean and up market feel. It is located only doors away from China Town and a couple of blocks from Union Square. Would recommend this hotel as the staff are friendly and the location is hard to beat.

Green Features: The hotel prides itself on 'environmentally friendly' practices and I would have to say it lives up to it.
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, June 21, 2013
Thank you so much, we truly appreciate your kind words. I am very pleased the hotel and location were to your liking. Our housekeeping works thoroughly to keep the hotel standards at a high. The front office team truly enjoys being part of our guest’s vacations, sharing restaurant recommendations and things to do in the city. Again, we are thrilled you enjoyed your stay and thankful for recommending us.

All the best,
Quinn McEntee
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lyme, NH
Top Contributor
66 reviews 66 reviews
39 hotel reviews
Reviews in 41 cities Reviews in 41 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 16, 2013

Quiet, clean, rooms a little larger than most boutique hotels. Friendly staff. Nice rooftop deck and garden!

Only complaint: Wifi made me sign in every time, and wouldn’t work at all on one of my four devices.

Green Features: We kept hanging up the towels. They kept changing them, anyway.
  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, June 21, 2013
Thank you so much for the very nice review. I am pleased to read the Hotel property was to your liking and that you took advantage of the rooftop terrace. It is so peaceful up there and it has been truly enjoyable with the weather we have been having lately. I am very sorry about the issues you experienced with the wi-fi. As of now, devices need to log back on if it is not in use for an hour or longer. We are currently working with HIS (internet provider) to see what can be done about that time frame. Hopefully this will be resolved before the next time you visit San Francisco.

Kind regards
Quinn McEntee
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orchard Garden Hotel

Address: 466 Bush Street, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco > Chinatown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Green Hotel in San Francisco
#16 Romantic Hotel in San Francisco
#17 Family Hotel in San Francisco
#30 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Orchard Garden Hotel 3.5*
Number of rooms: 86
Official Description (provided by the hotel):
Established in 2006, The Orchard Garden Hotel is one of California's first and foremost eco-friendly hotels. Mixing state-of-the-art amenities with a dedication to protecting the environment, we invite you relax in utmost comfort with us! Built to the national standards of green building developed by the U.S. Green Building Council, The Orchard Garden Hotel is LEED certified, Green Seal Certified, and has earned Trip Advisor's Certificate of Excellence award and gold level for Green Leaders. In addition striving for a 100% non-smoking environment, the hotel is also California's debut of a guest room key card energy control system, which reduces an overall of 20% energy consumption. The Huang Family is committed to maintaining an environmentally friendly and non-toxic environment, as well as a chic and convenient experience. Nestled in the heart of San Francisco, The Orchard Garden Hotel is located near the Financial District, Union Square shops, and many museums and attractions. Whether you are at our Roots restaurant eating locally sourced foods or relaxing on our rooftop garden, you will be at ease with us. We invite you to experience a "Tradition of Excellence" at the Orchard Garden Hotel! ... more   less 
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Also Known As:
Orchard Garden San Francisco
Hotel Orchard Garden

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